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“Not the greatest Holiday Inn”

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Holiday Inn London-Heathrow M4, Jct. 4
Ranked #7 of 12 Hotels in West Drayton
Reviewed March 18, 2013

I recently stayed at the Holiday Inn M4 Jct 4. My experience was not great. The unseasonally cold weather made my stay at the hotel uncomfortable, as the hotel could not accommodate for the change in weather which made the entire hotel cold, from the dining rooms, to the rooms. The water in showers was only lukewarm, so one couldn't even warm up by taking a hot shower. The food in the main dining room was mediocre, as was the food in the pub. There was also only one young lass serving at the pub, so service was slow (she did do her best). One elevator was not working and wait times at the elevators was longer than should have been. I am a Priority Card member and usually will book at Holiday Inns over other hotels because they usually have a good service standard. Unfortunately this hotel, in my opinion, did not reach the standard.

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  • Stayed: March 2013, traveled on business
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Thank NovaScotian1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this reviewResponded March 19, 2013

Thank you very much for your review, we appreciate your feedback.

I was very sorry to learn that you did not have a comfortable stay and please accept my sincere apologies for this.

I will contact you via Tripadvisor to ask for further feedback so I can ensure the necessary remedial action is taken.

Once again, please accept my sincere apologies and I look forward to hearing from you at your convenience.

Kind regards

Fiona Mackenzie Andrew
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,393 - 1,399 of 2,160 reviews

Reviewed March 17, 2013

I had stayed for 1 night. I got the best hotel rate on online booking. The hotel are at excellent location from airport. The room and the services staff are professional and goods. The taxi and bus to airport are available and give me easy access to the city or airport.

  • Stayed: February 2013, traveled on business
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Thank AVSEC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this reviewResponded March 19, 2013

We are so pleased you found our hotel well situated for the airport.

Thank you very much for mentioning our team, it always gives them such a boost.

We do hope that you will be back to stay with us again whenever you are next in the UK.

Thank you very much.

Kind regards

Fiona Mackenzie Andrew
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

The hotel offers free parking when you book a night's stay. This is a great advantage to parking at airport but you do have to pay £9 for the shuttle bus return and the hotel restaurant is expense and there are no local food chains within reach! The rooms are clean,warm and comfortable and the staff are friendly.

Stayed: March 2013, traveled as a couple
Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this reviewResponded March 19, 2013

Thank you very much for taking the time to post a review.

Great to read you had a comfortable stay with us and found the team to be friendly.

We do hope that you will come back and visit us again in the near future.

Kind regards

Fiona Mackenzie Andrew
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

excellent location and great service. rooms very nice. reached quickly and great for business trips. just a few minutes from the airport by bus or taxi. the service is very good and the reception guys are very professional

  • Stayed: February 2013, traveled on business
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Thank Erik P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this reviewResponded March 19, 2013

Thank you for taking the time to post a review, it is really appreciated.

Very happy to read you had a great time with us and I will make sure everyone is aware of your comments. The team love it when they get mentioned, thank you.

We do hope that we can welcome you back to stay in the very near future.

Kind regards

Fiona Mackenzie Andrew
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

When travelling from Heathrow we usually book hotel with parking through an on line company. On our last two trips we've opted for the sites discounted 'mystery' hotel and have been very pleased to have had this hotel at an excellent price. The size of the hotel means that it can take a while to find a parking space you will eventually find one. Check in is always convenient and checking your car in with the informative concierge team only takes a minute. Rooms are basic but quiet and comfortable. The bar near to the reception area looked nice and breakfast at the restaurant was ok. If you prefer an evening meal outside the hotel there is a nice pub just outside the grounds. The pub was very busy but the food and drink were of a good pub standard. The convenience of this hotel is its location. A regular shuttle bus departing from the front door will have you at your terminal within a few minutes. We really do rate this hotel. Wouldn't want to stay here for a weeks holiday but when looking for overnight accommodation with parking this is perfect.

