During check-in, member of staff displayed complete indifference and no customer service whatsoever. Although the Marlborough advertises that it provides free parking, there were no spaces available. I was told it was first come, first serve and I would have to try and find a space on the street round the corner which turned out to be resident permit controlled or a maximum stay of 2 hours for visitors. I asked another member of staff for help in locating a space but was treated with complete disdain. Customer service and empathy was totally lacking. Poor wireless internet reception. Breakfast was OK.
- Official Description (provided by the hotel):
- Here, you will find a wide selection of en suite accommodation, with sea front, family and ground floor rooms available. Overlooking the broad sweep of Whitley Bay's golden sands, this family guest accommodation hotel forms part of an Edwardian terrace. ... more less
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