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“Poor breakfast and breakfast staff”

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Ibis London Heathrow Airport
Ranked #6 of 15 Hotels in Hayes
GreenLeadersBronze level
Reviewed July 11, 2014 via mobile

We arrived for a weekend away in London and was very impressed with the reception area , light spacious and modern, parking was expensive and should have been included. The room.was nothing special and was also clean, the downfall was the breakfast on the Sunday , the sausages were undercooked and the staff were very rude and ignorant. There was a German lady who had to basically chase the staff around to get served, the staff hid in the kitchen and then ignored her on the way out.

Stayed: July 2014, traveled as a couple
1  Thank simon9792
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this reviewResponded July 25, 2014

Thank you for taking the time to review the hotel. I am sorry that you were dissapointed with your experience at breakfast and I will review your feedback with our Food & Beverage team. I am glad that the rest of your stay was more satisfactory, and I hope that you would visit us again in the future.

Kind Regards,

Richard Lee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed July 11, 2014

Ibis Heathrow is not an expensive hotel and I was expecting the typical ugly aspects of other bargain hotels. Not so: the hotel is simple, but the fresh renovation left him a touch of style that I really appreciated, topping the cleanliness and friendly team.

  • Stayed: July 2014, traveled on business
    • Location
    • Rooms
    • Service
Thank zink52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this reviewResponded July 25, 2014

Thank you for reviewing the hotel. I am pleased that you liked the design, and found the hotel good value for money. I hope that you will stay with us again next time you are in the Heathrow area.

Kind Regards,

Richard Lee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2014

I did not care for this hotel because if you are sharing a room with someone, the beds are so very close together and the rooms are very small and cramped. I felt that for the money paid that the rooms could have been closer.
The hotel was clean and the food was good, I just felt very cramped.

  • Stayed: August 2013, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank CGJG-33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this reviewResponded July 25, 2014

Thank you for your comments, but I am sorry that the size of the bedroom did not meet your expectations, and we have noted your comments. I am glad that the rest of your stay, and the meal in our restaurant was more satisfactory.

Kind Regards,

Richard Lee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2014

  • Stayed: July 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Keith M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this reviewResponded July 25, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 10, 2014

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank mbaum10
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this reviewResponded July 25, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 9, 2014

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank foncaussade
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this reviewResponded July 25, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed July 7, 2014

The hotel is clean and comfortable, silent, and the cost is fair if booked in advance. Check-in and check-out were super fast and easy. The hotel offers food service until midnight and breakfast (not included). Heathrow airport is close and many buses can take you there with no cost. It is far from the city, but I would recommend it if you need to be close to the airport.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
2  Thank Fabíola Bono F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this reviewResponded July 8, 2014

Thank you for sharing your comments on your recent visit to Ibis Heathrow. I am pleased that you enjoyed your stay, and I hope we will see you again soon.

Kind Regards,

Richard Lee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis London Heathrow Airport

Address: 112 Bath Road, Hayes UB3 5AL, England
Phone Number:
Location: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Hayes
Price Range: $53 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis London Heathrow Airport 3*
Number of rooms: 356
Official Description (provided by the hotel):
Ibis Hotel Heathrow is 1.2 Miles from terminals 1,2,3 & 4, and 4 miles from Terminal 5. The Hoppa bus goes every 20 minutes to & from the airport costing £5; take H6 from T1/2/3 or H56 from T4/5. There are also free local buses from Heathrow Central to Harlington Corner which is 2 min walk to hotel (buses 105/111/140). Central London is 15 minutes by train on Heathrow Express or 45min by tube on the Piccadilly line. Guests driving must register car at reception as we operate a ticketless carpark using ANPR cameras and parking costs £12 per day. Please use UB35AN for Satnav Ibis Hotel Heathrow offers 356 comfortable ensuite rooms, with Free Wifi, air-cooling, tea & coffee facilities and Freeview TV channels. Foggs Kitchen & Bar is located on the ground floor and is open 24 hours per day. Our breakfast buffer is served from 06:30-10:00 everyday, with a light continental breakfast served from 04:00 to 06:30 for early risers, or 10:00-12:00 for late risers. The bar menu is served midday to midnight with a range of international dishes, and the main restaurant is open 17:30 to 22:15 for dinner service. We also serve soft drinks and hot bar meals 24/7 - perfect if you are arriving from a late flight. ... more   less 
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Also Known As:
Ibis London Heathrow Airport Hotel Hayes
Ibis Hotel Hayes
Accor London Heathrow Airport
Ibis London Heathrow Airport Hayes, UK - Greater London

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