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“Good service - Comfortable Stay”

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London Heathrow Marriott Hotel
Ranked #5 of 13 Hotels in Hayes
GreenLeadersPlatinum level
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good service - Comfortable Stay”
Reviewed January 11, 2014 via mobile

I have stayed at this hotel 6 times in past year and have always found the staff to be friendly and the rooms nice. They offer access to the executive lounge for a price - which is also quite nice. Overall I would recommend this hotel. It has everything you need.

Stayed January 2014, traveled on business
Helpful?
1 Thank Comm007guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farrah A, Guest Relations Manager at London Heathrow Marriott Hotel, responded to this review, January 30, 2014
Thank you for taking the time to write such a pleasing review of our hotel. I am glad we are able to serve your needs, and look forward to welcoming you back to stay with us in future!

Kindest regards,

Farrah Azam

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,569 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (259)
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Hyderabad, India
Level Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed January 6, 2014

I have stayed several times at this London Heathrow hotel and find it to be very comfortable, well connected and a good hotel over all. During my several trips to London either in transit or otherwise, we have chosen this hotel over other Airport hotels and so far we have been quite happy.

Rooms are of fairly decent size, even after two queen beds there is enough room to stretch out. The bathroom is a bit small and quite tight if I may say so. Amenities are standard and nothing very special. The restaurant is the highlight of this hotel. The breakfast spread is vast and excellent choice of food, very good taste and served with lots of care. Otherwise also the restaurant menu for dinner and lunch is very well designed and we hardly had anything outside,

The Hotel has good connectivity with Airport shuttles and connects to train stations, bus stations and other major landmarks. A square box design of the exterior, this Hotel is definitely a good pick for any one looking for a stay around London Heathrow.

Room Tip: Any room is good enough.....
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  • Stayed June 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank SoumenChowdhury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farrah A, Guest Relations Manager at London Heathrow Marriott Hotel, responded to this review, January 30, 2014
Thank you for your wonderful review of our hotel! It was lovely to read by all of our team.

I am delighted to hear we are your choice when staying in Heathrow, and look forward to welcoming you back to stay with us in the near future.

Kindest regards,

Farrah Azam

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 6, 2014

Relatively easy to get to by bus (15 minutes) from Terminal 1 and 3, nice rooms and bathrooms. The executive lounge offers decent food and drinks between 5.30 and 7.30 p.m and still cheese and dessert up to 9.30 p.m., breakfast is very good too. Staff was very friendly, check in process efficient.

Room Tip: Ask for room to the courtyard, very quiet compared to some other rooms as runway is close.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farrah A, Guest Relations Manager at London Heathrow Marriott Hotel, responded to this review, January 30, 2014
Thank you for your lovely review of our hotel - I am delighted to hear you enjoyed your stay!

I hope we can welcome you back in the near future.

Kindest regards,

Farrah Azam

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cochrane, Canada
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 3, 2014

We only stayed for one night between flights. The hotel can easily be reached with the Hoppa bus from the airport. It is an older hotel but very nice. The room we had was spacious and nice, the bed very comfortable and all was nice and clean. Only the carpet might need some shampooing. We were worried a bit about it being so close to the airport but we didn't hear any planes in our room. The hotel had a great, clean pool as well with change rooms and towels are provided there, too. Also loved the noon check out which gave us enough time to relax before our flight.
We were extremely disappointed by the restaurant. Only the American Grille was open when we were there. Dinner was overpriced and not good at all. We didn't eat much and the waitress didn't seem to care when we told her. We would have been better off to just go the McDonalds down the street. Breakfast was served there as well and was just as bad. Definitely not worth the 15 pounds they charge.
They do charge a ridiculous 15 pounds a day for internet in the room. But they do provide free internet in the lobby which we then used.
So: Great hotel for an overnight stay. But avoid the restaurant.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NikkyD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farrah A, Guest Relations Manager at London Heathrow Marriott Hotel, responded to this review, January 5, 2014
Thank you for taking the time to review our hotel.

It is wonderful to hear you enjoyed our facilities such as the leisure club and clean, spacious rooms.

I would be grateful if you could contact me directly regarding your meal in our restaurant on farrah.azam@marriotthotels.com, in order to provide us with further information regarding your experience.

I look forward to hearing from you.

