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“Sorry but the staff are terrible”
Review of The Capstone Bar and Restaurant - CLOSED

The Capstone Bar and Restaurant
Price range: $16 - $33
Cuisines: Central European
More restaurant details
Restaurant details
Good for: Romantic, Large groups, Families with children, Special occasions, Business meetings, Local cuisine
Dining options: Breakfast, Dinner, Lunch, Reservations
Reviewed August 26, 2013

I don't know what it is with this place but it's nuts. I hope the owner of this restaurant reads this and knows what his/her staff are doing to their profits.

There are a lot of restaurants in Ilfracombe, I'd say avoid this one unless you want a laugh, it's kind of like Faulty Towers in its ineptitude, do not expect any kind of customer service or politeness.

It's staffed by two young girls and a guy; one girl (the dark haired one) was slightly better than the clueless rude blonde. No smiles, very rude and abrupt, ignored customers waiting to be seated - not even a 'I'll be with you in a mo', they also turned a lot of people away, I guess maybe 5 - 6 groups while we where there, seemingly because they had no idea what they were doing - weren't cleaning tables, couldn't judge when diners would be finished to free up tables for potential customers and just didn't seem to give a toss to be honest.

They had a special offer on pizzas between 6 and 7 (buy 2 for £15), we got there at 6.30. We had to waited half an hour to be served (bearing in mind this place is very small), at one minute to 7 the blonde girl came over and said do you know what you want? Oh by the way the offer on the pizzas has ended now. We explained that we'd been there waiting for half an hour and should be entitled to the offer. The blonde girl shrugged and just stood there looking vacant, the dark haired girl came over to her rescue and the blonde explained what we'd said. Slightly mishearing what she'd said (and presuming that she though that we were complaining about having to wait half an hour - which we weren't) she screwed her face up and said something like 'half an hour, no they haven't'. The blonde girl explained again, this time she got it and said that we could have the 2 for £15, phew!

While we were there they turned numerous people away because they couldn't be bothered to clean the tables. We were about to leave (having waited a while for the blonde girl to work out our bill) and two couples came in. The guy ignored both couples for a while then acknowledged them. The first couple asked for a table for 2, he said we haven't got any (knowing that we were about to leave and that the table (seating 3) behind us was empty, just because it hadn't been cleaned. The couple looked over at the empty table and said what about that one? The guy said oh that one's for 3 and it hasn't been cleaned, paused for a while then said I can clean it but it'll be about 10 minutes. He then spoke to the next couple, again he told them that there were no tables, then said that he could seat them in another room which he went off to do leaving the first couples standing there waiting.

There's a sign in the window that says open at 6pm except when busy open at 7pm - er, this kind of sums the place up - busy, you think they'd open early to make more money, especially considering they close at 9pm, hmm so I guess they'd probably serve between 7-10 tables in an evening before closing given their speed and eagerness to turn people away.

There quite a few other things that happened, you know those things where you just have to be there and think 'really, that ain't the way to do it'. The food was average, pizzas were hard, crispy and dry around the edge, mine was supposed to have spiced chicken on it, it had chicken on it alright but it wasn't spiced.

    • Value
    • Atmosphere
    • Service
    • Food
5  Thank BodnessBoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (39)
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3 - 7 of 39 reviews

Reviewed August 26, 2013

We visited during their happy hour - 6-7pm 2 pizzas for £15. we entered and were seated at 6.40.....we were not served until 7 at which we were told the offer was no longer valid. After arguing that we had been seated 20 minutes earlier and after very rude interactions with the young staff we were given the offer. The food was ok, drinks were very over priced. While we were dining other customers were being told that there were no tables free just because they didnt want to clean the used ones.
Staff need to have a lesson in customer service!

1  Thank startsky07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2013

We visited this restaurant on a Saturday evening there was only two other tables in and a couple ordering pizza to take away. We (2 adults and a child) got a table, paper menus bought over, waitress came over and took our order we ordered two hawaiian pizzas, i asked if i could swap the mushrooms on my pizza for sweetcorn- the reply from the waitress was "we don't swap items, if you want something else adding you will have to pay extra for it!" Even though i wanted to swap the mushrooms for sweetcorn- disappointing as this has never been the case in other restaurants- not as if I was asking for extra items for free. Service was almost non existant and the staff did not know the products that were on the menu. The bill arrived and for a bottle of San Miguel it was £4.05 absolutely shocking! Been in more exclusive restaurants and paid less!! Not the best experience we have had on this holiday, pizzas were okay but nothing special- very sparing with the pineapple on the pizzas. Definitely won't be returning here.

    • Value
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Thank lulubell14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2013

One of the worst places we have ever stayed. The food beggars belief. Do not believe the website. There is no fresh fish. Excuses are offered as to why you can only have pizza - or beefburgers if you're really lucky. It is processed frozen commercial food. It really is a dreadful place.

    • Value
    • Service
Thank Cheryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2012

good meal and great portions, have to agree with the others grab a steak - lovely i like mine medium rare and it was cooked to perfection as was my wifes well done (?)

Thank kevin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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