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“Exceptional Customer Service”
Review of Fourcroft Hotel

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Fourcroft Hotel
Ranked #11 of 23 Hotels in Tenby
Certificate of Excellence
Pembrokeshire
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Exceptional Customer Service”
Reviewed March 6, 2013

If you are looking to stay in Tenby, or would like a venue in the area for training, or conference purposes, then it's certainly worth having a look at the Fourcroft Hotel.

We cannot thank Cathy and the team enough, for the warm welcome, help and support they provided to us at the South Wales WEA this week. The customer service was outstanding, the food great, refreshments made available throughout the day and a very comfortable conference room, with internet access.

Thank you to everyone at the Fourcroft, for making our day an enjoyable one and we look forward to working with you again in the near future.

Room Tip: I would recommend to ask about disability access to the bedrooms, should anyone be in a wheelchair.
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jackieao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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360 reviews from our community

Traveler rating
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    118
    51
    13
    11
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126
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
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English first
Ebbw Vale, Wales.
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 15, 2013

Had a really enjoyable short stay here. Firstly, I'm surprised to read some of the comments about parking, as you can reserve a place behind the hotel for the duration of your stay. Secondly, what a view! You must have a front room that looks out over Goscar Rock towards the harbour, castle and lifeboat station. The walk down to the beach, through the gardens, is stunning.

Breakfast was really good, beautifully cooked and plentiful, and the service was faultless.

Be aware that central heating is remotely controlled, so you may need to ask for a heater during colder times of the year as the room was fridge look whenwe arrived

Our room was clean, but is (over)due a make over as the carpet and furniture was quite tired. Wear and tear is inevitable, I know, but a bit of tlc+ is in order.

Room Tip: Sea view room is a must.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ebbwboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reykjavik, Iceland
Level Contributor
67 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed February 3, 2013 via mobile

Stayed here for a weekend the first week in February. What a lovely place this is. The rooms are very spacious and clean and the views over the beach are amazing! The staff simply couldn't do enough for you and the breakfast matched the dining room... Simply out of this world. A very, very fine place.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lurch45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benicia, California
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 31, 2013

Great people, great location, great view. I stay here when I work in the Pembroke area. A chance to relax after a long day at the office. The Osbourn's have been operating the hotel of generations. My wife is gluten free, and was struggling with finding restaurants where she could eat. One of the receptionists was also gluten free, and she took my wife all over Tenby one afternoon showing her where and what she could eat.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Traveler94510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 4, 2013

We stayed on New Year's Eve 2012 and had a very good time . The staff were friendy , rooms comfortable and the special Gala Dinner very good . Everybody was in the centre of Tenby to celebrate the arrival of the New Year which was a fun experience . Breakfast the following morning was excellent .

Stayed December 2012, traveled with friends
Helpful?
3 Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 27, 2012

Lots of friendly staff looked after our small children. There is a great games room and the gardens are beautiful - leading all the way down to a huge beach with a great big rock to climb in the middle. Will be back.

Room Tip: worth paying for the sea view - It's right above the beach
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Steve b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
81 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed November 11, 2012

We stayed two nights with my parents and both rooms had sea view. We were pleased when booked over the phone to receive a discounted price compared the the website so it was a good start! Upon arriving we were pleasantly surprised at the decor as the hotel seemed a bit dated; we soon found out that it is and the foyer is the redecorated part!

The rooms were ok but as mentioned, very dated. The bathroom looks to be the most recent upgrade. The beds weren't that comfortable and had my father moaning each morning however the view made up for this and it certainly is lovely. Breakfast was ok but the service is very slow if there are a few tables occupied.

As with other reviews beware the parking! Yes it's available (at £4/night) but the spaces are very tight and if one person parks poorly the whole space is a mess.

Location wise - excellent. A short walk to town and the harbour and of course the views out to sea. If you're wanting a view then this is a good one but be prepared for old fashioned rooms and hard beds. With a bit of TLC this hotel has the potential to be as good as the view.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thejourneysofar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fourcroft Hotel

Property: Fourcroft Hotel
Address: North Beach View The Croft, Tenby SA70 8AP, Wales
Location: United Kingdom > Wales > Pembrokeshire > Tenby
Amenities:
Bar / Lounge Restaurant Room Service Swimming Pool
Hotel Style:
#14 Family Hotel in Tenby
#16 Romantic Hotel in Tenby
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fourcroft Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
Overlooking Tenby's Blue Flag North Beach & old fishing harbour, Fourcroft Hotel has spectacular terraced gardens leading down to the sea. ... more   less 
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Also Known As:
Fourcroft Hotel Tenby, Wales

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