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“Great customer service and facilities”

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Crowne Plaza Hotel London-Heathrow
Ranked #3 of 12 Hotels in West Drayton
Bishops Stortford, United Kingdom
Level 5 Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Great customer service and facilities”
Reviewed October 13, 2013 via mobile

I was here for a two day conference, and pleasantly surprised with the level of customer service for such a large multi national chain.
Excellent Indian restaurant located in the hotel too. A nice change from the usual offerings.
If I have one complaint, WiFi cost! I find it ridiculous in this age that some hotels still charge for this. Is any guest stupid enough to buy it?
Overall, a nice hotel with great staff.

Stayed October 2013, traveled on business
Helpful?
Thank Roddy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review, October 18, 2013
Dear Roddy B,

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased that you enjoyed your experience at our hotel and the facilities such as Eriki restaurant and great customer service during your 2 days conference.

With regards to the Wifi, our Elite members (Gold and Platinum) receives complimentary wifi since July 2013 and from 2014, all other members will have complimentary standard wifi as well. This is something that we have listened to our guests globally and part of our new benefits implementation which implemented in different stages.

I look forward to welcoming you again in the near future.

Kind regards
Ronan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (426)
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Cairo, Al Qahirah, Egypt
Level 5 Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 13, 2013

Ideal location for Business events , close to the airport , regular shuttle bus, Surrounded by a huge green open area , car parking , 3 indoor restaurants, Irish Pup , splendid breakfast , friendly and attentive service , Good room stocked with coffee, tea ,milk and sugar , 2 free bottles of water , Conference Hall will equipped by presentations tools , coffee break , more than 6 conference rooms, persons are expert and ready to make your business event a good dream

  • Stayed October 2013, traveled on business
    • Value
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Helpful?
Thank Ibrahim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review, October 18, 2013
Dear Ibrahim G,

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased that you enjoyed your experience at our hotel, the facilities, location and conference facilities in addition to the friendliness of staff. We have 21 conference rooms that caters to all sorts of meetings and events which includes the section called Plaza Conference which has a great breakout area with complimentary snacks, drinks, coffees, fruits and even ice cream.

I look forward to welcoming you again in the near future.

Kind regards
Ronan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffolk, UK.
Level 5 Contributor
72 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 11, 2013

We were booked in here for a one night stay, prior to a next day flight to the US. We'd stayed in the Renaissance previously but this hotel gave us a great parking deal (3 weeks) and a one night stay. I think 120 GB pounds (no pound sign on this keyboard!) is a good price for this.

The hotel has several restaurants/bars to help kill the time whilst you're waiting. The place was heaving on the Saturday night we stayed; the complete antithesis of the Renaissance but not in an bad way. No drunken antics but just people excited in an anticipatory way.

The corridor carpets looked a little worn, suggestive of a high occupancy rate but the rooms themselves were very well specified (if the mini-bar prices were a little high - aren't they everywhere?).

The TV was huge and the bathrooms well-appointed.

Would definitely recommend this to any excited, or weary even, traveller.

Room Tip: No tips - first time.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank T0nyS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review, October 18, 2013
Dear TonyS

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased that you enjoyed your stay at our hotel and great park stay go package, the facilities,restaurant offerings and the lively public areas.

I look forward to welcoming you again in the near future.

Kind regards
Ronan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 9, 2013

I had a one night stay at the hotel and was pleasantly surprised:

- The hotel is well located, which made connections from the airport easy.
- Check-in was simple and Lucia on reception was friendly, attentive and provided excellent personal service (including a call to make sure I got to the room ok and was happy).
- As IHG Platinum I was upgraded to a better room with lounge access. The lounge was well- stocked with drinks and magazines.
- My room was spacious and the amenities are good quality.
- Breakfast was free (as IHG platinum) and it was nice, if what you'd expect.

Overall, a successful trip in a decent hotel. It lacks some of the fine touches of a 5-star hotel (hence the rating), but I'd happily stay here again.

Room Tip: Check-in with Lucia, who provided excellent service and is very attentive.
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  • Stayed October 2013, traveled solo
    • Value
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    • Cleanliness
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Helpful?
1 Thank Jamain G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review, October 11, 2013
Dear Jamain G

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased that you enjoyed your experience at our hotel, the facilities, the club room upgrade and access to the club lounge in addition to the friendliness of staff, specially for Lucia great customer service. Your comments has been shared with the team and Lucia who will be recognised for delivering great service.

