Our stay at Heywood Mount was fantastic - so much so we are extended our stay whilst there. Just 10 minutes from Tenby town centre it is in the perfect location and is truly beautiful to stay in. The customer service we received whilst there was second to none. The hotels receptionist – Carole – went above and beyond to ensure we enjoyed ourselves. Due to the hotel forgetting to put the champagne and chocolates in our room, that my boyfriend had ordered as a surprise, we were swiftly upgraded to an incredible suite (St Davids – definitely recommend it! Beautiful four poster bed, Jacuzzi bath, tv, dressing table and lovely oak wood furniture). This generous gesture really helped make our weekend, and the amazing customer service did not stop there – room service was prompt (and delicious!), complimentary warm towels when visiting the spa was a lovely touch, and booking a table for dinner was so easy and suited towards the guest (both with regards to the sitting time and the price) – which is not always the case. Furthermore the cleanliness and hygiene of the hotel was to a very high standard, the parking was extremely accessible and the relaxed checking out attitude was very impressive.
The only downside to the weekend was the service from one of the waiters at the restaurant. Unfortunately his attitude made us uncomfortable and feel as though he did not want our custom, moreover we always felt a bit rushed. The evening food was to an excellent standard, the three course meal for £20 pp was very enjoyable and of high quality. We were slightly disappointed at breakfast with one of the meals, however there was a wedding at the venue the evening before so breakfast was busy, it was just a shame the quality was compromised.
Overall however we thoroughly enjoyed our stay and would not hesitate to book again very soon. 100% recommend the hotel to all, and would say our stay was 99% perfect – the only limitations being the poor service from the waiter and the hiccup at breakfast.
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- Also Known As:
- Heywood Mount Tenby
- Heywood Mount Hotel Tenby
- Heywood Spa Hotel Tenby, Wales