When we booked our room we explained we'd be arriving late with our 18month old son and so we'd like a cot ready set up in our room. We were told this would not be a problem. We arrived at 9.45pm and were shown to the room.....no cot. I stood for 20 minutes with my son in my arms (there is no parking so we'd had to park some distance away) in the lobby waiting for a cot to be found and erected. No apology was made. By this time our son was awake and upset. When we got our bags into the room we found it was situated right opposite a karaoke bar. The band may as well have been in the room itself. We asked to change room or have a refund but were told, in the most rude manner, that neither would be possible. Why would you put a family with an infant in the noisiest hotel room?! Needless to say none of us slept until well past midnight. Then at 4am people in the room above must have had an (ultra long) shower......the waste pipe ran right through our room so sounded like there was a waterfall in the bathroom. I don't know whether it was a staff room above but the ablutions and stomping about went on for nearly an hour. What we'd hoped would be a relaxing start to the holiday was a nightmare. The owner was exceptionally rude, and when we wrote to complain was utterly aggressive and unapologetic in his tone. In short, unless you like to sleep in a steaming hot room with blaring music through the night and a 4am wake up call never never never stay here.
- Official Description (provided by the hotel):
- The Hotel sits on the Harbourside and we have a waterside seating area two restaurants Carvery on Sundays and two bars open from 8.30am until late. ... more less
- Reservation Options:
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- Also Known As:
- The Royal Britannia Hotel Ilfracombe
- The Royal Britannia Ilfracombe, Devon