I look forward to welcoming you again in the near future.

Kind regards
Ronan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
Level 6 Contributor
107 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed October 8, 2013

It seems I have decided to stay for now with the IHG and that explains why I went this far away from T5 to get a hotel room. This is one of the busiest Crown Plaza I have stayed in. I guess because it also attends to airline crews, there is hardly any time I stay here that I don't wonder how they cope with the influx of lodgers. About 15 minutes ride with the Hotel Hopper, this Crown Plaza's best attribute is the breakfast which I use as the standard in judging the quality of any other hotel breakfast elsewhere. I was pleasantly surprised to also learn that there is a golf course next door. The down side is don't expect much warmth from the staff, they always seem to be operating under a lot of pressure. Staying here is not bad if there is the need to be near the Heathrow Airport.

  • Stayed July 2013, traveled solo
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Helpful?
2 Thank Godsent007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review, October 11, 2013
Dear Soji A

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased that you continue to enjoy our hotel, the facilities, location and breakfast offerings.

I look forward to welcoming you again in the near future.

Kind regards
Ronan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pickering, Canada
Level 5 Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed October 5, 2013

We have stayed at the Crowne several times, either coming into the UK, or before flying home
generally the following day although sometimes we will extend our stay for several days.
Very close to Heathrow, and the M4, which is handy when you have a car.
Staff are always great, and I love the buffet breakfast, "The Full English"
Rooms are always very comfortable and clean.
Great Hotel.

  • Stayed April 2013, traveled with family
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Helpful?
2 Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review, October 7, 2013
Dear Peter B,

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased that you continue to enjoy our hotel, the facilities, rooms, our amazing full english breakfast and the friendliness of our staff.

I look forward to welcoming you again in the near future.

Kind regards
Ronan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolivia, North Carolina
Level 5 Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 5, 2013

This is a great place to stay while making connections for the next day. Rooms were spacious, clean, and very comfortable. Staff was excellant, answered all my questions and assisted me with my requests. The concierge even gave us a free appetizer and a free dessert with our dinner. Getting to hotel was very easy, using the Hoppa Shuttle bus, which cost 3.5-4 pounds per person each way.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mauro S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review, October 7, 2013
Dear Mauro S,

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased that you enjoyed your experience at our hotel, the facilities, food offerings and friendliness of our concierge/guest services team.

I look forward to welcoming you again in the near future.

Kind regards
Ronan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel London-Heathrow

Property: Crowne Plaza Hotel London-Heathrow
Address: Stockley Road, West Drayton UB7 9NA, England
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in West Drayton
#3 Business Hotel in West Drayton
#3 Romantic Hotel in West Drayton
#4 Family Hotel in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel London-Heathrow 4*
Number of rooms: 465
Official Description (provided by the hotel):
The newly refurbished Crowne Plaza London Heathrow Hotel is conveniently located for all Heathrow airport terminals including the new Terminal 5. In addition, M4 & M40 are only minutes away. The Hotel is just 2 minutes from Stockley Park. Complimentary transfers offered to Stockley Park whilst Bedfont Lakes Business Park is only a short drive away. Crowne Plaza London Heathrow is an ideal base while on Business or to explore Central London, Legoland Windsor, Ascot Racecourse, Wembley, and Twickenham. All bedrooms are spacious, modern & equipped with air conditioning and high-speed internet. The Hotel offers family rooms & accessible rooms including one with hoist facilities. Why not upgrade to the Club floor with access to Crowne Plaza Club Lounge where you can enjoy complimentary Continental Breakfast, complimentary WiFi in the lounge, drinks & canapes. Crowne Plaza London Heathrow is the place to Meet with 23 meeting and conference rooms for up to 200 delegates. All conference rooms have natural daylight and WiFi. Crowne Plaza London Heathrow is the ideal Legoland hotel for exploring all the park has to offer with journey times to the park of only 20 minutes The Hotels Leisure Club Spirit boasts Heathrow's largest indoor pool, whirlpool, sauna and fully equipped gym and treatment rooms. ... more   less 
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Also Known As:
Crowne Plaza London Heathrow
Crowne Plaza West Drayton
Crowne Plaza Heathrow
Crowne Plaza Hotel London-Heathrow West Drayton, Greater London

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