Just before we arrived at hotel the coach driver mentioned that the lift was not working, we just thought he was joking! Apparently not, as we found out from the receptionist. Some people had been informed a few days before but a number of us had not So there was not much we could do about it then, As you can imagine we were quite upset as we could not be given rooms on the lower floors, I am in my sixties and most were a lot older and could not manage the stairs( My husband cannot walk very well due to an operation on his foot, we were put on the fourth floor the top floor!! ) The attitude of the woman on reception left a lot to be desired, it was, "take it up with National Holiday's" not a good start to our stay .We counted the steps up to our room over seventy two!!! We were lucky that our luggage was taken up by some of the staff. Why is it that said lift is still out of use? This is a "Shearings Hotel" and we expected better having stayed in them before. The food was okay and waiters, cleaning staff and entertainment too. Also no shampoo or shower gel provided, even basic bed and breakfast provide these.Shower basic and tiles grubby. Hairdryer very old fashioned. The window in our bedroom was a sash window with no double glazing. The view from our window was awful looking on to other peoples rubbish. It was windy on the first night and it sounded as if window would blow in. The beds were comfy and clean and we had a good nights sleep, but by the time we had got up to the top floor minus lift, this might have had a lot to do with it. We had travelled with a group of friends we all made the best of our short holiday.
- Official Description (provided by the hotel):
- Situated on the level seafront of this hugely popular Victorian seaside resort stands the welcoming Dilkhusa Grand Hotel. The hotel was originally a private house, bought by a Raj at the turn of the last century as a gift to his wife - Dilkhusa translates from Hindustani roughly as ‘House of the Happy Heart!’ The hotel overlooks the picturesque Runnymede gardens and is close to the Landmark theatre which attracts many national acts. It is also just a short walk from the bustling 10th-century harbour where Britain’s most famous living artist, Damien Hirst, owns a restaurant. The Dilkhusa has a well-appointed restaurant combining excellent hospitality and service. A spacious and comfortable entertainments suite provides the ideal setting in which to sit back and enjoy the acts at this friendly and sociable hotel. ... more less
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- Also Known As:
- Bay Dilkhusa Grand Hotel Ilfracombe, Devon