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“Best of the 'budgets'?”

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Ibis London Heathrow Airport
Ranked #6 of 14 Hotels in Hayes
GreenLeadersBronze level
Reviewed February 15, 2014

I have stayed many times at this particular Ibis & what you get is always comfortingly predictable. A clean, functional room, comfortable bed, we always opt for a twin & push the beds together, utilitarian bathroom. I would like an additional hand towel & individual toiletries, but these are minor niggles. Sound proofing is adequate.
Breakfast is substantial & our evening meal was tasty.
Staff are invariably friendly & efficient. There is on site car parking, but at £12 a day it is expensive.
Regular shuttle bus service operates between the hotel & the airport.
Why the best of the budgets'? It is regularly much cheaper than it's major competitors & if you are able to book well in advance, has truly amazing deals: perfect for an overnight airport stay.

  • Stayed: January 2014, traveled as a couple
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Thank Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this reviewResponded February 21, 2014

Thank you for reviewing our hotel, and I was delighted to read that you consider Ibis Heathrow to be the best of the budget hotels at Heathrow.
My team and I will look forward to welcoming you back again soon for your next visit.

Kind Regards,

Richard Lee
General Manager

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1,966 - 1,972 of 4,557 reviews

Reviewed February 14, 2014

Stayed one night on our return from holidays. The hotel does the job, nice and friendly hotel, very convenient to the airport. Check in staff were good which made checking in easy and quick. Will use again when flying from Heathrow in the future.

  • Stayed: February 2014, traveled with family
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Thank dsion_cardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this reviewResponded February 15, 2014

Thank you for posting your review, I am pleased that you had a good stay at Ibis Heathrow and we look forward to welcoming you back on your next trip.

Kind Regards,

Richard Lee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2014

A good night while travelling through Heathrow. The hotel is not particularly special but provided an ideal rest mid journey. The room was clean and quiet. The shuttle bus from all terminales was the best way to get to and from the hotel.

  • Stayed: February 2014, traveled solo
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Thank george-avery555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this reviewResponded February 15, 2014

Thank you for sharing your feedback, I am pleased that you had a good stay with us.

Kind Regards,

Richard Lee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2014

We needed a crash hotel as we had an early flight from heathrow so we booked the ibis....

Whilst the staff where pleasant and from the outside the ibis looks quite pleasant that's about the limit of the positives for this hotel.

After checking in, which to be fair was pain free we made our way to our rooms. The rooms are tiny, and the beds probably the smallest I have slept on since a kid I really expected to wake up on the floor!

After dumping our bags and after several hours of travel a beer and more importantly food was needed. Sadly we got to the "restaurant" 5 minutes after it closed so where left we the only other option, bar snacks.

Providing you didn't want anything hot it was ok. I asked for a ham and cheese toasty but was told they couldn't grill it, a side order of chips was a no go either. My "toasty" eventually arrived being tired and hungry I ate it but gourmet it wasn't.

This hotel really is really a "you pay for what you get"

  • Stayed: February 2014, traveled with friends
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1  Thank zipzaprap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this reviewResponded February 15, 2014

Thank you for your comments, however I am sorry that the hotel and room size did not meet your expectations.

Regarding the choice of meals, our restaurant is open daily from 17:30 to 22:15, and outside of these hours we offer a 24/7 snack menu - unfortunatley the snack menu does not include 'Toasties' or chips as we turn our grills & fryers off after the restauant has closed; the snack menu does offer a range of meals such as soups, sandwhiches, pizza, pasta, curries and desserts, however I am sorry if this choice was not sufficent or did not include the meals you were looking for.

Kind Regards,

Richard Lee
General Manager

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Reviewed February 13, 2014

My regular pick for a quick trip to London for meetings - close to Heahtrow, free transit on some local buses, no hazzle hotel . . . This time they offered to give me a big single bed instead of twin - nice. And, if you need to be at an early flight f.ex. at Terminal 4 or 5, you can always buy a ticket for the Hoppa Bus.
The rooms are small, but f.ex. a small fridge would have added a lot to their service?

  • Stayed: February 2014, traveled on business
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Thank DrArnie3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this reviewResponded February 15, 2014

Thank you for sharing your comments, I am pleased that you enjoyed your stay and I appreciate you loyalty to the hotel.

For the benefit of other readers I would like to clarify that the Free Transit is a local bus service which is operated by Transport for London. The free busses run between Heathrow Central Station at T1/3 to Harlington Corner which is a two minute walk to the hotel (Bus numbers 105,111,140). Alternatively the Hoppa Bus runs door to door from all terminals for £4 each way.

Kind Regards,

Richard Lee
General Manager

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Reviewed February 12, 2014 via mobile

A fine night while travelling through Heathrow. The hotel is not particularly special but provided an ideal rest mid journey. The room was clean and quiet. The shuttle bus from terminal 5 via 4 was the best way to get to and from. Run by National Express.

Stayed: February 2014, traveled as a couple
Thank StornowayKeith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this reviewResponded February 15, 2014

Thank you for your feedback, I am pleased you enjoyed your stay and found the hotel good value for money.

Kind Regards,

Richard Lee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2014

soon as i saw the garish exterior of the place i knew i had made a mistake.The reception staff was vere pleasant but the public areas and dining area /bar was cold and not welcoming.The room and bathroom was very basic have seen better in a young peoples hostel.One look at the menu made me decide to go out to another hotel for dinner.Had a decent nights sleep but had to use my ear plugs as could hear the planes taking off and landing.Next morning on booking out i was glad i had not taken them up on the breakfast offer as it looked bedlam everyone fighting to find a table ,although it was a good price i shall not be using this hostel again

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  • Stayed: February 2014, traveled on business
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2  Thank bonabilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisHeathrowGM, General Manager at Ibis London Heathrow Airport, responded to this reviewResponded February 11, 2014

Thank you for your feedback, however I am sorry that the hotel did not meet your expectations.

Kind Regards,

Richard Lee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis London Heathrow Airport

Address: 112 Bath Road, Hayes UB3 5AL, England
Phone Number:
Location: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Hayes
Price Range: $46 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis London Heathrow Airport 3*
Number of rooms: 356
Official Description (provided by the hotel):
Ibis Hotel Heathrow is 1.2 Miles from terminals 1,2,3 & 4, and 4 miles from Terminal 5. The Hoppa bus goes every 20 minutes to & from the airport costing £5; take H6 from T1/2/3 or H56 from T4/5. There are also free local buses from Heathrow Central to Harlington Corner which is 2 min walk to hotel (buses 105/111/140). Central London is 15 minutes by train on Heathrow Express or 45min by tube on the Piccadilly line. Guests driving must register car at reception as we operate a ticketless carpark using ANPR cameras and parking costs £12 per day. Please use UB35AN for Satnav Ibis Hotel Heathrow offers 356 comfortable ensuite rooms, with Free Wifi, air-cooling, tea & coffee facilities and Freeview TV channels. Foggs Kitchen & Bar is located on the ground floor and is open 24 hours per day. Our breakfast buffer is served from 06:30-10:00 everyday, with a light continental breakfast served from 04:00 to 06:30 for early risers, or 10:00-12:00 for late risers. The bar menu is served midday to midnight with a range of international dishes, and the main restaurant is open 17:30 to 22:15 for dinner service. We also serve soft drinks and hot bar meals 24/7 - perfect if you are arriving from a late flight. ... more   less 
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Also Known As:
Ibis London Heathrow Airport Hotel Hayes
Ibis Hotel Hayes
Accor London Heathrow Airport
Ibis London Heathrow Airport Hayes, UK - Greater London

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