Bad manners on reception matched the bad cleanliness!! Why have glass screens to look good if you don't clean them - covered in greasy hand prints. Ripped off totally at £140 per night (not including breakfast) due to it being the Great North Run. Insisted on payment on arrival on the Saturday "because it was the weekend".......however someone arrived sunday and they could pay when they left???
Set off to room.......urgh!! I thought someone was still in bed!! Grotty hole that was unclean - with previous guests dirty linen, coffee cup and bathroom towels!! Urgh!!
Back down to reception.....receptionist didn't want to give us another room - someone more senior thankfuly did!! Else it was a long way back to South Wales!!
Next room - better. Peeled off dingy looking green 70's beadspread and felt much better.
Oddly the bed linen doesn't smell. Doesn't smell clean or laundered. Long story short - us and other guests slept in our clothes!!! One did take a spare pillow out of the wardrobe. That smelt!! Of someone else's head!! Urgh!!
Breakfast £8.95. Edible, but tasteless. Nothing to write home about.
The help yourself muesli and yogurts could have done with a bit of a dust off before being laid out though....perhaps even flatten the yogurt pot lids so they look new??
The bar.....ha ha!! Someones front room more like!! Needs a serious update and needs to open!! Runners getting in on the Sunday afternoon 4pm time, wanted a pint or 2 to celebrate!! Nope!! Head to pub up the road!!
Didn't dare risk eating there in the evenings, went out both nights - so can't comment on that.
Wallpaper hanging off EVERYWHERE!!! Dreadful state!! Stained bedroom carpets. Filthy filthy filthy windows!! With dirty net curtains!! Oh joy!!
That's it really! Wouldn't stay again - even if I was paid.
Opposite a couple of loud and rough nightclubs too - so slept like log! Not.
Needs a huge overhaul. New owners. New management.
Disgrace to the hospitality arena.
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- Also Known As:
- Windsor Hotel Whitley Bay