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“Nice hotel but let down by poor room experience”

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Holiday Inn London-Heathrow M4, Jct. 4
Ranked #7 of 12 Hotels in West Drayton
Reviewed November 12, 2012

The hotel is enormous and there were lots of other coach groups staying also. However it didn't 'feel' busy.

Location is handy if you're flying from Heathrow. We were travelling back and forth into central London and this was pretty easy.

Negative was the air conditioning in the room did not work. Having reported this to someone who spoke barely any English, the best I was offered was a fan. With windows that don't open this made an extremely uncomfortable night resulting in very little sleep - pretty much the only thing you want from a hotel.

Quite why a hotel is releasing room with such serious faults I don't know.

EDIT: since publishing this review I've had some excellent communication with the hotel who have accepted the problem with the air conditioning, apologised and offered a complimentary future stay. This is one of the best responses I've ever received from a hotel and has changed my view completely.

Stayed: October 2012, traveled on business
1  Thank simonp820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,447 - 1,453 of 2,128 reviews

Reviewed November 12, 2012

The hotel is in a great location if you are there just for a night while transitioning through London and taking an early flight. The service was very good and the room was clean. The only negative thing is that there are not restaurants within walking distance, so you are stuck if don’t want to eat at one of the hotel’s restaurants. The only place within walking distance is a Pub. We decided to give it a try and it wasn’t too bad. It is around the corner from the hotel, and the food was good and not too expensive.

  • Stayed: October 2012, traveled as a couple
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1  Thank wmarti31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this reviewResponded November 15, 2012

Dear wmarti31

Thank you for your review, we were so pleased you found our hotel service good and we have a great location for Heathrow.

We do have a wide range of menus in the hotel from light snacks to our Sampans Oriental restaurant should you wish to dine in. Should you wish to dine outside we are located in the village of Sipson and there is a choice of four eateries.

Thank you again for your review and we do hope you will visit us again whenever you next require accommodation in the Heathrow area.

Kind regards

Fiona Mackenzie Andrew
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2012

The property is dated - they do the best with what they have. The rooms have BIG SCREEN TVs. Breakfast came with the room...good selection. Trying to get a refill on coffee was a bit of a challenge but finally arrived. They do have a trouser press and iron/ironng board in the room which is nice. They left just enough room for my own items in the minibar - but be warned...if you jostle or move anything you will be charged. In room save which was also nice.

Room Tip: Windows do not open. The airport noise was not heard but did hear a faint noise from the motorway.
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  • Stayed: November 2012, traveled solo
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Thank nancyesca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this reviewResponded November 15, 2012

Dear nancyesca

Thank you for your review and we are delighted you enjoyed watching the large screen plasma television in your bedroom, we have them in all our bedrooms.

We would like to apologise for the delay you experienced waiting for a coffee refill, our breakfast team are very sorry for this as they like to ensure everyone has a great start to the day.

Our mini bars do automatically charge, however if you wish to remove items to make space, please just take the removed items to reception and they will be immediately adjusted from your room bill.

Thank you again so much for your review and we look forward to welcoming you back to the hotel in the near future.

Kind regards

Fiona Mackenzie Andrew
Guest Relations

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Reviewed November 11, 2012

we stayed at hotel for 1 night as was flying from heathrow & its close hotel very clean reception staff was very friendly as was all staff plenty of choice for food but bit expensive we went to pub 2 mins away , also asked reception for more tea, coffee & milk & they only too happy to oblige , room was big & comfortable , hotel very modern overall great stay.

  • Stayed: November 2012, traveled as a couple
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Thank mark1527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this reviewResponded November 15, 2012

We love the title of your review ‘superb hotel’ all our team are delighted.

We are so pleased you enjoyed your stay and found everyone to be friendly.

We hope we can welcome you back to the hotel whenever you next need to visit the Heathrow area.

