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“Very disappointed”

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The Imperial Tenby Hotel
Ranked #19 of 23 Hotels in Tenby
Reviewed June 11, 2011

Stayed at the Imperial on the second and 3rd. of June and we were very disappointed at the service and poor quality food. We were in room 41 which we were told was on the 3rd. floor but was accsessed by lift to the 4th. floor then you went up and down 3 flights of stairs which although my husband and I are 69 and 73 years old and consider ourselves very fit it did prove a challenge. We were unable to have a drink with our meal on the first night as we were not told on booking in that should have been given a Hotel card for all bar purcheses although the food did warrent a bottle of wine. The dinning room (which is lovely) seemed to be very poorly organised and the food was of poor quality.

  • Stayed: June 2011, traveled as a couple
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3  Thank janterry124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
123PJR, General Manager at The Imperial Tenby Hotel, responded to this reviewResponded August 3, 2011

Thank you for taking the time to write your review which I have looked at with my team. The hotel is 5 buildings in one and does have a lot of stairs. For people with mobility issues we suggest that you contact our Helpdesk who will in turn communicate with the hotel to ensure that you are allocated a more suitable room. We suggest all our guests set up a room account on arrival to enable them to add items during their stay. This enables us to continue offering a Fast and efficient service within both the bars and Restaurant areas. I hope that you will continue visiting our hotels in the future.

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591 - 597 of 646 reviews

Reviewed June 10, 2011

A Fab Hotel with Friendly Staff who couldnt do enough for you The Dining Room faced the Sea with the most wonderful Views food was served Hot with lovely smiley Faces.The Guests Entertainment area Had Lovely Sofas to relax on and this made you feel as if you wouldnt want to move!!Entertainment was provided Excellent as expected would definately reccomend a Holiday at This Hotel you couldnt go wrong !!

Room Tip: Upgrade to superior Room They are amazing !!!
  • Stayed: April 2011, traveled as a couple
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Thank Anthony3438
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
123PJR, General Manager at The Imperial Tenby Hotel, responded to this reviewResponded July 21, 2011

Anthony3438, I am pleased you liked the comfortable entertainment lounge arrangements and enjoyed the entertainment that was provided during your stay. Both the superior & premier rooms have been decorated to very high standards and are excellent value.

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Reviewed June 1, 2011

i would recomend going into the imperial hotel tenby,i had 20 elderly friends on a day trip to tenby,there was a lot of choices for meals,but our group wanted somewhere,a bit more relaxed than a pub or caf'e,I went into the Imperial hotel,(close to shops)ask the manager if he could make space for 20 tired elderly people,to have a tea/scones,and toilets,
To my surprise he(peter)said no problem,,the staff were helpful and afternoon tea was served,We were taken to the piano lounge by one of the staff,by receptionist all the group said it was the perfect end to a lovely day at Tenby and to be treated so nice by manager and staffWe would like to say thankyou

  • Stayed: June 2011, traveled with friends
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Thank mags4922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2011

I stayed for the weekend with a couple of friends. I have to say the location was stunning, the room was clean and well worth the money we paid.

The staff could not have been nicer or more professional. The assistant manageress, Angelique i think, was warm and welcoming, as were the other receptionists and the manager.

Over all i couldn't have asked for better and have recommended it on to friends.

  • Stayed: May 2011, traveled with friends
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3  Thank barty58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
123PJR, General Manager at The Imperial Tenby Hotel, responded to this reviewResponded July 21, 2011

Hello Barty58, I am pleased that your party enjoyed staying with us. I totally agree that the location that we are in is indeed “Stunning”. Thank you for your comments about the professionalism of the staff, our standards in customer service is an area which we pride ourselves on. I have passed your kind comments onto the staff members you mentioned. Hoping to see you again soon.

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Reviewed May 30, 2011

After we convinced ourselves that the smell behind the bath and toilet that first resembled stale urine was probably old damp wood, we said to each other that we need not stay in the hotel any more than need be.
We are not ones to complain, and we could not really blame the housekeeping, because the room that we stayed in was so in need of updating that however much cleaning, bleaching and hoovering had been done, it was impossible to get away from the fact that the room was at best shabbby and at worst terribly poor value for money.

