My husband had booked this as a romantic 50th Birthday trip for me. When we arrived at the hotel there were quite a few people being seen to so we were hurriedly told where our room was. We asked if we could have room service for breakfast and were told to look in our information pack in our room.
Our room was nice but the small cover on the bed was dirty (I have photos) There was lots of dust in the bathroom. To reach the extractor fan switch you had to stand on a chair. There were dirt marks on the wall.No bottle opener for wine. The 'Larger selection of complimentary Spa Therapy toiletries' were only enough for one person.The dressing gowns have seen better days. No menus in informationpack so had to ask in reception who rudely told us to give it back as soon as possible.
Breakfast was not hot. Dinner menu was the same both evenings we were there.
People have to walk from their bedrooms to the areas where they have their treatments which means going passed reception where people are booking in and out.
There was a lot of rubbish around the car parking areas.
It wasnt a comfortable stay, the reception staff need to be taught how to deal with people with a smile as well as listen to what is being said. Have emailed hotel to complain but havent heard back from them.
If you want a romantic weekend away dont go to Melville Hall.
- Official Description (provided by the hotel):
- Melville Hall Hotel is located a few minutes stroll from the beautiful sandy beach of Sandown Bay, almost opposite Los Altos Park. With a wide range of facilities including Utopia SPA, you are guaranteed the relaxing break you deserve. ... more less
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- Also Known As:
- Melville Hall Sandown
- Hotel Melville Hall
- Melville Hall Hotel Sandown, Isle Of Wight