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Ibis London Heathrow Airport
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Reviews (4,739)
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All reviewsthe busheathrow airportharlington cornerrooms are smallfree busesan early flightnext morningan overnight stayone night staybed was comfortablebath roadbar and restaurantshort staybetween flightsgood nights sleepnight's sleeprunway
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Reviewed July 11, 2014 via mobile

We arrived for a weekend away in London and was very impressed with the reception area , light spacious and modern, parking was expensive and should have been included. The room.was nothing special and was also clean, the downfall was the breakfast on the Sunday , the sausages were undercooked and the staff were very rude and ignorant. There was a German lady who had to basically chase the staff around to get served, the staff hid in the kitchen and then ignored her on the way out.

Stayed: July 2014, traveled as a couple
1  Thank simon9792
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this reviewResponded July 25, 2014

Thank you for taking the time to review the hotel. I am sorry that you were dissapointed with your experience at breakfast and I will review your feedback with our Food & Beverage team. I am glad that the rest of your stay was more satisfactory, and I hope that you would visit us again in the future.

Kind Regards,

Richard Lee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2014

Ibis Heathrow is not an expensive hotel and I was expecting the typical ugly aspects of other bargain hotels. Not so: the hotel is simple, but the fresh renovation left him a touch of style that I really appreciated, topping the cleanliness and friendly team.

  • Stayed: July 2014, traveled on business
    • Location
    • Rooms
    • Service
Thank zink52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this reviewResponded July 25, 2014

Thank you for reviewing the hotel. I am pleased that you liked the design, and found the hotel good value for money. I hope that you will stay with us again next time you are in the Heathrow area.

Kind Regards,

Richard Lee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2014

I did not care for this hotel because if you are sharing a room with someone, the beds are so very close together and the rooms are very small and cramped. I felt that for the money paid that the rooms could have been closer.
The hotel was clean and the food was good, I just felt very cramped.

  • Stayed: August 2013, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank CGJG-33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this reviewResponded July 25, 2014

Thank you for your comments, but I am sorry that the size of the bedroom did not meet your expectations, and we have noted your comments. I am glad that the rest of your stay, and the meal in our restaurant was more satisfactory.

Kind Regards,

Richard Lee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2014

  • Stayed: July 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this reviewResponded July 25, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 10, 2014

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this reviewResponded July 25, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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