Whenever we stay at a hotel, our benchmark has always been the dimly lit hotel in Chicago where an outline of a deceased body on the floor would not have been out of place. However even that hotels saving grace was that the poverty of our resources had been rewarded by a similar standard. In this case, the Imperial was not cheap, but the bathroom competed admirably with the horror that presented us across the pond. I expected at least a shower, not some cheap rubber hose pipes to fit to the bath taps.

On our last day, we glimpsed at the room opposite whose door had been left ajar. Clearly this room had been refurbished and we looked on in envy like a pauper coverting his masters new shoes.
Our room was thankfully in contrast to the rest of the hotel which was of a much newer and higher standard. So in conclusion if you are to book with this hotel, make sure you ask for an updated room and you will then not be disappointed as the standard of the staff , breakfast, bar and reception areas would not be incongruous with the accomodation.

  • Stayed: May 2011, traveled as a couple
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4  Thank Inn-a-Sense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2011

Ok so I'm going to dispel any myths about this hotel and bad reviews, we have just arrived home today after staying for two days for a special anniversary with two friends.

The location couldn't have been better, the scenes over Tenby beach were outstanding from the hotel, a short walk up in to town ( around 5 min) takes you to all the little snug shops and fab resturaunts available.

Hotel itself, the rooms are a little tired and need a lick of paint here and there, but clean and comfortable, the dining room and bar/lounge areas are absolutely lovely, there is a lovely terrace outside with the most breatking views I have ever seen, fortunately I saw this quite often being a smoker. The staff were very pleasant and could not do enough for us.

Breakfast and evening meals were absolutely lovely ( the soup especially ), meals were brought out within 10 mins of your first course finishing. Can't fault it.

The manager Peter should be proud of the staff he had on this particular weekend we were there, absolutely first class.

Room Tip: Get a sea view room, with a terrace or balcony
  • Stayed: May 2011, traveled with friends
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3  Thank Jo_Shields70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2011

Would just like to say myself and my partner just had a fantastic 4 day break at the imperial tenby this is our 6th stay with shearings and the coast and country brand is superb could not fault anything regarding hotel the restraunt had breathtaking views followed by superb food every night ! would like to thank managment and staff yet again for our lovely break will be coming back in july just a superb location .5 * all round .

  • Stayed: May 2011, traveled as a couple
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3  Thank stevenprice69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
123PJR, General Manager at The Imperial Tenby Hotel, responded to this reviewResponded July 21, 2011

Thanks Steven for writing a very favourable review and as a team we are pleased that you enjoyed yet another break at one of our hotels. We are fortunate to have breath taking views at the hotel and these along with the excellent quality of service given by the team is why guests like you come back time after time again. We look forward to welcoming you again.

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Additional Information about The Imperial Tenby Hotel

Address: The Paragon, Tenby SA70 7HR, Wales
Phone Number:
Location: United Kingdom > Wales > Pembrokeshire > Tenby
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#15 Romantic Hotel in Tenby
Price Range: $107 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Imperial Tenby Hotel 3*
Number of rooms: 45
Official Description (provided by the hotel):
The Imperial Hotel, Tenby is built into the ancient stone walls of Tenby, overlooking its beautiful South Beach. The hotel boasts truly spectacular views towards Caldey Island. Inside the hotel, you’ll find a comfortable and charming place to unwind and relax. The Pembrokeshire region of South Wales is home to some of the most spectacular coastline in the British Isles. At the heart of this charming and picturesque setting can be found the town of Tenby, with its cobbled streets and ancient stone walls. The Hotel houses all of the amenities and facilities you would expect from a Coast and Country venue. In addition, our staff will offer you a warm, friendly welcome, and ensure that your stay is as relaxing and memorable as possible. ... more   less 
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Also Known As:
Imperial Hotel Tenby
The Imperial Tenby Hotel Wales

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