As an airport property, the hotel is really only designed for transiting passengers. As such, I don't expect much from them. Holiday Inn's tend to be pretty generic by design so these two facts coupled together meant my expectations were low.
Check-in was slow and the agent not particularily friendly. While I appreciate that late check-outs are not guaranteed, there was practically a look down the nose that I even asked. Despite arriving at almost midnight, I was told to ring down at 7 a.m. to request it. Not exactly great service, or guest-friendly. Needless to say, I passed at breaking my sleep to do that.
The room was Holiday Inn standard kit, but had a few flaws. The bathroom sink had no stopper (so could not hold water) and one of the drawers contained a previous guest's trash. Small things: but nonetheless shows that the cleaning/maintenance of the room were not as it should be.
That said, the reception desk agent at check-out seemed genuinely sorry about those issues, which was appreciated.
For the right price, it's an adequate hotel, but I certainly wouldn't dream of paying full rate for it.
- Official Description (provided by the hotel):
- Contemporary and convenient, the Holiday Inn London-Heathrow M4 Jct. 4 Hotel is just off the M4 motorway at Junction 4, minutes from Heathrow Airport, Terminal 5 and close to Stockley Business Park and Bedfont Lakes. Holiday Inn London-Heathrow M4 Jct. 4 is an ideal base to explore Central London, Legoland Windsor, Wembley and Twickenham. Holiday Inn London-Heathrow M4 Jct. 4 offers Park, Stay & Go packages including one night's accommodation and car parking for up to 15 days. All bedrooms are spacious and equipped with air conditioning and high speed internet and wireless access throughout public areas. Our airport hotel is an ideal location for your meetings and conferences at Heathrow. 14 state of the art Academy meeting rooms are self-contained with dedicated and professional support. HSIA and WIFI available with unlimited Starbucks coffee. Workout & unwind in our complimentary Spirit Gym or indulge at one of the best Chinese and Thai restaurants at Heathrow Airport. Try our traditional Irish Pub or our lounge where refreshments are available 24 hours a day. The airport shuttle is £4.50 p/p each way. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn London-Heathrow m4, Jct 4 Hotel West Drayton
- Holiday Inn West Drayton
- West Drayton Holiday Inn
- Holiday Inn London-Heathrow M4, Jct. 4 West Drayton, Greater London