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“Another great stay! But...”

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Premier Inn London Heathrow Airport (M4/J4) Hotel
Ranked #1 of 13 Hotels in Hayes
Certificate of Excellence
UK
Level 4 Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Another great stay! But...”
Reviewed November 12, 2012

We have used this hotel for the past 4 years and were not disappointed by our stay this time either. The room we had was on the second floor and overlooked the car park. It was so quiet you would never have thought we were so near to so much Monday morning activity. We arrived at 6pm and booked a table for 7pm and had a great meal with a bottle of wine. What a great way to start our month away in the Far East!

Having had a good stay we set off in the morning to return our hire car to the drop off. So what is th BUT you ask? When we returned the car we found a parking fine stuck to the windscreen. When we had cleared ourselves through to airside we called the hotel and were informed that a month earlier the car park had been transferred to a parking company. Although the details of our car were taken at the hotel on arrival nobody had told us that we needed to pay the overnight parking fee of £7. As we had not done this the potential was a £60 fine for illegal parking - not a great way to start a holiday! Having said that we have now returned home and there has been no action to collect the fine so Premier Inn appear to have been as good as there word and have sorthed it out for us - well done. SO if you do have a car make sure you pay for the parking!

We are sure we will use the hotel again.

Room Tip: Rooms overlooking the car park are quieter
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UkAlan_T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (147)
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English first
Leeds, England, United Kingdom
Level 5 Contributor
60 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed November 6, 2012

Arrived around 7pm and check in was prompt. Found I had to go back outside to purchase a parking ticket from the machine and place this on my car dashboard that was parked at the 'other end of the large car park' - that was slightly annoying. Room was spacious and the food in the bar area of a good standard. Service in this area to say it was very busy was excellent.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nonnie2807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed November 5, 2012

Have stayed here a few times and always had a pleasant stay. The only thing that we were slightly let down by was that they no longer serve lunch.
There is a service station next door which we got sandwiches from and the receptionist in the hotel did allow us to eat them in the bar area so we thought it only fair to order a round of drinks!
They have also changed the way you pay for the car park, it's now pay as you park but the machine only accepts cards, no cash.
Would stay again.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dollymixture1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norfolk uk
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 5, 2012

do not eat there the food bad staff not good food not cooked the dish were taken before finshed food cold glass broken not picked up staff rude when asked some thing it was a shame as the room are brill but you have to pay car park on top

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clare736
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn London Heathrow Airport (M4/J4) Hotel, responded to this review, November 8, 2012
Thank you for your review.

At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants.

We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Customer Services and the Management Team at this hotel.

We hope to welcome you back to Premier Inn in the future.

Naina
Social Media Team,

Whitbread Hotels & Restaurants.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 5, 2012

Good first impression with welcoming reception staff and clean, comfortable room with excellent shower.

The breakfast buffet offers good value with a big selection of hot and cold food. The restaurant staff are cheerful and efficient - all the tables were cleared promptly and the buffet restocked frequently.

The car park is well lit at night and it's an easy drive to the airport if you're not using the shuttle.

Overall this is a good airport hotel with friendly, helpful staff.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PinkTigger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 5 Contributor
86 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 3, 2012

The thing I like about Premier Inn is that you get exactly what you expect. Good value, clean rooms and very comfortable beds. This Premier Inn has a big car park which not all do, so that is a real bonus. My only issue was I felt the reception staff should have recommended to book for dinner. I was quoted a 90 minute wait when I arrived to eat in the evening. The restaurant is quite small for the size of hotel and was busy throughout the night.

There was a good breakfast selection and the coffee machine dispensed a quality americano.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vrysoulles, Cyprus
Level 5 Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 2, 2012

we could see this Hotel from the motorway but couldnt actually find the road to get to it due to bad signage and a new junction!! hotel was ok for what ur paying Breakfast is good for the price and the fact that kids eat for free! our room was small but it did have 2 extra beds and a cot in! they never gave us enough towels to shower or bath us all! :-)

TO park the car its an Extra 7£ for 24hrs but we only used it for 12 hours! but it did what we need after a long drive from North germany and a fresh start to visit family! wouldnt go back but was good for the price!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsJackieDaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn London Heathrow Airport (M4/J4) Hotel

Property: Premier Inn London Heathrow Airport (M4/J4) Hotel
Address: Shepiston Lane, Hayes UB3 1RW, England
Location: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Hayes
#1 Family Hotel in Hayes
#1 Romantic Hotel in Hayes
#1 Best Value Hotel in Hayes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn London Heathrow Airport (M4/J4) Hotel 3*
Number of rooms: 134
Official Description (provided by the hotel):
Make a night of it at this conveniently-located pitstop right beside Heathrow and just off the M4 ... more   less 
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Also Known As:
Premier Inn Heathrow Airport (m4/j4) Hotel Hayes
Premier Inn Hayes
Premier Inn London Heathrow Airport (M4/J4) Hotel Hayes, UK - Greater London

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