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“Service with lots of smiles!” 4 of 5 bubbles
Review of The Clarence House Hotel

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The Clarence House Hotel
Ranked #13 of 24 Hotels in Tenby
Certificate of Excellence
Newport, United Kingdom
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Service with lots of smiles!”
4 of 5 bubbles Reviewed April 4, 2014

My husband and I were researching for a coach trip being organised for next year. This hotel had three coaches trips staying the few days we were there in March 2014 so it was an excellent time to see if they could deliver the goods! The welcome at reception was warm and informative. The clean and comfortable room overlooked the magical south beach at Tenby and we could have sat in the comfortable armchairs being mesmerised by that sea view all day but we wanted to explore the area. After a wholesome and generous breakfast served by cheerful waiting staff [who I am convinced had invisible roller skates as they glided around serving the 140 or so guests] we headed off for the day with helpful advice from the legendary Hubert whose knowledge of the area is unsurpassed. Dinner was served from 6.30pm - and again the staff were cheerful, speedy and efficient. A delightful three course table d'hote menu is served with guests making their selection from three choices on each course. Coffee/tea is served as well. A well stocked bar provides a good range of alcoholic and non-alcoholic beverages all at a reasonable price so you won't break the bank with a drink! We were tired after each day out exploring the area so to come back to a good dinner was very reviving. Although we could have experienced the entertainments in the bar after dinner or sat in the quiet room reading, we decided to watch the TV news in our own room. Should you be held up [as we were one day] we phoned the hotel and they put up a light supper for us ready for our return. Special diets were accommodated without any problem provided the information is passed on in good time. Thoughtful, cheerful, efficient and considerate are words that sum up the attitude of the hands-on Managing Director, Penny Phillips, and it has percolated throughout the establishment and its staff. Good honest service, good honest home cooking and good honest value for money. We look forward to basing our coach trip there next year.

Room Tip: If you prefer a walk-in wet room, ask as there are some available. Ask also if you can enjoy a good...
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  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ValW350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, April 8, 2014
Smile and the world smiles with you... Thank you for your lovely review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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531 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
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  • English first
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English first
Newport, United Kingdom
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed March 30, 2014 via mobile

Stayed here for one night. The place was clean enough and the bed was comfortable. The room we stayed in is described as a "compact sea view double" and it's an accurate description, great sea view, tiny room. Ok for one night but I wouldn't want to spend a week there.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank zooks15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, April 8, 2014
Thank you for your review. I do keep mentioning in my replies that the hotel is not a purpose-built hotel like a Holiday Inn. All of our rooms are different shapes and sizes and we are ALWAYS happy to move guests to another bedroom, on arrival, WHEN we can.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Malvern, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed March 26, 2014

I was so glad that I booked a recent Spring break at this excellent hotel, after seeing it advertised on their website.
I was also lucky enough to manage to get one of their Seaview, Premier Kingsize Bed rooms. Although I paid extra, it was well worth it, because of the large size and attractive decor of the room and the magnificent sea views from all four windows.
Breakfast and dinner were very good with ample portions served by efficient and friendly waitresses.
The receptionists were always extremely helpful and went out of their way to answer your questions.
But it was Hubert who has worked there for 40 years and is a legend who made my stay so fantastic and memorable.
He kindly arranged for me to go with a coach trip to visit the Dylan Thomas home at Laughne after finding out that I came by train and that it would be difficult to get there by bus.
He fulfilled a longstanding ambition for me and I will always be grateful for his thoughtfulness.
All in all a magical visit to a warm and welcoming hotel.

Room Tip: Room 218 is large with wonderful sea views from all four windows.
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  • Stayed March 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Maggie259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, April 8, 2014
Thank you for your lovely review - much appreciated!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgend, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed March 21, 2014

stayed at The Clarence House Hotel early in march 2014 typical old British hotel .clean rooms small but warm excellent view of the sea front from my room bed comfortable but heavy quilt not to my liking bathroom had all you needed in a tight space all staff were friendly and i would go back.. but i was only there one night bar subsidised for hotel residents £2.30 a pint very good value. breakfast was nice exept the coffee 7 out of 10 (this was a boys night out in tenby)

  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank alun d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, April 8, 2014
Thank you for your lovely review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed March 2, 2014

A lovely welcoming hotel, very homely and a beautiful location it is on the Promenade facing the sea. Great views of Caldey Island and one of the gorgeous beaches. Tenby itself is so picturesque, very small resort but has everything you need and is easily accessible. Take time to visit Saundersfoot and the other beautiful resorts surrounding it. So many lovely places to see

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Angriotti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, April 8, 2014
Thank you for your lovely review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed February 6, 2014

A VERY friendly hotel that welcomes with open arms.
Large function room, entertainment was top class and the staff literally treat you as one of the family.
Of all the hotels along this stretch this was packed with people and atmosphere. The rooms are rather dated but they were spotlessly clean.
Staff were totally efficient and friendly at all times, we didn't want to leave
The outside garden would be nice in the better weather. Would recommend.

Room Tip: The sea view rooms offer magnificent views-but probably cost more than the standard rooms
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  • Stayed December 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Phyllis23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, February 21, 2014
Thank you for your lovely review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Wight, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed December 3, 2013

I stayed at the Clarence House during late November in my capacity as a coach driver.
Staying in sea-side towns is my 'stock-in-trade',so I have some knowledge born of experience staying at many hotels around the UK.
This hotel I couldn't find fault with in any way.
The staff were friendly and efficient; it was refreshing that they were indigenous to the area and not callow youths that can be the norm in some establishments.
The evening meals were very creative, and a cut above the standards of the usual 'coach hotels' that I stay at.
One particular member of staff is worthy of note: Hubert. He was a great help and a true gentlemen in every respect.

Room Tip: Hotel is on the esplanade and has four floors of rooms facing the ocean.Choose levels 1 to 3, as top...
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  • Stayed November 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank roland r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clarhot, Front Office Manager at The Clarence House Hotel, responded to this review, December 6, 2013
Thank you for your lovely review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Clarence House Hotel

Property: The Clarence House Hotel
Address: Esplanade, Tenby SA70 7DU, Wales
Location: United Kingdom > Wales > Pembrokeshire > Tenby
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Tenby
#11 Family Hotel in Tenby
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Clarence House Hotel 2*
Number of rooms: 77
Official Description (provided by the hotel):
The Clarence House Hotel is a 2 Star. Grade 11 listed building superbly situated in the middle of the Esplanade on the South Shore with superb views of St Catherine's Island, Castle Beach, Caldey Island and Giltar Point. The beach can be accessed across the road and the town centre is a few minutes level walk away. The hotel is very disabled-friendly with the lift level to ALL floors and level, ground floor access to the Seagull Bar, Rose Garden, Reception and Dining Room. We pride ourselves on our stunning sea views, friendly and very helpful staff, high level of cleanliness and good traditional food. 'HAPPY HOURS' EACH NIGHT 5PM - 6PM AND 8PM - 11PM. Pets welcome. FREE WIFI THROUGHOUT THE HOTEL. ... more   less 
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Also Known As:
Clarence Hotel Tenby
The Clarence House Hotel Tenby, Wales

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