I camped at Kiln Park in June for 5 nights with my husband, 12 year old son and another couple. We had 2 (2) man tents and a pup tent, so we had to buy 2 pitches at £90 per pitch. On arrival, check in was very quick and smooth we were directed to the camping field from reception and then shown to our pitch. The pitches are not marked, you are just told where you are and then you set your own site - we pitched the 2 tents and 1 pup tent on what was equivilent to 1 pitch as 1 pitch allows a tent that sleeps up to 10 people. Prior to going to Kiln Park I checked their T&C's on their website and it states that some parks allow pup tents at a cost of £3 per night, so I was quite prepared to pay the extra for my sons pup tent.
The person who showed us to our pitch was called Jim, Jim said that this park doesnt allow pup tents or gazebos (but does allow awnings??) but told us to pitch our tents and he would come back and have a chat with us shortly, I took this to mean he would come back and we would pay the advertised £3 per night. Jim didnt return until the next day, he explained that our tents should be displaying the tags provided in our 'welcome pack' and as they were not security had been round and left a note on our tents requesting we do so otherwise they werent to know we belonged on site which is fair enough. At this point Jim said that we would need to go to reception and pay for the pup tent, he said only to pay from that night (the 2nd night) and if it were down t him, we wouldnt pay but now security had been round we had to pay to obtain tag - again fair enough as £3 per night is no big deal.
We walked to reception and told them that we would like to pay for our pup tent, she seemed shocked as Jim doesnt usually allow pup tents. We explained that it was Jim who had sent us and she contacted him via radio. She came back from the back and said that she had just spoken to Jim and he hadnt sent us nor does he accept pup tents!! I maintained that Jim had sent us but she quite abruptly said, Jim says he didnt and that was that. My husband said we would take up with Jim and asked if we could pay the cost of having another pitch to which she replied you need to pay for last night and the next 4, the total cost being £40 which apparantley was the disconnected rate! I told her that Jim had said we didnt need to pay for last night and that as it was alot more than the £3 per night I was expecting I would take the pup tent down and therefore not owe anything and my son could squeeze in with us. She was very unhelpful, said again we owed for last night and I said again that Jim had said differantly. At this point we decided best to discuss with Jim as someone was lying.
We walked back to site and spoke with Jim, he said that reception had radio'd through and said we were causing a disruption!! I can honestly say we were not. Jim explained that he doesnt want to charge us but blamed security, he then said if we pay him £10 (the cost for 1 night) he would write a tag for us to hang on our sons tent, this would mean that security would see a tag and problem solved. I would like to point out that the tags we had have the date of arrival and departure printed on but when Jim wrote the 1 for our sons tent, he only put the previous nights date on!!
I am still not sure to this day what was going on, it appears to be some sort of fiddle - if Jim could write tags, then why send us to reception? why lie to reception about what he said? The last thing I would like to write about this matter is that 2 days later we were sat round the camp when we saw Jim walking round, checking peoples tags even though he said it was security?? Very strange..........
Regarding Kiln park, it is very clean, it gets very busy and the seagulls are massive and very very aggresive!
We went into the club once but it was hot, expensive and very sub standard so we didnt go back. There is a Tesco and Sainsburys near by which is cheaper than the on site shop.
I would highly recommend the theme park, Oakwood. Its not as big as places like Alton towers but the rides they do have are excellant and 'Hydro' is not to be missed.
Tenby is beautiful and dispite our run in with Jim and reception, we would go back to Kiln Park again. When we went there was a heatwave, if the weather was rubbish then I'm not sure if we would have enjoyed as much as there wasnt much if any entertainment.
I would suggest that Kiln park marks out their pitches as I feel we should have only paid for 1 pitch being as 1 pitch can accomodate 10 people and there was only 5 of us but then I suppose they will lose money
- Also Known As:
- Kiln Park Hotel Tenby
- Kiln Park Tenby
- Kiln Park Holiday Centre - Haven Tenby, Wales