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“Terrible food spoiled a great bed”

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Premier Inn London Heathrow Airport (M4/J4) Hotel
Ranked #1 of 12 Hotels in Hayes
Certificate of Excellence
Christchurch, New Zealand
Level Contributor
79 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Terrible food spoiled a great bed”
Reviewed January 23, 2013 via mobile

One night stay with dinner and breakfast package. All seemed well, menu read well. The food I had was awful. Virtually raw steak, flavourless peas, bizarre mushrooms (strange texture and no taste). But if flavourless and bland is your thing, go for it. My room was dull and a little tired looking, but the bed was good and I appreciated the good soundproofing.

I am sure reception try their best to be nice to everyone but some of them seem to get easily flustered when there is an unexpected influx of people. My party and I had prebooked, but the snow and Heathrow delays brought in many orphans of the storm. I felt the reception staff attitude was a little brisk with some obviously stranded travellers.

I can't be nice about it, I found the place so typical of *some* airport hotels who don't need or seem to care about cultivating repeat business. And thats a shame really as for some overseas guests its their first taste of English hospitality - as a matter of pride alone Premier Inn should really fly the flag and make this hotel, in particular, some thing to be proud of. All it would take would be some attitude changes and a chef who can prepare tasty and edible food



Stayed January 2013, traveled with family
Helpful?
Thank 919deborahl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn London Heathrow Airport (M4/J4) Hotel, responded to this review, January 24, 2013
Thank you for your review. At Premier Inn it remains our main objective to provide a high level of service in all establishments, both in our hotels and restaurants. Please accept my apologies that your dining experience fell far short of your expectations on this occasion. Please be assured that feedback is very important to us and we would like the opportunity to investigate further. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to leave your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,371 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Manchester
Level Contributor
81 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed January 22, 2013

My wife and I have stayed at this particular Premier Inn 4 or 5 times now whilst visiting friends and family in the area. I can honestly say that this is one of the best Premier Inns I have ever stayed in. Sure, it may not be as new as some of the fancy ones they have just opened in the area but what it lacks on that front in more than makes up for by the quality of the staff. The restaurant is not the biggest but the food is great and thats the main thing. The breakfast buffet is always well stocked with fresh delicious food and the chef is only too happy to whip up an omlette (my particular favourite) or poached eggs. It is the front desk staff however, that you meet first and they are FIRST CLASS. Always friendly and polite and always there to help in any way shape or form, simply fantastic customer service. The car park might not be the biggest but its well lit and you can always find a space if you are patient as people are leaving from the hotel regularly. I would highly recommend this location to anyone that is looking to stay in the Heathrow Area, simply FIRST CLASS !!!!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Daymo71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 21, 2013

Cheap place to stay the night before a flight; but beware if there are delays at Heathrow because they'll let the whole place out to BA and stop 'normal' customers from using the restaurant at their convenience.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Philip M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon
1 review
Reviewed January 17, 2013

Be prepared for car park charges keep plenty of £1 coins £7 per 24hours. Room clean tidy, staff friendly and helpful excellent value on early booking terms ideal location for trips into London from local train stations on oyster tickets

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SwindonAndrew_S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 11, 2013

Yes, this hotel is close to the airport, but that is it. Nothing wrong with the hotel...it was clean, bed was comfortable, price was great. However, we didn't have a car...had flown in from Edinburgh, leaving for Houston the next AM. We had some time to kill and nothing to do. The hotel staff did not recommend walking anywhere (and really there was nothing close to walk to); no tube lines close by....we were pretty much stuck there. (And the wifi didn't work consistently, even after we paid for it) So, bottom line, if you want an inexpensive place to sleep, close to the airport, this is it. If you are planning on going into London for the evening and don't have transportation, try somewhere else.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank vickay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed January 9, 2013


We arrived late and did not require a meal. Stayed one night, staff on front desk good, room and bathroom clean, bed great.
Breakfast was very good, no problem with asking for vegetarian sausages very quick service.
The only down side was paying for parking.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daipc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monmouthshire, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 7, 2013

Friendly, welcoming staff, clean rooms with comfortable bed and good shower. Very short distance from Heathrow airport but quiet enough for a good nights sleep plus car park right outside main door. We will definitely use again.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cathleen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn London Heathrow Airport (M4/J4) Hotel

Property: Premier Inn London Heathrow Airport (M4/J4) Hotel
Address: The Chalet Shepiston Lane, Hayes UB3 1RW, England
Location: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Hayes
#1 Business Hotel in Hayes
#1 Family Hotel in Hayes
#1 Best Value Hotel in Hayes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn London Heathrow Airport (M4/J4) Hotel 3*
Number of rooms: 134
Official Description (provided by the hotel):
Make a night of it at this conveniently-located pitstop right beside Heathrow and just off the M4 ... more   less 
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Also Known As:
Premier Inn Heathrow Airport (m4/j4) Hotel Hayes
Premier Inn Hayes
Premier Inn London Heathrow Airport (M4/J4) Hotel Hayes, UK - Greater London

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