My husband and I stayed here on a recent KGB deal. We had a great price for 2 nights. The receptionist was polite but there was no warm welcome when we booked in. Our room was huge with a lovely comfy bed and lots of pillows. The bathroom was also lovely and spotless.There were toiletries and a well stocked hospitality tray. Pity about the uht milk !! We also had a fridge which was handy for bottles of water. The room had french doors that opened out on to a patio area.There was wi-fi and a freeview box available.We had a lovely stay but the staff were merely doing a job and I was quite dissapointed by the lack of warmth or enthusiasm. I would hate for people to think that Welsh people are cold and unfriendly as we're not.Breakfast was very nice but had to be ordered.There was no self service at all. It would have been nice to have been able to choose fruits and juices etc without having to order them.There was no atmosphere at breakfast but the food was delicious and to a very high standard.The waiting staff were polite but once again there was no real customer care or smiles.We went in the pool,sauna and jacuzzi on the Saturday night. At one point it was just us two.The leisure part to hotel is small but we enjoyed using it after a day of walking.This hotel could be fantastic but it lacks the personal touch and you never feel like a valued guest.I would definetly return to this hotel if the price was favourable but I wouldn't pay the going rate.The owners could learn a bit about hospitality by visiting St Lawrence Country house which is about a mile away. Here you are treated like royalty and pampered throughout your stay. This could be such a different experience but all in all it was value for money and we had a lovely stay.You must visit Barafundle bay and Bosherston lily ponds if going to Tenby.
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- Also Known As:
- Heywood Mount Tenby
- Heywood Mount Hotel Tenby
- Heywood Spa Hotel Tenby, Wales