Our room (no.4) was smelly, with a dirty carpet and rolls of dust, fluff, food debris and e.g. used elastoplast etc. behind bedside table. With 'tired' decor, one of the window frames was rotted onto a hole. The bathroom had a large long-standing stain on the ceiling (below upstairs toilet). The bathroom floor was dirty and pee stained. There was red and black mould on bath and tiles, and the bath seal had perished, causing leaks onto floor and carpet which smelt very badly. The showerhead was encrusted. The wash basin (with hole repaired) was coated with grease. The (we paid extra) magnificent sea view was across a litter strewn balcony area. All corridor doors were filthy with age old hand prints and carpets were un-vacuumed. See photos, there are many more! The Manager had gone on holiday (in August!), as had his deputy. Reception was largely unmanned. All the dinner menu food (apart from two roast meats served in 4 days) was from frozen, and vegetables were badly overcooked. Food choices were minimal and sometimes non-existent after first/second of 3 sittings. Waiting staff were lovely, but helpless to improve what was on offer.
A formal complaint to Shearings Coast and Country, with many photos has elicited just an unsigned undated postcard after 3 weeks.
This place is a shambles. Until it is cleaned up - avoid this hotel!
- Official Description (provided by the hotel):
- The Imperial Hotel, Tenby is built into the ancient stone walls of Tenby, overlooking its beautiful South Beach. The hotel boasts truly spectacular views towards Caldey Island. Inside the hotel, you’ll find a comfortable and charming place to unwind and relax. The Pembrokeshire region of South Wales is home to some of the most spectacular coastline in the British Isles. At the heart of this charming and picturesque setting can be found the town of Tenby, with its cobbled streets and ancient stone walls. The Hotel houses all of the amenities and facilities you would expect from a Coast and Country venue. In addition, our staff will offer you a warm, friendly welcome, and ensure that your stay is as relaxing and memorable as possible. ... more less
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- Also Known As:
- Imperial Hotel Tenby
- The Imperial Tenby Hotel Wales