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“Wouldn't recommend it” 1 of 5 bubbles
Review of The Richmond House Hotel

The Richmond House Hotel
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The Richmond House Hotel
Ranked #36 of 40 Southport B&B and Inns
Bristol, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Wouldn't recommend it”
1 of 5 bubbles Reviewed May 6, 2013

I understand that it's cheap but I still expect the basics. The bin hadn't been emptied from the previous customer, there's no soap, shower gel etc, two small towels, the toilet was too big for the bathroom, so you had to sit at an angle, you could hear the people next door urinating in their toilet (so we assumed they could hear us!), doors banged EVERY time they were used, the cook was off so, contrary to what was advertised, there was no cooked breakfast,also, contrary to advertisement, our room was certainly not 'deluxe' and the view was not of Southport's finest theaters but was instead of a back alleyway,but most serious of all was the shower had no slip mat so wen I got into the shower, I slipped, sustaining a serious cut to my left leg. I won't be using it again. S. Barton

  • Stayed May 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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80 reviews from our community

Traveler rating
    16
    27
    3
    5
    29
See reviews for
12
33
9
8
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed April 18, 2013

In the advertisement it states that there would be ample parking space - no reservation necessary and that there would be someone in attendance at all times. On arrival, because there was nowhere to park

On asking staff about parking, we were asked to stay at another hotel a short distance away. On being taken to The Aaron Hotel (which appeared to be in the process of being renovated) we were told that we could sleep there and return to Richmond House in the morning for breakfast.

We were introduced to a waiter and who said he had come from another hotel (a third establishment?) across the street. After turning on the heating in the hall, saying it would soon warm up, he showed us to our room which, although being smaller than we expected, appeared to be clean. He then left the hotel - not to be seen again.

The room was extremely cold and smelt very musty but we thought, if we had a warm drink, things might improve, only to find that the kettle did not work. We went out to buy hot drinks and carried on to the theatre (the reason for our stay) thinking the room would have warmed up by the time we got back and that there would be someone around to ask about another kettle.

On our return, the radiators in our room and just outside of our door were still freezing cold and we were distraught to realise, at our ages of 81 and 85, that there wasn't another soul in the establishment. It was too cold for us to get undressed so we laid on the bed fully clothed. We stuck it until about 6am. then decided to make for home. We called at Richmond House about 7am. but were too upset to stomach breakfast. We complained to the man there and said we were reluctant to pay for such appalling service. He said he would sort it but we never heard from him again.

You can imagine how upset we were on receiving our Mastercard statement yesterday to see that you had charged us.

This is a disgusting and even dangerous way to treat elderly people.

Room Tip: Try a different hotel and avoid The Aaron Hotel too.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Smellykat87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Manchester, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

We stayed here for one night back in March - if you want a cheap, no frills place to crash then you can't go far wrong with this.

It's centrally located with bars & restaurants in easy reach, the staff were friendly and one of the guys in the group who was up for breakfast said that was decent too. If you're bringing your missus for a weekend away then this probably isn't what you need, but if you're a group of guys on a golf trip then look no further!

  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ninja_Breadman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 2, 2013

Stayed for one night over the Easter Bank Holiday Weekend & found this B&B to be of top value. Very cheap and yet maintains the standards and cleanliness of the more pricier hotels and B&B's. Staff were very welcoming and friendly and went out their way to make you feel comfortable and nothing is too much trouble, breakfast in the morning was plentiful and service again as good as anything you'd expect. Would Recommend.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank WiganGRM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hetfordshire UK
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed March 20, 2013

Although very cheap, the 'hotel' resembled more of an hostel. TV didnt work, mattress tired and worn, light constantly on outside bedroom door, empty can left in bedroom by 'cleaners', milk stale for tea in the morning and also agree with the non existent 'parking'.
Just about bearable for one night only.

Even at 25 quid a night this does not meet basic hygiene standards.

  • Stayed December 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Dom1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed March 19, 2013

bed linen was dirty and stained, had not been changed. Had to sleep on top of bed covers. Shower broken and held up by a plastic tie. This hotel is used by local Authority as homeless shelter. Horrible damp smell through hotel. No parking and rough flats on either side of hotel.

Room Tip: Don't bother with any rooms
See more room tips
  • Stayed February 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank carol b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea
Level Contributor
162 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed March 17, 2013

do not expect the ritz .clean comfy rooms with great service and wonderful breakfast.a good base for exploring southport we stayed four nights and would have stayed more.the staff were very friendly and we spent ages talking rugby and football.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank davehawyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Richmond House Hotel

Property: The Richmond House Hotel
Address: 28 Bold Street, Southport PR9 0ED, England
Location: United Kingdom > England > Merseyside > Southport
Amenities:
Fitness Center with Gym / Workout Room
Hotel Style:
Ranked #36 of 40 B&Bs / Inns in Southport
Hotel Class:2 star — The Richmond House Hotel 2*
Number of rooms: 12
Also Known As:
The Richmond House Hotel Southport, England

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