Kind regards

Fiona Mackenzie Andrew
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2012

This hotel certainly looks impressive on the outside being very well placed to the airport with plenty of parking spaces. The lobby too is very large and airy manned by extremely helpful staff which in our refugee state as escapees from Hurricane Sandy I cannot praise highly enough. The diappointment was the executive bedroom we were assigned which was rather shabby and in need of a real make over. If this was done it has the ability to be one of the real leaders in the area--until then I would tend to look elsewhere.

  • Stayed: October 2012, traveled as a couple
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1  Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2012

This is a great hotel for location, just a short trip on the Hoppa bus from T1 &T3. The hotel is big, clean and friendly and the rooms are a reasonable size (for a UK hotel!)', ours had a Chinese theme. The only challenge we had was the restaurant, which is why they dropped a point, the food is fine but the service is poor. We asked for some water when we sat down, repeated the request during the meal, then returned to our room where we finally got some water for ourselves! I did not try it but I suspect that we could have walked out of the restaurant without signing for the meal as we had to find someone to accept our signature!

  • Stayed: September 2012, traveled as a couple
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Thank morlandmonk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this reviewResponded November 13, 2012

Thank you for taking the time to place a review.

I was pleased to learn you enjoyed your stay but please accept my sincere apologies that the poor service in our restaurant marred your experience.

Please be assured that my Food & Beverage Manager will take this forward with his team.

Thank you again for your review and for your constructive feedback.

I do hope that we will have the opportunity to welcome you back to the hotel in the future.

Kind regards

Fiona Mackenzie Andrew
Guest Relations
Email: Fiona.mackenzie-andrew@ihg.com

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Reviewed November 9, 2012

booked this hotel with the fly drive package before going abroad. The hotel staff were extremely friendly the food was excellent and the hoppa bus service very prompt all excellent value for money. The hotel room was very confortable.

Room Tip: if flying from heathrow and want to leave your car at a hotel then this is the one to choose and onl...
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  • Stayed: October 2012, traveled as a couple
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1  Thank 01Freckles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fiona M, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this reviewResponded November 13, 2012

Thank you for taking the time to post your review it is really appreciated.

We are delighted you enjoyed your time with us and I have passed your comments to our team.

Please do come back and visit us again soon.

Kind regards

Fiona Mackenzie Andrew
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn London-Heathrow M4, Jct. 4

Address: Holiday Inn London-Heathrow M4 Jct. 4 Sipson Road, West Drayton UB7 9DP, England
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#4 Business Hotel in West Drayton
#4 Romantic Hotel in West Drayton
#5 Luxury Hotel in West Drayton
#6 Family Hotel in West Drayton
Price Range: $69 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London-Heathrow M4, Jct. 4 4*
Number of rooms: 616
Official Description (provided by the hotel):
Contemporary and convenient, the Holiday Inn London-Heathrow M4 Jct. 4 Hotel is just off the M4 motorway at Junction 4, minutes from Heathrow Airport, Terminal 5 and close to Stockley Business Park and Bedfont Lakes. Holiday Inn London-Heathrow M4 Jct. 4 is an ideal base to explore Central London, Legoland Windsor, Wembley and Twickenham. Holiday Inn London-Heathrow M4 Jct. 4 offers Park, Stay & Go packages including one night's accommodation and car parking for up to 15 days. All bedrooms are spacious and equipped with air conditioning and high speed internet and wireless access throughout public areas. Our airport hotel is an ideal location for your meetings and conferences at Heathrow. 14 state of the art Academy meeting rooms are self-contained with dedicated and professional support. HSIA and WIFI available with unlimited Starbucks coffee. Workout & unwind in our complimentary Spirit Gym or indulge at one of the best Chinese and Thai restaurants at Heathrow Airport. Try our traditional Irish Pub or our lounge where refreshments are available 24 hours a day. The airport shuttle is £4.50 p/p each way. ... more   less 
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Also Known As:
Holiday Inn London-Heathrow m4, Jct 4 Hotel West Drayton
Holiday Inn West Drayton
West Drayton Holiday Inn
Holiday Inn London-Heathrow M4, Jct. 4 West Drayton, Greater London

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