I'm giving it three stars because I was travelling with two other parties and their rooms did not have the problems that mine did. I think most rooms are probably better so had I been in a different room, I might have given this property a 4. Without being with the other people, I would have given it a two.
We had issues right at check-in. We were put in a room without a sofa bed, even though our reservation was for one. Our room was all the way down one long hallway. The front desk was very friendly and put us in a different room and pointed in the opposite direction for us to find our room. Because we had 5 suitcases and the hotel has many fire doors this was a lot of maneuvering. We were now on a higher floor, and when we reached it, we could not find our room. We were in the wrong part of the building. We were supposed to have taken the elevators right in the lobby. With our luggage and the long hallways, it took us over a half hour to eventually get to our room from our original check-in.
Our room was fine but the bathroom was in need of repair. The grout was very mildew and the tiles in the bathroom were cracked. I think they had had a water problem in that bathroom. I even wondered if it was usually used for quests. I even asked at check-out but then seemed surprised that I thought there was a problem. The bed was also very uncomfortable and in need of replacement.
Again, I felt the front desk was extremely helpful and friendly, every time I had a question.
- Official Description (provided by the hotel):
- Enjoy Leonardo Hotel London Heathrow Airport for all the convenience of the airport with excellent transport links to central London. We are just 5 minutes from Heathrow Airport by Hoppa bus or taxi so staying with us is a great way to relax in a fresh and modern hotel. With our triple-glazed windows, flat screen TVs, air conditioning and free Wi-Fi in every non smoking guest room, we aim to make your stay as productive and refreshing as you require. ... more less
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- Also Known As:
- Holiday Inn London - Heathrow Hotel West Drayton
- Holiday Inn West Drayton
- Leonardo Hotel London Heathrow Airport West Drayton, Greater London