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Britannia Prince of Wales - Southport
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Reviews (1,644)
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1,118 - 1,123 of 1,644 reviews
Reviewed June 27, 2013

This is an old hotel with ancient radiators and décor but spotless, with staff cleaning shelves, rails etc for much of each day. We had a five night stay, with dinner, bed and breakfast for less than £50 pppn. All food was well cooked though naturally got in a bit of a mess with all meals self service. For what we paid, the quality of catering was superb value. Service from every member of staff was willing, cheerful, efficient and always available. Rooms were very comfortable, well serviced daily and the beds more modern than most things here. We will certainly visit again.

FOR WHAT WE PAID, ABSOLUTE MAGIC. THANK YOU ONE AND ALL.

Mark and Eileen Warren.

Room Tip: All rooms very well appointed - our was a sort of family room, twin, with separate bed settee. Loads of room if we go again and take the grandchildren.
  • Stayed: June 2013, traveled with family
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1  Thank Mark_Eileen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

First prize for the "Hotel" with NO standards.
The room was very dated with dirty windows and a huge stain on the ceiling. The ensuite style was like a hospital toilet. Some bedrooms have no windows!!
The food is INEDIBLE, served unhygienically in a dirty room, on dirty crockery. I was actually afraid to eat the food after sampling it on the first day. It was stomach churning. The thermos of "hot" water on the breakfast table, tasted strongly of coffee. The food is the cheapest type that money can buy.
On two seperate occasions, we had people walk into our bedroom!! No explanation and no apology. We were however, offered a free dinner at the hotel, but the thoughts of that were just too terrifying, so we declined.
Wifi was non-existent.
Staff are scarce and disinterested to say the least. They were not there to provide a service and just shrugged their shoulders at any comment that was made to them. Total contempt for guests is the experience here!! I would never stay at the Prince of Wales again even if it were free, and I will definitely be staying elsewhere on future visits to Southport.

Room Tip: Having seen four different rooms, I can say that they were all terrible. Some rooms have no windows. Some like 217 have frosted glass. 309 has a big stain on the ceiling.
  • Stayed: June 2013, traveled on business
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6  Thank Dann357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

Stayed here for one night (Saturday) with my husband. Was a bit concerned after having read other reviews. Upon arrival we were completely ignored by the man at reception who walked off into the bar when he saw us. The room on the second floor was very clean but basic. The bathroom was clean but dated, but what should you expect from a Victorian hotel? The bed was comfortable and my husband was a little disappointed with the two teabags on offer in the room! The hotel was full of elderly people, which was good (no-one running up the corridors at 3am). We enjoyed a very quiet and peaceful nights sleep. Breakfast was average. Buffet style. Toast was served cold and slightly stuck to the plate. Everything else lukewarm. Best described as on a par with a Tesco or Asda breakfast. Plenty of cereal and fruit juice. Would stay again but I'd definitely give breakfast a wide berth.

  • Stayed: June 2013, traveled on business
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Thank trappitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013

I spent 4 nights at this hotel as one of a group - there were 4 coach parties in residence during the same period. My room was on the 4th floor, adequately furnished and equipped, looking out over the back of the hotel - at least it was quiet up there and sufficiently roomy not to feel claustrophobic but the window frame was incredibly tatty, the mattress was well past its "use by" date and the white bedlinen was in need of a thorough pressing with a hot iron. Nevertheless, I slept well and the housekeeping staff kept my towels, toiletries and milk/sugar supplies replenished. The single lift - holding only 4 people at a time, inadequate for a hotel of this size - broke down twice during my stay. Breakfast was buffet-style with a good selection of hot and cold items - even croissants and Danish pastries (at least for early risers, I never saw them replenished). Hot drinks were D.I.Y. with a vacuum flask of hot water, milk, tea bags, sachets of instant "coffee" and sugar lumps on each table - if the server had laid them out, that is, otherwise the quickest option was to steal from another table. In the evenings, the dining room was transformed into a Disaster Area: there appeared to be no maitre d' in charge; staff were run off their feet clearing and re-setting tables - once again, it was quicker to steal cutlery, water or condiments from another table than to request that these be brought - and the whole business of queueing at the single buffet table for soup, cold starters, hot main course and desserts was simply chaotic. The identity of the main items was chalked up on a board but labelling of each item would have been much more use on the buffet counter itself. The soups were poor, definitely not prepared in the kitchen from fresh ingredients. The cold starters were uninviting. Although described as a "carvery", the buffet offered only one type of meat each evening - ready-sliced or, in the case of chicken, portioned and covered in a thin sauce. There were usually a couple of other hot "main" dishes - the Beef Stew was actually tasty - but seldom a vegetarian or fish option. There was a good selection of vegetables - varied each evening - with the roasted potatoes always popular. It was possible - even for vegetarians - to put together a filling plateful although the quality left a lot to be desired. Desserts - hot or cold - were acceptable, especially if topped with ice cream (from the chest in another area of the dining room). There was no service of after-dinner coffee or tea but hot drinks were available in the reception/lounge area, presumably to move diners out of the dining room. Self-service again - an urn of hot water, jugs of milk and open bowls of instant "coffee", tea bags, sugar lumps (both white and brown) stood alongside the supply of cups, saucers and spoons. Before I left, I peeked into the ballroom and function rooms on the ground floor - pleasingly ornate, in an old-fashioned way, for special occasions although the toilet facilities seemed meagre relative to the potential guest numbers. I did not use the lounge or bar, nor did I see any of the evening entertainment so I cannot comment on them - except to say that the seating appeared comfortable. The Prince of Wales has a good central location with car parking, wheelchair access to the ground floor and some attractive function rooms - it must have been very good in its day, when there was a small army of efficient, well-trained staff, and it could be again. I would probably have rated it as "average" had I been allocated a first-floor room, where a working lift was not essential, and dined out every evening but the combination of a 4th floor room, unreliable lift and mediocre food - in fact, the whole "dining experience" was abysmal - drag the rating down to "poor".

  • Stayed: June 2013, traveled solo
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6  Thank pausilypon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2013

Looked quite impressive from the outside but seemed a bit dated once inside,only one small lift working given the size of the hotel I would have expected more.The rooms could do with a bit of a lick of paint big and airy but a bit jaded.The buffet evening meals left a lot to be desired we were advised to eat after 18:30 to give the coach parties time to eat and leave the restaurant, we went in at 19:00 to find very little left on the main courses this happened every night for the four nights we were there.It seems to be a hotel that caters for coach parties and not the individual families.

  • Stayed: June 2013, traveled with family
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6  Thank Kenatlivi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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