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“A very quiet night after a long trip”

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Leonardo Hotel London Heathrow Airport
Ranked #4 of 12 Hotels in West Drayton
Victoria
Level 4 Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“A very quiet night after a long trip”
Reviewed October 4, 2012

Easy access from Terminal 3 using the Hoppa bus service, but there are several Holiday Inns, so make sure you get the correct bus! We had a great night sleep in a very quiet room - no airport noise at all. Good value for money. We were not very impressed by the bar food, but the restaurant looked OK.

  • Stayed August 2012, traveled as a couple
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Helpful?
1 Thank jenje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, October 12, 2012
Dear Jenje

This is what we like to hear and thank you for your recent review on Trip Advisor.

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our hotel.

Yours sincerely

Greg Stuart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Kuwait City, Kuwait
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 2, 2012

Had to stop over in Heathrow for a night and booked this hotel on booking.com. The price was good and the hotel was 5 mins by a bus that comes every 15 mins to/from terminal 5. It was also 5 mins away by a free bus tp/from the central station in terminals 1,2,3 where you can take a coach or the subway for a quick visit to downtown London. The check-in was fast and the room was clean. Reception staff very help.

The only drawback was that local call charges was exagerated... so avoid making phone calls from the room!

  • Stayed September 2012, traveled solo
    • Value
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Helpful?
1 Thank aabdulmageed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, October 3, 2012
Dear aabdulmageed

It was a pleasure reading your Trip Advisor review and we thank you for taking the time to write this.

We are pleased that the location met with your expectations. Telephone calls in any hotel are usually more expensive but your comments have been taken on board. We look forward to seeing you in the near future.

Regards

Greg Stuart
General Manager
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Ormesby St. Margaret, United Kingdom
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 30, 2012

Stayed here on more than one occasion. Nice and close to Heathrow, convenient with the airport buses. Clean,tidy and modern hotel with very good soundproofing. Try and get a room at the front of the hotel if you like plane spotting. My one big criticism is the food. Overpriced and not much of a choice.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dukdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, October 2, 2012
Dear Dukdad

I thank you for your recent review on Trip Advsior.

It is refreshing to read that you enjoyed most aspects of the hotel and we are pleased that you have noted the panoramic views of the runway. If you could please reply to this privately we will endevour to meet your future requests when you choose stay here again in the future.

With respect to the food, I am sorry to read that this did not meet your expectations but we are currently in the process of changing all our menus hence we will be in a position to offer a more varied choice of items on your next stay.

Regards

Greg Stuart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haifa, Israel
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 29, 2012

Nice clean with good breakfast and chattel bus to / from Heathrow airport (4 pound each direction) Good value for the money !!! Free WIFI for 30 minutes in the lobby and unlimited with payment in the room.

  • Stayed September 2012, traveled on business
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Helpful?
Thank Yganor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, October 2, 2012
Dear Yganor

I thank you for your recent review on Trip Advsior.

It is refreshing to read that you enjoyed most aspects of the hotel and it is welcoming to read that the staff had a positive influence on your stay.We look forward to welcoming you back to the hotel in the near future.

Regards

Greg Stuart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 5 Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 27, 2012

Spent the night w/ my daughter after we flew in late in the evening. Clean and friendly staff. They had patience with us when we could not figure out how to turn those darn lights on! Nice staff in bar/restaurant where we unwound with our 30 free wifi minutes. Website should explain the Hotel Hopper as it was a bit confusing to us and we needed to have pounds ready. A taxi would have been easier for us.

  • Stayed September 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank skalliwag2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, October 2, 2012
Dear skalliwag2

I thank you for your recent review on Trip Advsior.

It is refreshing to read that you enjoyed most aspects of the hotel and it is welcoming to read that the staff had a positive influence on your stay.We have noted your comments about the Hoppa bus and will investigate your concern.

We look forward to welcoming you back to to the hotel in the near future.

Regards

Greg Stuart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oldham
Level 4 Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 24, 2012

just had a night here with my daughter . the room was excellent , apart from no bath mat . very clean and modern . the hotel is very smart . lifts where a nightmare and we couldnt find the stairs . breakfast was really nice and plentiful , just not hot enough , but it was very busy . all in all a lovely hotel .

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
Thank vonnies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, September 25, 2012
Dear Vonnies

Thank you for your review on Trip Advisor regarding your recent stay.

It is pleasing to read that enjoyed your stay with us and that special mention was made to our breakfast, which we pride ourselves as being the best in the local area.

Your comments will be passed onto the staff and we look forward to welcoming you back in the near future.

Yours sincerely

Greg Stuart
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfort, New York
Level 6 Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 23, 2012

This place has really improved over the years. The rooms are extremely good value for the money considering the location. There is USUALLY parking available, though the garage is a bit tight. Restaurant is accomodating and the staff is extremely freindly and helpful. This is a great place to stay after a long flight, wake up well slept and refreshed to carry on with your trip.

My husband and I stay there the night we get into Heathrow and the night before we fly out the next day. It pays to become a Priority Club member, and it's free!

There is a convenient Texaco gas station located on the way to the rental car return, so it's easy to top off the tank before you get to the airport.

Room Tip: Ground floor rooms are easier with lots of luggage. Elevators are fairly small and slow.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tapper54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSTU, General Manager at Leonardo Hotel London Heathrow Airport, responded to this review, September 25, 2012
Dear Tapper 54

Thank you for correcting your review and posting it to the correct location.

It is great to read that you enjoyed your stay with us and we thank you for complimenting the improvement of services over the years. We pride ourselves at being the best Holiday Inn in the area and I will pass your comments on to the staff.

We look forward to welcoming you back in the very near future.

Regards

Greg Stuart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Leonardo Hotel London Heathrow Airport

Property: Leonardo Hotel London Heathrow Airport
Address: Sipson Way - Bath Road, West Drayton UB7 0DP, England (Formerly Holiday Inn London - Heathrow)
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Luxury Hotel in West Drayton
#6 Business Hotel in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Leonardo Hotel London Heathrow Airport 4*
Number of rooms: 230
Official Description (provided by the hotel):
Enjoy Leonardo Hotel London Heathrow Airport for all the convenience of the airport with excellent transport links to central London. We are just 5 minutes from Heathrow Airport by Hoppa bus or taxi so staying with us is a great way to relax in a fresh and modern hotel. With our triple-glazed windows, flat screen TVs, air conditioning and free Wi-Fi in every non smoking guest room, we aim to make your stay as productive and refreshing as you require. ... more   less 
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Also Known As:
Holiday Inn London - Heathrow Hotel West Drayton
Holiday Inn West Drayton
Leonardo Hotel London Heathrow Airport West Drayton, Greater London

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