I left behind a couple of items in my room accidentally but rang up two days after and was relieved to hear they were in lost property.
I emailed housekeeping with my CREDIT CARD details and was promised the items would be posted immediately.
Needless to say that was now 5 days ago and I have heard nothing. I have emailed them again twice now about where my items are and have had no reply. I rang up last night and spoke to a member of staff who informed me he would get the person dealing with my lost property to contact me today. They have not (and I believe their shift has now finished)
Utterly poor customer services.
- Official Description (provided by the hotel):
- Award-winning hotel 15 mins by free public transport from Heathrow. Stylish, comfortable rooms feature international plug sockets & free high-speed WiFi on unlimited devices. Steak & Lobster serves mouth-watering steaks, lobster, salads & toasted brioche rolls, while Annayu blends classic & contemporary Indian cuisine. Bijou Lounge Bar is perfect for light bites, coffee & cocktails, & Pegasus Spa is a tranquil haven to relax. Has a 400 space car park & 37 function rooms hosting 2-1,000 people ... more less
- Reservation Options:
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- Also Known As:
- Radisson Hotel Hayes
- Radisson Hayes
- Hayes Radisson
- Radisson Blu Edwardian Heathrow Hotel Hayes, UK - Greater London