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“Poor Staff”
Review of The Capstone Bar and Restaurant - CLOSED

The Capstone Bar and Restaurant
Price range: $16 - $34
Cuisines: Central European
More restaurant details
Restaurant details
Good for: Families with children, Special occasions, Local cuisine, Business meetings, Large groups, Romantic
Dining options: Breakfast, Dinner, Lunch, Reservations
Reviewed August 26, 2013

We visited during their happy hour - 6-7pm 2 pizzas for £15. we entered and were seated at 6.40.....we were not served until 7 at which we were told the offer was no longer valid. After arguing that we had been seated 20 minutes earlier and after very rude interactions with the young staff we were given the offer. The food was ok, drinks were very over priced. While we were dining other customers were being told that there were no tables free just because they didnt want to clean the used ones.
Staff need to have a lesson in customer service!

1  Thank startsky07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (39)
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4 - 8 of 39 reviews

Reviewed July 20, 2013

We visited this restaurant on a Saturday evening there was only two other tables in and a couple ordering pizza to take away. We (2 adults and a child) got a table, paper menus bought over, waitress came over and took our order we ordered two hawaiian pizzas, i asked if i could swap the mushrooms on my pizza for sweetcorn- the reply from the waitress was "we don't swap items, if you want something else adding you will have to pay extra for it!" Even though i wanted to swap the mushrooms for sweetcorn- disappointing as this has never been the case in other restaurants- not as if I was asking for extra items for free. Service was almost non existant and the staff did not know the products that were on the menu. The bill arrived and for a bottle of San Miguel it was £4.05 absolutely shocking! Been in more exclusive restaurants and paid less!! Not the best experience we have had on this holiday, pizzas were okay but nothing special- very sparing with the pineapple on the pizzas. Definitely won't be returning here.

    • Value
    • Atmosphere
    • Service
    • Food
Thank lulubell14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2013

One of the worst places we have ever stayed. The food beggars belief. Do not believe the website. There is no fresh fish. Excuses are offered as to why you can only have pizza - or beefburgers if you're really lucky. It is processed frozen commercial food. It really is a dreadful place.

    • Value
    • Service
Thank Cheryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2012

good meal and great portions, have to agree with the others grab a steak - lovely i like mine medium rare and it was cooked to perfection as was my wifes well done (?)

Thank kevin s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2012

To be fair, this was the ONLY restaurant we could fine still open at 9pm and they were happy take us. Generally one of the reasons we like to visit the coast is to eat fish and seafood. There was none available, so we settled for steak which was okay. The service was okay, the only waitress was very nice but more that a little overwelmed. Having to walk through a dark area of the building devoid of furniture to find the toilet is bad to say the least. We had 2 starters, 2 mains and a cheapish bottle of wine and paid about £73. It's overpriced in our opinion

1  Thank AnonWiltshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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