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“unacceptable accommodation”
Review of The Venture Centre

The Venture Centre
Reviewed October 6, 2011

The rooms are located in an old rundown barn without heat, and also with a kind of domestic animals - including mice and climb. The mattresses are covered with plastic, you do not get handed a sheet, you get an old sleeping bag to sleep in, and the pillow is worn. The hygiene at the place is unacceptable, especially on the eating place, and all in all, is the place uninhabitable! I would rather have slept in a tent in a field.

4  Thank UnknownFromDenmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon R, Manager at The Venture Centre, responded to this reviewResponded December 9, 2011

Thank you for your comments regarding your visit to our centre in September. We are sorry that you had problems during your stay with us. We are keen to address your issues.
Our bunkhouse is primarily aimed at clients who are participating in outdoor activities such as kayaking, coasteering, assault course, gorge walking etc. We feel that the style of accommodation is ideal for groups who come in from an active day and need robust cost effective facilities, to have a shower and put their head down in the evening. In all our literature we describe our facilities as basic bunkhouse accommodation. The facilities have full central heating and this is on from 6.00 p.m. – 11.00 p.m. and 6.00 a.m. – 9.00 a.m. as most groups who visit us are off site during the daytime. However in light of your comments we are reviewing our policy on this. We have also instigated a new cleaning regime.
As we are in a rural location the issue regarding mice is a constant one this is increased at harvest time when local fields are cut. We have taken on board your comments regarding this issue and have implemented more robust systems to combat this problem. We have also employed a new mouser “Ginger Ninja”. See her picture on the website. The type of mattress we use is in common use throughout bunk house providers in the UK. As described in our literature we ask group members to bring their own sleeping bags.
We aim to be open and honest about the nature of our accommodation and welcome advance inspection visits for group leaders considering a visit and can assist in ferry cost for this.
We thank you for your comments and can assure you we have seriously taken on board the comments made and are addressing all these issues.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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21 - 24 of 24 reviews

Reviewed July 23, 2010

We spent a full day at the centre with a morning abseiling, some lunch and then sea kayaking in the afternoon.
It was really good value for money and thoroughly enjoyable and i would highly recommend a visit.

6  Thank JimBowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2012
Google Translation

1  Thank Jolanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2011
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4  Thank Sophia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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