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“Fly & Go”

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Crowne Plaza Hotel London-Heathrow
Ranked #3 of 12 Hotels in West Drayton
Certificate of Excellence
Bournemouth, United Kingdom
Level Contributor
688 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
“Fly & Go”
4 of 5 bubbles Reviewed September 7, 2013 via mobile

We stayed here the night before flying of to Indonesia
Booked in via Holiday Extras for the bargain price £130 for a room and car parking
Large hotel and very busy when arrived but were greeted very swiftly and politely by the lady on reception
Rooms very large for an airport hotel and equipped with everything you might need
At this stage a bit unsure if car parking didn't appear that secure. So hope all ok when we get back!!
Food and drink are what you would expect for an airport hotel. You are a captive guest so expect them to be on the expensive side
Transfer to airport swift & easy at £7pp return
Would stay again if needed an airport hotel near Heathrow.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank places2seeplaces2go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronan A, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review, September 8, 2013
Dear JulieSBournemouth,

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased that you enjoyed your stay with us and the park stay and go option. In addition is great to hear that you enjoyed the facilities and the room offerings.

I look forward to welcoming you again in the near future.
Kind regards
Ronan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,781 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (412)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
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English first
Gateshead, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 6, 2013 via mobile

We stayed here as part of a legoland deal. It was fabulous. Best part of our break. The room was lovely and spacious, immaculate, and had a great night sleep. Our children were made to feel welcome and nothing was a problem for the very friendly staff. I was able to get free warmed milk fom the bar for my babies bottle and was advised that should I need anymore through the night, not to hesitate to call housekeeping who would bring it to our room. We ordered room service and the food was beautiful, would recommend the chicken dansak. Breakfast was lovely too.

Stayed August 2013, traveled with family
Helpful?
Thank claireandhobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronan A, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review, September 8, 2013
Dear Claireandhobby,

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased that you enjoyed your legoland stay with us and the friendliness of our staff, specially the attention given to your children and assisting with their requirements.

I look forward to welcoming you again in the near future.
Kind regards
Ronan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, South Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 4, 2013

I stayed in this hotel for 3 nights at the end of July 2013 and found it very comfortable. It was quick taxi ride from the airport and check in was very fast. I was pleased the hotel honored the promise of free internet shown on their loyalty web site although they said that this was an error as it was not due to be free until 2014. The staff were helpful, the room very comfortable and the Indian restaurant was wonderful. The only disappointments I had was that neither Jacuzzi was working in the swimming pool area during my stay and that the private guest entry to the area involved walking down then back up innumerable stairs. The hoppa bus service to the airport from where I quickly travelled into central London was convenient .The money saved by staying out of London and the relief of not having to go into the city with my weighty baggage were both great.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BlankaJirka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronan A, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review, September 8, 2013
Dear BlankaJirka,

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased that you enjoyed your stay with us and efficiency of check in and other services provided such as taxis and hoppa bus, in addition to the friendliness of our staff. I have forwarded your comments about the heath club to the relevant department for further improvements in the future.

I look forward to welcoming you again in the near future.
Kind regards
Ronan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
73 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

We stayed one night too take the pressure off us for getting to the airport for our flight on Saturday morning early flight. The room was clean and the check in had been per booked and paid for. Check out the next day was express and achieved by the bill being put under the door of your room overnight, so you just signed and gave to the reception on the way out. Excellent service

Room Tip: Use the swimming pool and restaurant. Although quite expensive the quality of the food was excellen...
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronan A, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review, September 8, 2013
Dear Kevin W

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased that you enjoyed your short stay with us before your early flight and the efficiency of check in and check out. It is also great to see your tip about our excellent food and swiming facilities

I look forward to welcoming you again in the near future.
Kind regards
Ronan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
4 reviews
5 of 5 bubbles Reviewed September 3, 2013

This hotel is clean, comfortable, and very convenient. The staff is attentive and the beds are very comfortable. I had room service ordered and they brought it up within 30 minutes and were polite. I would recommend this to others.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beehappy2day
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPGuestRelations, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review, September 16, 2013
Dear Vicki G,

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased that you enjoyed your stay with us in addition to the friendliness and efficiency of our staff.

I look forward to welcoming you again in the near future.
Kind regards
Ronan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sonoma, California
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

If you have a quick layover in Heathrow, but still need to sightsee, you'll save alot of money if you just sleep near Heathrow. The concierge at the Crown Plaza was fantastic. Room was clean, and the pub made us feel like we were really in England, not in any CP in any global city. We arrived late in the day, and were departing very early 2 days later....so really only one full day to be a tourist in London. It was perfect. Bus from corner at the hotel took us right to the Tube.....then Tube to London.....played all day (buy your all day bus/tube pass from the concierge), took the tube and bus back to the hotel late that night, and then caught our flight the next morning. Super easy and a great way to save some money!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank refmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronan A, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review, September 8, 2013
Dear Refmom

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased that you enjoyed your stay with us and the information and ticket provided by our Concierge/Guest Services team to make your London sightseeing a great and enjoyable one.

I look forward to welcoming you again in the near future.
Kind regards
Ronan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh.NC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 2, 2013

We stayed in july 14th 2013 we had a great expenrience with hotel.Very clean close to Airport.great location for traveler .They have very nice Indian restaurat and we found a good place . We ware very happy with service Food and room was good.

Room Tip: Room on East side.
See more room tips
  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nickshah9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronan A, Guest Relations Manager at Crowne Plaza Hotel London-Heathrow, responded to this review, September 8, 2013
Dear Nickshah9

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased that you enjoyed your stay with us and the facilities, location and food option on our restaurants specially the indian cuisine available at Eriki.

I look forward to welcoming you again in the near future.
Kind regards
Ronan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel London-Heathrow

Property: Crowne Plaza Hotel London-Heathrow
Address: Stockley Road, West Drayton UB7 9NA, England
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in West Drayton
#3 Romantic Hotel in West Drayton
#3 Business Hotel in West Drayton
#4 Family Hotel in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Hotel London-Heathrow 4*
Number of rooms: 465
Official Description (provided by the hotel):
The newly refurbished Crowne Plaza London Heathrow Hotel is conveniently located for all Heathrow airport terminals including the new Terminal 5. In addition, M4 & M40 are only minutes away. The Hotel is just 2 minutes from Stockley Park. Complimentary transfers offered to Stockley Park whilst Bedfont Lakes Business Park is only a short drive away. Crowne Plaza London Heathrow is an ideal base while on Business or to explore Central London, Legoland Windsor, Ascot Racecourse, Wembley, and Twickenham. All bedrooms are spacious, modern & equipped with air conditioning and high-speed internet. The Hotel offers family rooms & accessible rooms including one with hoist facilities. Why not upgrade to the Club floor with access to Crowne Plaza Club Lounge where you can enjoy complimentary Continental Breakfast, complimentary WiFi in the lounge, drinks & canapes. Crowne Plaza London Heathrow is the place to Meet with 23 meeting and conference rooms for up to 200 delegates. All conference rooms have natural daylight and WiFi. Crowne Plaza London Heathrow is the ideal Legoland hotel for exploring all the park has to offer with journey times to the park of only 20 minutes The Hotels Leisure Club Spirit boasts Heathrow's largest indoor pool, whirlpool, sauna and fully equipped gym and treatment rooms. ... more   less 
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Also Known As:
Crowne Plaza London Heathrow
Crowne Plaza West Drayton
Crowne Plaza Heathrow
Crowne Plaza Hotel London-Heathrow West Drayton, Greater London

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