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“Good Short Stopover”

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Sheraton Skyline Hotel London Heathrow
Ranked #3 of 13 Hotels in Hayes
Washington DC, District of Columbia
Level Contributor
151 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Good Short Stopover”
Reviewed September 11, 2013

Good enough place to stay for early flights, it is clean and comfortable. Check in staff was courteous and efficient but hurried. Hotel is short on amenities and services but does have a shuttle to airport for a fee. That shuttle was jam packed with bags and standing people but was pretty much on time by their schedule. There is very little food and beverage service before the dinner hour other than room service and no other restaurants nearby. The meal in their poolside restaurant was good but wait staff seemed to be getting through their first night on the job. Overall I would recommend it and I might return.

  • Stayed August 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Nabobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, September 18, 2013
Dear Nabobs

Thank you for taking the time to post your review.

I would just like to clarify that the Airport and land in the surrounding area belongs to the British Airport Authority who controls all services with in this area. One of these services is the Hoppa Bus Service that runs from the airport to all of the hotels in the area. We are not allowed to run our own pick up or drop off service which we would ideally like to do.

With regards to your comments regarding your dinning experience and our offerings, i can assure you that your feedback is very valuable to us and we will be addressing this with the team.

Regards
Hani Salih
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,655 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (477)
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Wales
Level Contributor
82 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed September 10, 2013

I stayed at this hotel earlier this month the night before my flight out of Heathrow Terminal 3. The hotel was easy to find using a sat nav and there was a large car park. Check in was efficient and pleasant however the long corridors meant it was quite a walk to the room.
The room was very nice with two double sleigh beds, a large desk/vanity, a small wardrobe and well equipped bathroom. There was a glass door which opened to a another window behind. This window did not open so it did not allow air flow into the room. There wasn't really a lot of need for the door to open. The room was above the indoor swimming pool but the glass roof meant there was still light in the room in the morning.
The TV was very annoying to use and most channels were out of synch. The A/C was very easy to use and nice to have since the window did not open.
The bathroom was spacious and well equipped with shower gel, shampoo, conditioner etc. and also had a magnifying mirror.
The beds were comfortable and the noise from the nearby airport was very minimal and I could hardly hear any planes.
There were a couple of places to eat including a sports bar which was very dark. The main course was nice (I had fresh fish in batter & chips which was nice and my mother had lasagne which was not rich and a bit dry), however the dessert was very poor. I ordered a cheesecake which did not taste like cheese cake at all. The biscuit base was soggy and tasted like cake batter and the cheesecake filling had a strange taste. My mother ordered crumble which had been baked upside down so the crumble was not crumbly, it was soft and stodgy. The meal was expensive, the service was okay but when we complained about our desserts we were just brushed off and given the bill.
We had starbucks for breakfast which was good as it was quick.
Check out was fast and easy.
We used to Hoppa bus service to get to the airport in the morning which was prompt and took no time at all to get to the airport. We were given a bus timetable the night before so we were aware of when to leave.
The hotel was great and the sports bar was okay, I would just advise against getting a dessert.

  • Stayed September 2013, traveled with family
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    • Location
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    • Cleanliness
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Helpful?
1 Thank rockandrose21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, September 18, 2013
Dear rockandrose21

Thank you for your review and feedback.
We are delighted that you enjoyed your stay overall however we clearly have some learning points regarding your dining experience.

Please feel free to contact me directly with your reservation details so I can investigate and address your comments with the team on duty.

Regards
Hani Salih
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec, Quebec, Canada
2 reviews
Reviewed September 10, 2013

The staff here are extremely helpful. The club lounge is excellent. The food is great and we have found the right place to be. It is very well located and easy access to a short hop to central London. Very close to the Heathrow airport but no noise problems, and very comfortable rooms.

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, September 18, 2013
Dear Richard D

Thank you for giving us the pleasure of reading such comments.

We look forward to welcoming you back in the near future.

Regards
Hani Salih
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 10, 2013

Me,my wife and our daughter we stayed at the Sheraton Skyline for 3 days. We couldn't have been happier with our experience at this hotel. Check in was fab very quick and easy will efficient, professional and friendly staff. There is a Starbucks in the lobby which is great if you want to get a quick coffee and a pastry in the morning rather than sitting down to a full english.
All in all, a great hotel that I can't recommend highly enough.

  • Stayed August 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank KATIE B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, September 18, 2013
Dear KATIE B

Thank you for your wonderful review and we look forward to welcoming you back soon.

Regards
Hani Salih
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 8, 2013

An excellent hotel with an amazing swimming pool. If you want just to get away and chill try a club room which gives you access to the club lounge where you can surf the net, read the latest papers or just relax with a drink.

Room Tip: Club rooms are best
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  • Stayed July 2013, traveled with family
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Helpful?
1 Thank Clive H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, September 18, 2013
Dear Clive H

We are delighted that you enjoyed our club facilities.

Look forward to welcome you back soon.

Regards
Hani Salih
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 8, 2013

After an overnight flight from Washington D.C and a severe lack of shut eye, we DESPERATELY needed a hot shower and a few hours of sleep. We arrived at the hotel 7 hours before reg check in, yes 7 hours! We were told at check in that we should check back, off went to breakfast grumpy, tired and hungry. Moments later the MOD met us at our table and told us our room was ready!INCREDIBLE service!
Hits- combined points and cash to pay, close to LHR, easy on and off to the Tube. Rooms are okay for airport hotel, a bit dated but clean.
Misses-service at breakfast was very poor, lunch at sports grill lacking, terrible Bloody Mary's.
In summary- this is now our goto hotel at LHR, management is on the ball and front desk staff is friendly. A good experience!

Room Tip: Room1095 no view but very quiet and removed from traffic
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  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Rs91568
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, September 18, 2013
Dear Rs91568

Thank you for your comments and valuable feedback on your experience.

I can assure you that your comments will be discussed and addressed with the entire team.

Regards
Hani Salih
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
devon
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 8, 2013

From the moment of arrival we were made very welcome checked in friendly staff with attention to detail attitude & great meal in the bar - will try restaurant next time . Bed was most comfortable ever. Clean Hotel beautiful rooms. We only stopped one night would have liked to stay longer. We took our car to car park for ten nights no problems easy to get too and very quick bus service on return to collect . Superb service great value package.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sabreDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, September 18, 2013
Dear sabreDevon

Thank you for your wonderful comments and top scores, which are a pleasure to read and share with the rest of the team.

Regards
Hani Salih
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Skyline Hotel London Heathrow

Property: Sheraton Skyline Hotel London Heathrow
Address: (A 4 Bath Road | London Heathrow Airport, Hayes UB3 5BP, England
Phone Number:
Location: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Hayes
#2 Luxury Hotel in Hayes
#4 Business Hotel in Hayes
#4 Family Hotel in Hayes
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Skyline Hotel London Heathrow 4*
Number of rooms: 350
Official Description (provided by the hotel):
Offering some of the largest and most comfortable rooms in the area, a variety of dining experiences and outstanding meeting facilities, Sheraton Skyline is the ideal choice when staying near Heathrow whether traveling on business or pleasure. Conveniently located beside the airport, it offers easy access to all terminals and benefits from quick connections to Central London, making it the perfect gateway to the heart of the city. ... more   less 
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Also Known As:
Sheraton Skyline Hotel London Heathrow Hayes, UK - Greater London
Sheraton Hayes
Hayes Sheraton

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