Kind regards,

Farrah Azam

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
86 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed January 2, 2014

I was going to give this hotel a three star rating. However, the extra level of service provided by the front desk staff was exceptional. Nothing was a problem for them; when I made a couple of enquiries their response really did go that extra mile and demonstrated that they really understand the customer's needs. In fact, the staff in all parts of the hotel were really friendly and helpful. The rooms, whilst clean and comfortable, are pretty standard by Marriott standards (even with the Platinum Elite upgrade). That said, the bed is comfortable and though there is no walk-in shower the one in the bath functions pretty well. What I really liked about this property was the breakfast - they even do veggie sausages and have an excellent choice for non-meat eaters, in general. The gym is functional; though the pool is a bit small and not particularly well designed for people who want a proper fitness swim as opposed to a simple dip. Overall, this is a great spot for anyone needing an overnight in Heathrow.

  • Stayed January 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank MattB6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farrah A, Guest Relations Manager at London Heathrow Marriott Hotel, responded to this review, January 5, 2014
Dear Sir,

Thank you for your lovely review of our hotel - it is brilliant to hear the quality of service and care from our staff is what stood out for you during your stay!

Our team will be delighted with this feedback and I look forward to sharing it with them.

I hope we can welcome you back to our hotel in the future.

Kind regards,

Farrah Azam

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sussex, Wisconsin
Level Contributor
171 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed January 2, 2014

We stayed here 10 years ago and the hotel didn't seem to have changed very much! The rooms and decor are rather tired (no flat screen tv's) and need refurbishing. BUT…they were very clean and comfortable and the reception staff all very helpful. A very short transfer to the airport which is a bonus during rush hour. The bar is dark and cavernous with not much atmosphere, and drinks expensive. Very busy, but checkout efficient.

  • Stayed November 2013, traveled as a couple
    • Value
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Helpful?
Thank Rosemary03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farrah A, Guest Relations Manager at London Heathrow Marriott Hotel, responded to this review, January 5, 2014
Thank you for taking the time to provide a review for our hotel.

I am pleased to hear you were ablt to join us once again after 10 years, and enjoyed your stay. It is lovely to hear you experienced the exceptional service of our staff, even during peak periods.

I am sure you will be delighted to hear a refurbishment of our hotel is planned for 2014.

We look forward to welcoming you back once again soon!

Kind regards,

Farrah Azam

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 28, 2013

Stayed at Marriott Hotel with family and friends on Christmas Eve. It wasn't that busy so we really enjoyed the night. The staff are very friendly and helpful. What we love in this hotel are the comfy beds and pillows, reason that we keep coming back. We dined at Allie's American Grille and had steak which was good. Our rooms overlook the hotel lobby which was awesome! We never had any problem and looking forward to coming back.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank floserrano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farrah A, Guest Relations Manager at London Heathrow Marriott Hotel, responded to this review, January 5, 2014
Thank you kindly for your lovely review of our hotel! I am delighted to know you were able to enjoy our hotel over the christmas period. Our Marriott bedding is famous among guests and certainly a firm favourite; our kitchen and restaurant team will be pleased to hear you enjoyed your meal in Allie's.

We look forward to welcoming you back to our hotel in the future!

Kind regards,

Farrah Azam

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about London Heathrow Marriott Hotel

Property: London Heathrow Marriott Hotel
Address: Bath Road | Heathrow Airport, Hayes UB3 5AN, England (Formerly London Heathrow Marriott)
Phone Number:
Location: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Hayes
#2 Business Hotel in Hayes
#4 Romantic Hotel in Hayes
#4 Luxury Hotel in Hayes
#5 Family Hotel in Hayes
Price Range (Based on Average Rates): $$
Hotel Class:4 star — London Heathrow Marriott Hotel 4*
Number of rooms: 393
Official Description (provided by the hotel):
Located less than a mile from the airport, the London Heathrow Marriott Hotel offers a relaxing retreat for both business and leisure travelers. Unwind in our beautifully furnished guest rooms or plan your next meeting in any of our versatile event spaces. Our convenient location places us just minutes from the heart of the city and some of London's most famous attractions. ... more   less 
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Also Known As:
Marriott London Heathrow Hotel Hayes
London Heathrow Marriott Hotel Hayes, UK - Greater London
Marriott Hotel London Heathrow
Marriott Hayes
Hayes Marriott

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