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“Helpful staff” 5 of 5 bubbles
Review of Radisson Blu Edwardian Heathrow Hotel

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Radisson Blu Edwardian Heathrow Hotel
Ranked #4 of 12 Hotels in Hayes
London
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Helpful staff”
5 of 5 bubbles Reviewed December 22, 2013

I stayed here for one night as our company was holding our Christmas party here. First thing is the hotel car park is difficult to navigate especially in the dark as it is not very clearly marked. It took a while to find an empty space, however once inside i was mighty impressed. The hotel is clean bright and nicely decorated. The staff at reception were really helpful, they made me feel like I was the only guest staying. Booked an business class room which was up on the fourth floor. The room was very spacious, king size bed, desk, bathroom with shower over bath plus all the usual emenities including a mini bar. A word of warning about the mini bar, there are touch sensors on the shelves and when you pick up an item it is charged to your bill. Had a bit of an embarassing moment the next morning when I had to explain I had not used the adult pleasure kit in the fridge I was merely reading the contents, no honestly!
The Christmas party was a great success and we were all looked afer very well. Would definately stay here again.

  • Stayed December 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LondonLuckyGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigRadBluEd, Manager at Radisson Blu Edwardian Heathrow Hotel, responded to this review, December 22, 2013
Dear LondonLuckyGuy ,

Thank you for the loely review, I'm glad you enjoyed your stay & Christmas party.

Regards

Craig Lawson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (584)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
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  • German first
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English first
Carlisle, United Kingdom
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed December 19, 2013

Room smaller than we expected for a Radisson but it was spotless and very comfortable and we did get a special offer on the price. The staff were exceptional and couldn't do enough for us. There were Christmas parties on that evening but we heard nothing. We had room service instead of venturing out to the restaurant and the food was delicious. Would definitely stay again.

  • Stayed December 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Winsid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigRadBluEd, Manager at Radisson Blu Edwardian Heathrow Hotel, responded to this review, December 19, 2013
Dear Winsid,

Thank you for the lovely review, I'm glad you had a nice stay, i hope you come back soon too.


Regards


Craig Lawson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed December 19, 2013

My husband and I stayed at the Radisson at Heathrow airport on a Saturday night before a flight early the next morning. On check in it was clear that they had Xmas parties in full swing. We asked reception to give us a room away from the noise as we wanted a good nights sleep (surely the bare minimum you expect after forking over nearly £100 for a hotel room??).

We were informed by the reception staff that there were 4 Xmas parties that evening, 2 on the ground floor and 2 on the 3rd floor (of a 4 floor building) so everywhere would be noisy until 1am when they finished! She was unapologetic and bordering on rude.

The first room they gave us was on level 4 and the bass came pounding through the floor. We then asked to move and the concierge gave us a room further away which was quieter but the last patron had clearly been smoking in there, so then he moved us again and finally gave us an upgrade to a bigger room which was in a quiet part of the hotel. This took the best part of an hour to sort out. Props must go to the concierge who was very helpful and happy to keep moving us until we were satisfied, but we only called him when we couldn't get through to anyone on reception as no one there was answering the phones!

The room was nice enough although the artwork wasn't particularly tasteful and may even have offended some partrons - black and white photos of topless women wearing tassles!

On the whole I doubt I would go back.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Nicola E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigRadBluEd, Manager at Radisson Blu Edwardian Heathrow Hotel, responded to this review, December 19, 2013
Dear Nicola E,

Thank you for the review, i have pm'd you to find out who checked you in & i'm pleased that you were upgraded in the end.

The Month of December is a busy time for most Hotels especially at weekends.

I'd like to get more information regarding the picture too.

I look foraward to hearing from you.

Regards

Craig Lawson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed December 17, 2013

I recently stayed here whilst on a business trip. The staff have a great can do attitude. The service and friendly attitude of the staff in the Trunk restaurant bar, was exceptional!

I didn't know at the time, but if you ask one of the breakfast staff in the Trunk restaurant for something, they will get it for you. such as poached eggs.

Room Tip: I was on the 4th floor facing the back of the hotel which was great
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Blox_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigRadBluEd, Manager at Radisson Blu Edwardian Heathrow Hotel, responded to this review, December 18, 2013
Dear Blox_2011,

Thank you for the lovely review, with regards to Breakfast, we do indeed do extras such as poached eggs & omelettes etc.

I hope you visit again soon when down from Chesterfield.

Regards

Craig Lawson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gaborone, Botswana
1 review
5 of 5 bubbles Reviewed December 17, 2013

i visited this hotel this september,the staff was very friendly starting from reception to the cleaning ladies.the rooms are beautiful and very clean..the bar is spectacular.it was my first time in London so they helped me with directions round town.the only problem i had was food,i ddint quite enjoy the meals.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank colleenndwana2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigRadBluEd, Manager at Radisson Blu Edwardian Heathrow Hotel, responded to this review, December 18, 2013
Dear colleenndwana2008,

Thank you for the kind review, i have pm'd you too.

Regards

Craig Lawson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingsburg, California
Level Contributor
4 reviews
5 of 5 bubbles Reviewed December 16, 2013

I was travelling through from Norwich home to the US and was booked to stay at this gem of a hotel. They have the most wonderful staff I have experienced in a hotel. Despite the fact the banquet rooms were all full with guests, the concierge had plenty of time to make my stay special. The rooms are clean and comfortable and the hotel was secure and welcoming.

I would recommend this as a great place to stay if you need to be near the airport.

I will be staying there on my next trip through.

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigRadBluEd, Manager at Radisson Blu Edwardian Heathrow Hotel, responded to this review, December 18, 2013
Dear Brian S,

Thank you for the great review, i look forward to seeing you again when over from California.

Regards

Craig Lawson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lowestoft
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed December 16, 2013

We stayed in the hotel for 1 night with 20 nights parking. I was very pleased with this hotel especially the smooth booking in and Trunks. would definitely book this hotel again as the staff are first class and very pleasant.

Room Tip: We stayed in a King size room on the fourth floor which was excellent
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LowestoftWendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigRadBluEd, Manager at Radisson Blu Edwardian Heathrow Hotel, responded to this review, December 18, 2013
Dear LowestoftWendy,

Thank you for the lovely review, i hope to see you again soon.

Regards

Craig Lawson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Edwardian Heathrow Hotel

Property: Radisson Blu Edwardian Heathrow Hotel
Address: 140 Bath Road, Hayes UB3 5AW, England
Phone Number:
Location: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Hayes
#3 Family Hotel in Hayes
#3 Business Hotel in Hayes
#3 Luxury Hotel in Hayes
Price Range (Based on Average Rates): $
Hotel Class:4 star — Radisson Blu Edwardian Heathrow Hotel 4*
Number of rooms: 459
Reservation Options:
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Also Known As:
Radisson Hotel Hayes
Radisson Hayes
Hayes Radisson
Radisson Blu Edwardian Heathrow Hotel Hayes, UK - Greater London

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