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“Lovely venue for a special celebration”

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Britannia Prince of Wales - Southport
Ranked #17 of 23 Hotels in Southport
Reviewed October 14, 2013

I've been to a few celebrations at this hotel and enjoyed all of them, a 50th birthday with a jazz band playing, a charity ball with a singer, a charity auction and raffle of which I won a bottle of champagne and jewellery...the most recent being my friends daughter's wedding, that was something, lovely buffet, great drinks for toasting the bride, lovely staff and entertainment, and the guests really enjoyed their stay in the hotel rooms, who had to travel afar for the wedding. Can't understand all the negative views on here I have no complaints at all...I have also visited for coffee and sandwiches for lunch and evening drinks in the bar with the club. I have never stayed in rooms as I live to near to Southport, but use the venue quite frequently ...it's traditional decor is quite appealing, I love the lounge and its Victorian style and big windows, its so comfortable to sit there. the staff are lovely and work very hard, no reason to think otherwise...a lovely traditional hotel.

Room Tip: Can't give any tips on that as I've never stayed most people I know who have stayed here hav...
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  • Stayed: August 2013, traveled with friends
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Thank 983joans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 14, 2013

Where to start...... We went to Southport and booked three rooms in the Prince of Wales. On arrival we were greeted with a 1920's style building that looked like it hadn't been touched since. Luckily one of our group had already checked in so we didn't have to scramble to the tiny reception. The lobby area was filled with hundreds of pensioners and Brazillian competitors of a body building contest! Was a very off putting sight!!!

Whilst waiting for the lift, (which barely holds one person and a suitcase) , I lost about a stone in weight from sweating, as it was so unbearably hot in the entire hotel.
The room itself was ok, it was very dated but was clean. It was even hotter in the room so had to keep the window open the whole stay, which didn't really make any difference

We went down to the bar which was busy (god knows why??!!) , getting in there consisted of several jumps over motorised scooters, scattered chairs and Zimmer frames!

The staff didn't seem to want to be there which I can totally understand!

Breakfast was alright, however tea and coffee consisted of old tea bags scattered on the table with a thermos of hot water.

Luckily our group had a sense of humour because this hotel stay was so bad, we found all we could do was laugh!!

My advice would be to stay home!!!

  • Stayed: October 2013, traveled with family
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9  Thank Clareywain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2013

Where to start - cannot really find anything good to say about this hotel.

Had booked three rooms - on arrival, the lobby was crowded and cluttered, just getting to the tiny reception area was an obstacle course. The seating arrangements in the lobby/lounge area are `scattered and haphazard' which blocks any easy route to reception, the lifts, the bar or the restaurant. The hotel has clearly seen better days, as possibly `in 1920's' - the architechture is crumbling, the decoration flaking, the floors very creaky, and some of the angles on the doors and mouldings were obviously fitted before the spirit-level was invented.

The absolute worse part though was the extremely high heat maintained throughout the hotel, especially in the bar, restaurant and public areas. Presumably this was for the the comfort of the rather elderly resisdents which seemed to be the main guest range - I felt like a sprightly youngster at 60 ! Have never seen so many zimmer frames, wheelchairs and motorised scooters in one location before. The one and only lift, with maximum capacity of four persons (just !) did not make getting to and from the third floor room any easier.

Bottom line - never again !

Room Tip: Third floor probably the best if you don't mind the stairs.
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  • Stayed: October 2013, traveled with family
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4  Thank johnbuoy58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2013

Hotel was dated. Reception staff lacked friendly personality and it appeared to be just a job that they were stuck in. To get adequate custom flow the hotel is forced to offer people cheap deals like KGB as without this price reduction the hotel would fail. The deals are taken up mainly by the elderly on coach trips as it appeared they will accept any rubbish. They do not provide their customers with dining table service and you have to queue up in line to self serve yourself. Its like pigs at a trough. Food is just piled up on top of each other in containers and it ends up in a mash. The food provided is extremely poor in quality and cooking and some if not eaten one day is put back out albeit stale the next day until its gone. The staff with broken English are mainly foreign from Europe. The bedroom was adequate. The beer tasted like it had been watered down as it was very weak. The entertainment is abysmal with a girl sitting down ay a table playing songs from her computer. Its a joke it must be. Complaints agitate the management. To see you off they have the nerve to charge you there customer for parking in the hotel car park. Get me out of here! The moral of my review is to remind customers that 'You pay for what you get' and nothing is more factual at the Prince of Wales Southport.

  • Stayed: September 2013, traveled as a couple
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6  Thank Dave J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2013

We stayed at this hotel in early October for our 45th wedding anniversary. Booking in was quick and easy and we were in our room within 5 or 6 minutes of arriving.
The room. Adequate, just big enough, but no window, and the temperature in the room was almost unbearable. There was a air-con unit on the wall and we quickly put it on.....on full. when we came back to the room some three hours later the temp had hardly fallen. Not comfortable.
The temp in the lounge was also very high.
Other than this, the hotel was fine. The breakfasts were excellant. Very tasty fare. The bar prices were very reasonable for a hotel chain.
Would recommend, but leave your woolies at home

Room Tip: Don't have a room on the first floor with M in the room number!
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  • Stayed: October 2013, traveled as a couple
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Thank Ken187053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013 via mobile

Hotel seemed nice (Different) and staff friendly and helpful.
The room we got was very spacious no21 bottom floor but no view from the window just a brick wall, which to be fair we didnt mind but think we should of been told when booking.
Cheap bar but entertainment was more like karaok so we went out for a drink.
Again the carpark was full by no residents so another 7.30 wake up to put a parking ticket on the car, luckily we managed to park very close to the Hotel.
The biggest let down for me was the poor food, buffet style self service for main meals and breakfast. I'm not a snob or the best cook in the world but if I stay here again I'm eating out :(

Stayed: October 2013, traveled as a couple
Thank J D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2013

Back in the Victorian era this imposing hotel on Lord Street was the place to be. Now it caters more for those of mature years who find that inclusive tours meet their needs. This hotel nearly achieves this, as nearly everything is adequate, except for the lifts. Be warned: only one 4 person lift does not meet the needs of mainly elderly guests in 300+ rooms on 4 storeys, especially when they have to carry their own luggage. The hotel, part of the Britannia Group which owns Pontins, operates very efficiently and generally provides good value for money.

  • Stayed: September 2013, traveled as a couple
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Thank mikeandros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Britannia Prince of Wales - Southport

Address: Lord Street, Southport PR8 1JS, England
Location: United Kingdom > England > Merseyside > Southport
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #17 of 23 Hotels in Southport
Price Range: $42 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Britannia Prince of Wales - Southport 3*
Number of rooms: 154
Official Description (provided by the hotel):
The Prince of Wales Hotel in Southport is a beautiful reminder of our Victorian Heritage, an elegant building with landscaped gardens. Throughout the reception, lounge area and bedrooms, the decoration has been kept in keeping with the elegant and stylish character of the building. All 154 en-suite bedrooms of the Prince of Wales hotel have been tastefully designed to preserve the Victorian style of this Southport hotel. Many of the rooms overlook Lord Street, the main shopping and entertainment area. ... more   less 
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Also Known As:
Britannia Prince Of Wales-Southport Hotel Southport
Hotel Prince Southport Wales
Southport Prince Of Wales
Prince Wales Hotel Southport
Britannia Prince Of Wales - Southport England

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