We went on a 5 day coach holiday break to The Burlington Hotel and first appearances were favourable as the decor was good on the whole. The staff met us with a welcome and the luggage was taken inside and after being given our keys with a smile and told where our room was, we climbed two small flights of stairs. There is no lift but for someone reasonably able- bodied they presented no problem and I believe no-one complained about it, but it is something to consider if you struggle with stairs and there is no ground floor room available. Our room was very cosy,clean and quite roomy with tea/coffee/chocolate tray, fresh towels and clean bed. There was a small flat screen Freeview tv, chair and ample lighting with a main light and two bedside lamps. The bathroom was clean and quite spacious with a walk in shower and there was always plenty of hot water, although the controls needed a bit of careful adjustment to get the temperature right as we both like a different heat. The evening meal was superb with a selection of starters, main, desert - and cheese and biscuits with tea or coffee. This came a pleasant surprise as so often they are simply a substitute for a dessert if there isn't one you like. Service was excellent by the staff who always made sure your meal was served quickly and if anything was wrong they corrected it immediately. Our waitress Sally was particularly helpful and couldn't do enough for us, as well as being easy to talk to, making the mealtimes nice and relaxing. After what must be said wasn't a too comfortable night's sleep due to the pillows being a bit hard and flat for me (although if I'd asked, I dare say replacements would have been provided, but from then on I used a travel pillow as well) and the heating switching on early with a series of loudish bangs which woke me each morning. I think other guests had the same trouble as they were up and about early - and we could hear them! Breakfast was as good as the evening meal with cereal, fruit juice or porridge, a choice of cooked breakfast (kippers could be ordered each morning as long as you didn't mind a small wait which was nice), plenty of toast and marmalade, tea and coffee. Again this was all served with efficiency and friendliness by Sally and the other staff so that the food was always hot and appetizing and we all left the tables fully fed. There was entertainment each evening but we chose to relax or go for a walk until the last night which was the standard bingo followed by a quite good singer/comedian so we enjoyed that night. We could also have taken advantage of the small indoor pool for a small fee. On the whole we enjoyed our stay very much and would definitely visit again as the friendliness and efficiency of the staff along with the high standard of food made it a very enjoyable break and being close to the sea-front and town centre (though not too close ) was handy. I would have given a 5 rating but the pillows, noisy heating and the fact that other guests could be heard - tv's, walking, talking etc. let it down for me. Somethings have to be put up with but on this occasion it did take the shine off what was otherwise a very enjoyable stay.
- Official Description (provided by the hotel):
- The Burlington Hotel is one of Sandown's most established and reputable hotels. Ensuring the highest standards of personal care and attention, making your holiday or break relaxing and comfortable. Located in the stunning town of Sandown we are proud to invite you to join us for your holiday in the Isle of Wight. The Burlington Hotel is ideal for family holidays, short breaks and coach tour holidays to the Isle of Wight. Originally built as private dwellings, they have been joined to create the largest hotel near to the town centre and seafront with its beautiful sandy beaches. ... more less
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- Also Known As:
- The Burlington Hotel Sandown, Isle Of Wight