I recently stayed at the Blu Edwardian Heathrow while traveling through London on business. It was very busy at the time as there was a convention on but the check in process was efficient and I was quickly able to get to my room. I had pre-booked and paid my room on-line with a good rate and was told upon check in that my room type was not available due to the hotel being quite full. The front desk staff was very pleasant and said he just wanted to inform me so that when I got to my room I would see that it was different than what I reserved. Since I had booked, confirmed and prepaid on line I then asked if I would be compensated for the difference in room types. He informed me that due to the online prepayment he could not credit me anything on the room. I was about to recite the Seinfeld show line of "you're good at taking the reservation but not good at holding the reservation, which is the most important part of the reservation", when he said he would add breakfast to my room at no extra cost. The breakfast option is very expensive at the hotel and I had planned to just find something at the airport or walk nearby but I was extremely glad I had this option the next morning. The breakfast was excellent and the options were endless - I was very pleased. This, I felt was a good compromise on their part.
The room itself was well laid out and updated, with free wifi and good lighting. The bathroom although a tad small (but it is London after all), was well appointed and the heated towel rack was a nice bonus in the morning. The hotel is very close to Heathrow and I took a taxi from the airport the night before as it was very late when I arrived (taxi is fairly pricey for the short trip - 25 GBP- cash only) but I took the Hoppa back in the morning and its very easy to get, quick and only 4.50 GBP. Ask the concierge - he can get you the details - its very simple as you can pay at the from desk for 4 GBP or on board the bus for 4.50. All in all, I would highly recommend this hotel for travelers through London, as the service was excellent, the location is convenient to Heathrow and the rooms are updated and well appointed. I would not recommend it for people who are visiting London for an extended stay as it is far from the city center.
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- Also Known As:
- Radisson Hotel Hayes
- Radisson Hayes
- Hayes Radisson
- Radisson Blu Edwardian Heathrow Hotel Hayes, UK - Greater London