Wouldn't be a compliant as such but firstly the shower in our room was slightly split, so couldn't use it also the first night was freezing due to heavy winds and the door leading to the little patio area was far from air tight, and the room was freezing (might as well of had the door open) - the rooms weren't bad other than that so just needs a bit of work on bringing back up to standard.
Also first impressions mean alot and think the front outside of the hotel could do with a bit of decorating I must admit if I hadn't of booked it online and was looking then and there I wouldn't of stayed there due to how slightly run down it looked outside, it's a shame as inside in fairly well kept!
One last thing would be the maid trying to enter our room at 9:30 in the morning on our deparcher day, they knocked once and didn't really give me time to go and open the door, and then she or he quickly open and then closed it when they must of seen a light on, I think this is very bad indeed, when I told reception they said they should knock twice, but she 100% only knocked once.. They did say they would keep a check on it. I don't think they should go in the room until after the 10:30 time it states that we should be out by.
But taken all that to one side.. We did still enjoy our stay, and couldn't fault the reception staff at all, as they were helpful on arrival by seeing if our room was ready early (we was very early) and gave us a cup of tea wile we waited, and they continued to be friendly and helpful all our stay. I would still recommend this hotel if these things were dealt with.
- Also Known As:
- The Carlton Hotel Sandown, Isle Of Wight