  • Stayed: July 2012, traveled with family
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Thank KVC1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this reviewResponded March 19, 2013

Thank you very much for posting a review.

We are so pleased that you really rate our hotel and are delighted you are becoming regular guests.

I am sure fellow travellers will find your review very helpful.

Thank you again for your review and we hope to welcome you back again in the very near future.

Yours sincerely

Fiona Mackenzie Andrew
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

Compared to the heathrow hotels ...quite a good option. A nice pub called the Plough just outside the gate, Friendly staff. The room service menu could do with some improvement. The best part of the rooms are the blinds...complete blackouts when you need that sleep during the day! Overall...Good!

  • Stayed: March 2013, traveled on business
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1  Thank R F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this reviewResponded March 19, 2013

Many thanks for posting your review, it is greatly appreciated.

I was absolutely delighted to read that you had a restful stay with us.

l will make sure your comments are passed on to our development team who are currently working on a new Room Service menu which is due to be launched in April.

We do hope that you will visit us again whenever you next need accommodation in the Heathrow area.

Thank you again for your review.

Kind regards

Fiona Mackenzie Andrew
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

Rooms were nice and clean and large and the hotels amenities were good just way too expensive. £5 for an hours wifi!! £15 for breakfast! Extortion. Also hotel is pretty complicated to get to, we found ourselves driving past hotel several times before we found out how to get to entrance, maybe should email out instructions or something with booking. We ordered room service for dinner which was cheaper than breakfast!! The service was pretty good and food was fine.

  • Stayed: March 2013
    • Value
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    • Rooms
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1  Thank Flumperdora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this reviewResponded March 15, 2013

Thank you very much for taking the time to place a review, we are very pleased you found our amenities and your bedroom good.

I am sorry that you did not find our hotel easily, we do have directions on our website and a sat nav postcode which is UB7 0HP. If you ever need directions when on route to the hotel, please do just telephone the hotel and one of our team can guide assist you.

I do hope that we will have the opportunity to welcome you back to the hotel in the future and thank you again for your review.

Kind regards

Fiona Mackenzie Andrew
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn London-Heathrow M4, Jct. 4

Address: Sipson Road | Heathrow Airport, West Drayton UB7 9DP, England
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#4 Romantic Hotel in West Drayton
#4 Business Hotel in West Drayton
#5 Luxury Hotel in West Drayton
Price Range: $63 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London-Heathrow M4, Jct. 4 4*
Number of rooms: 615
Official Description (provided by the hotel):
Contemporary and convenient, the Holiday Inn London-Heathrow M4 Jct. 4 Hotel is just off the M4 motorway at Junction 4, minutes from Heathrow Airport, Terminal 5 and close to Stockley Business Park and Bedfont Lakes. Holiday Inn London-Heathrow M4 Jct. 4 is an ideal base to explore Central London, Legoland Windsor, Wembley and Twickenham. Holiday Inn London-Heathrow M4 Jct. 4 offers Park, Stay & Go packages including one night's accommodation and car parking for up to 15 days. All bedrooms are spacious and equipped with air conditioning and high speed internet and wireless access throughout public areas. Our airport hotel is an ideal location for your meetings and conferences at Heathrow. 14 state of the art Academy meeting rooms are self-contained with dedicated and professional support. HSIA and WIFI available with unlimited Starbucks coffee. Workout & unwind in our complimentary Spirit Gym or indulge at one of the best Chinese and Thai restaurants at Heathrow Airport. Try our traditional Irish Pub or our lounge where refreshments are available 24 hours a day. The airport shuttle is £4.50 p/p each way. ... more   less 
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Also Known As:
Holiday Inn London-Heathrow m4, Jct 4 Hotel West Drayton
Holiday Inn West Drayton
West Drayton Holiday Inn
Holiday Inn London-Heathrow M4, Jct. 4 West Drayton, Greater London

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