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“Good airport hotel close to LHR”

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Leonardo Hotel London Heathrow Airport
Ranked #4 of 12 Hotels in West Drayton
Pender, Nebraska
Level Contributor
105 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Good airport hotel close to LHR”
Reviewed April 6, 2013 via mobile

Hotel is quite accommodating when possible for travelers arriving at all times. A taxi ride to the hotel costs about 10 pounds, but there's a bus that also runs for about 4.50 pounds per person. When we stayed, the bus was the route H4 bus.

There is a restaurant and bar on property as well.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, April 9, 2013
Der Nick J

Thank you for your comments on Trip Advisor and especially your high ratings with respect to our location cleanliness and service.

It is comments such as yours that helps us maintain the highest degree of quality and service and we most certainly look forward to welcoming you back to the hotel in the near future.

Yours sincerely

Greg Stuart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,675 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (273)
Date | Rating
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  • English first
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English first
Derbyshire, United Kingdom
Level Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed April 4, 2013

Stayed here overnight with parking for 2 weeks at a very reasonable price. Hotel staff although mostly foriegn were always polite and smiling. We had a bar meal in the evening which was good and hot, also booked breakfast which was cheaper if you do it the night before and our grandaughter ate free. The room was spotless and the beds were comfotable. Would stay here again without hesitation when flying from Heathrow.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JIMJOANM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, April 10, 2013
Dear JIMJOANM

Thank you for relocating your review to the correct property and we thank you for your kind comments. I will most certainly ensure that your comments are shared with the team.

Regards

Greg Stuart
General Manage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ilfracombe
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 4, 2013

Very comfortable and quiet rooms. Hotel staff were polite and its within a short distance from Heathrow airport. They don't put on a curtesy bus but national express run very regularly between the hotel and airport. The breakfast looked good although I didn't partake as I thought it was a little expensive at £15 and i don't eat enough to warrant spending it. All in all in all though a good deal.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DelphineS26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, April 9, 2013
Dear Delphine S26

Thank you for this review and your kind comments will be passed on to the team.

Yours sincerely

Greg Stuart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
queensland
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 1, 2013 via mobile

Typical airport hotel good service and buffet dinner is good value so is breakfast
Staff is very helpfull rooms are need and sound proof
WiFi is ONLY 30 min free of charge and very slow when we where their
Nearly every where in Europa WiFi is FREE
also it would help that when you book on line that it give derections by bus or car we paid 16 pound return for the bus while later the staff told us their is a free shuttle service

Stayed March 2013, traveled as a couple
Helpful?
Thank hudsonQueensland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, April 9, 2013
Dear husdonQueensland

Thank you for writing a review on Trip Advisor and I am pleased to see that overall you enjoyed your stay with us. The local bus service is free but the shuttle service (the Hoppa Bus) comes at a cost of £4.50 each way. Thank you for your observation on this and we will certainly refer this to our IT department to make changes on the website. My sincere apologies that this was not made clear to you at the time of enquiry.

Regards

Greg Stuart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 31, 2013 via mobile

Arrived and checked were at the correct holiday inn before unloading bags. Front desk staff were free and assisted straight away. On check in the staff were friendly and helpful presenting the children with an Easter Egg which was a lovely touch. We were given a 10% off priority club voucher for bar and restaurant. Coffee and tea facilities in room. Comfortable clean good size family room with view of one of run ways. Couldn't hear any aviation noise. Have yet to try bus transfer to airport, which is unfortunately only every half an hour.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Familytravell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, April 9, 2013
Dear Familytravel

Thank you so much for this review and I am pleased to see that your children liked the Easter Eggs. Your comments will most certainly be passed on to the team and we look forward to welcoming you back in the near future.

Regards

Greg Stuart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wroclaw, Poland
Level Contributor
285 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed March 31, 2013

We spent a night there waiting for our flight back home. Place is rather crowded and staff has some problems with coping with it. Receptionists pay minimal attention to you what resulted in us being puzzled for half an hour to find our room. Lifts are very sluggish, same the Wi-fi internet, where you may expect only 30m free at very low, under 128kbit speed. In fact, if you like to check your mail or Facebook you have to buy paid access (4 pounds for 2 hours).

Breakfast is rather poor. We have to search for the guy missing at the omelette station. Preparing 2 simple 3 ingredients omelettes took him almost 20m!

There are also problems with their cheating tavi drivers - even the price is fixed, or should be, they ask for more.

Room Tip: Try to ask for a calmer spot. Hotel is crowded so there may be some sleeping problems
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Palek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, April 9, 2013
Dear Palek

It is with regret that I read your review of the hotel and I must sincerely apologise for the apparent lapse of service and attention at the Front Desk. I have sent you a private message.
I look forward to hearing from you.

Regards

Greg Stuart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryport, United Kingdom
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 29, 2013

had a stop over before flying to Switzerland , I had travelled from Carlisle & was very tiered . My 1st encounter was to get a bus from terminal 5 to the hotel & to my surprise it cost me £8 for a return journey back to the airport .
The hotel was pleasant & clean , I was greeted with a smile & the usual bumf of the loyalty card which I am a member , after getting through that the room was clean tidy & perfect for a quick nights sleep before I carried on with my journey .
stopped at the bar for some food which was very nice .

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rob-cumbria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, April 9, 2013
Dear rob-Cumbria

Thank you for taking the time to write a review on Trip Advisor and your comments will be shared with the team.

The Hoppa Bus is not free from terminal 5 but the local bus service bus no 423 is free. I am sorry this was not made clear to you at the time of enquiry and we are in the process of updating our website with this information.

Regards

Greg Stuart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Leonardo Hotel London Heathrow Airport

Property: Leonardo Hotel London Heathrow Airport
Address: Sipson Way - Bath Road, West Drayton UB7 0DP, England (Formerly Holiday Inn London - Heathrow)
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Luxury Hotel in West Drayton
#6 Business Hotel in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Leonardo Hotel London Heathrow Airport 4*
Number of rooms: 230
Official Description (provided by the hotel):
Enjoy Leonardo Hotel London Heathrow Airport for all the convenience of the airport with excellent transport links to central London. We are just 5 minutes from Heathrow Airport by Hoppa bus or taxi so staying with us is a great way to relax in a fresh and modern hotel. With our triple-glazed windows, flat screen TVs, air conditioning and free Wi-Fi in every non smoking guest room, we aim to make your stay as productive and refreshing as you require. ... more   less 
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Also Known As:
Holiday Inn London - Heathrow Hotel West Drayton
Holiday Inn West Drayton
Leonardo Hotel London Heathrow Airport West Drayton, Greater London

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