I have stayed at the Scarisbrick Hotel half a dozen times before, but I think this time is probably my last time. A couple of people in the bar summed it up in saying; that "it is not what it was".
Its an old hotel and prices on late booking sites are good value. The hotel still has bags of character and charm, but the staff are really letting the place down.
We arrived at four and found the car park full so had to park on yellow lines and nip in before check- in, to find out where we could park. We had to wait for the staff to finish their conversation before they told us we would have to park some 15 minutes walk away on the street or find a pay and display. We went to check in again and had to wait until they were ready to acknowledge us once more. They quickly took payment while carrying on talking which resulted them checking us in at room only rate instead of bed and breakfast. We got no information from the reception and not even a smile. We found out in the morning about the breakfast when we had to argue the toss with the dinning room who wanted me to go back to the room to get my booking confirmation, this after we had waited ten minutes in a queue outside the dinning room to get to the front.
I asked reception about an iron at reception and the girl said we will send one up to the room shortly. I knew she was keen to get back to her conversation and I commented to my partner, "forget the iron she wont remember in two minutes". -I was right no iron came. On checkout we found that the rooms have an iron in the wardrobe.
It irritated me that the hotel did not even accept the breakfast problems were down to their administrative incompetence and tried to blame the agent Booking.Com who we have used many times with out any issues. Breakfast was very average, but they ran out of eggs and toast and the water for coffee was cold probably because the hotel was busy and the breakfast room was understaffed.
The room was large, but the beds were rickety and the bed linen cheap and plain. The TV was old and the tea and coffee were budget quality. In the bathroom there were uncovered wires on the radiators and there were drill holes all over the walls and tiles which had been plugged with screws? The heating system was noisy and kept us awake all night. The lounge bar was good and the bar man cheerful, good humoured and professional. Maloney's was a good bar 10 years ago, but it no longer has any atmosphere and the staff seem unhappy in their work.
Its a fair price and the age of the place is not important customer service is always my main criteria and good manners are free. No excuses and some of the staff in my opinion need to go back to basics.
- Official Description (provided by the hotel):
- The Scarisbrick Hotel in Southport is ideally situated right in the heart of the town, on the main boulevard Lord Street, in the midst of Southport's busy nightlife. This traditional characteristic building is in a prime location to enjoy all that Southport has to offer, combining elegant and stylish decor with modern luxury. This hotel is perfect for business meetings, or for those simply looking for an enjoyable seaside stay. ... more less
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- Also Known As:
- Scarisbrick Southport
- Hotel Scarisbrick Southport
- Scarisbrick Hotel Southport England