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“Good value and convenient for overnight at Heathrow”

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Holiday Inn London-Heathrow M4, Jct. 4
Ranked #6 of 12 Hotels in West Drayton
Ashby de la Zouch, United Kingdom
Level Contributor
134 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Good value and convenient for overnight at Heathrow”
Reviewed May 13, 2014

This does tend to be my second choice when the prices at the Crowne Plaza are high but no hardship as the staff are welcoming and facilities are good. Priority Club membership is well recognised which is also appreciated.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Markadlz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,016 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (354)
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English first
Bristol, United Kingdom
Level Contributor
103 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed May 8, 2014

We looked at several hotels on the internet before choosing the Holiday Inn. We prefer an airport hotel where we can park our car, rather the need to drive to one of the airport car parks. The hotel is easily accessed from the M4 and is a 20 minute ride on the Hoppa Bus to Terminals 1 -3. On return, it has the advantage of being the first stopping point.
The hotel is well-maintained and clean. Staff were friendly and efficient. There is a good sized bar area and several places to eat, although we prefer to eat at the Plough Inn which is within 100 metres of the hotel. The small pub can get very busy and its worth pre-booking a table.
Parking at the hotel is easy and on return, you go straight to your car and use a pre-provided ticket to leave the car park.
The price of hotel plus parking was very competitive.

Room Tip: Try to ensure you do not hit the M4 at 5 - 6 PM.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank onlymybumf238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed May 8, 2014 via mobile

This hotel is one I use regularly and always have a great stay. Sampans restaurant serves consistently nice food and the staff are delightful. A special mention to the manager - Dilip - lovely guy who really cares for his customers. Also a mention to Lisa at reception who also shows great customer service skills. Rooms are refurbished (some) and are very nice.

Stayed May 2014, traveled with friends
Helpful?
Thank elizaliddell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 8, 2014

Was a last minute decision at just the right price!

Conveniently located to the airport, saved us some time and stress on the morning of our flight.

The rooms were exactly as expected with a travel cot installed within minutes of our arrival, the man behind the desk gave us good deals on the breakfast the next morning, and made our stay simple and fast.

Room Tip: The triple is surprisingly affordable if you need a separate bed for a child!
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 2, 2014 via mobile

Found bed had been used, dustbins had tissues and there were hairs in the basin, bed and bath. Might be convenient for the airport but I'm not impressed. There was no real surprise when I reported it either so maybe this happens often. Of course they did offer to come and make up room or move me to another room bit that was not really the point! !!!

Stayed May 2014, traveled on business
Helpful?
4 Thank Craig D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review, May 7, 2014
Thank you for taking the time and trouble to post a review of our hotel. We value our Guest's feedback and take comments made very seriously.

Please accept my sincerest apologies for the upset and inconvenience caused due to the room not being clean on your arrival. I have taken this forward with my Executive Housekeeper so that immediate remedial action can be taken.

I am also disappointed to hear that the customer service you received at the Front Desk was not up to your expectations. I apologise for this and have discussed this with the Front Desk Manager so that staff are retrained to ensure this does not happen again in the future.

Once again please accept my sincerest apologies for any upset or inconvenience caused and I will be contacting you to ensure that appropriate action is taken.

Kind regards,

Fiona Mackenzie-Andrew
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grapeland, Texas
Level Contributor
501 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed May 2, 2014 via mobile

The bed in the Executive king room is great! The bathroom could use a deep cleaning as there were splatter marks on the inside door and long black hair on the floor (that didn't belong to either my husband or me!) overall a decent night stay.

Stayed May 2014, traveled as a couple
Helpful?
Thank Connie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langport, United Kingdom
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed May 1, 2014 via mobile

This hotel is one that I stay in very often probably some 30 or so nights a year and can honesty say that I am always quite impressed when comparing to other Holiday Inn locations. The staff are always very friendly and courteous and the room standards are great. The restaurants, bars and lounge area are all great for both business and pleasure.

Highly recommended

Stayed April 2014, traveled on business
Helpful?
Thank H2499MNmarkh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn London-Heathrow M4, Jct. 4

Property: Holiday Inn London-Heathrow M4, Jct. 4
Address: Holiday Inn London-Heathrow M4 Jct. 4 Sipson Road, West Drayton UB7 9DP, England
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#4 Romantic Hotel in West Drayton
#4 Business Hotel in West Drayton
#5 Luxury Hotel in West Drayton
#6 Family Hotel in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn London-Heathrow M4, Jct. 4 4*
Number of rooms: 616
Official Description (provided by the hotel):
Contemporary and convenient, the Holiday Inn London-Heathrow M4 Jct. 4 Hotel is just off the M4 motorway at Junction 4, minutes from Heathrow Airport, Terminal 5 and close to Stockley Business Park and Bedfont Lakes. Holiday Inn London-Heathrow M4 Jct. 4 is an ideal base to explore Central London, Legoland Windsor, Wembley and Twickenham. Holiday Inn London-Heathrow M4 Jct. 4 offers Park, Stay & Go packages including one night's accommodation and car parking for up to 15 days. All bedrooms are spacious and equipped with air conditioning and high speed internet and wireless access throughout public areas. Our airport hotel is an ideal location for your meetings and conferences at Heathrow. 14 state of the art Academy meeting rooms are self-contained with dedicated and professional support. HSIA and WIFI available with unlimited Starbucks coffee. Workout & unwind in our complimentary Spirit Gym or indulge at one of the best Chinese and Thai restaurants at Heathrow Airport. Try our traditional Irish Pub or our lounge where refreshments are available 24 hours a day. The airport shuttle is £4.50 p/p each way. ... more   less 
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Also Known As:
Holiday Inn London-Heathrow m4, Jct 4 Hotel West Drayton
Holiday Inn West Drayton
West Drayton Holiday Inn
Holiday Inn London-Heathrow M4, Jct. 4 West Drayton, Greater London

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