I found this hotel impressively clean, with good food, and friendly staff. If you want to stay somewhere comfortable and warm, with great breakfasts, then the Ascot ticks those important boxes.
However if you have a business trip, and need internet access, then forget it. This place boasts free wifi in the rooms, but it is awful. At best it is slow, at worst you lose hours waiting for connectivity & continually re-booting. This frustrating experience really compromised my stay.
There are other pesky annoyances. My room was called "Kempton", and whereas it was clean, there was a stink in the en suite bathroom. A musty smell, seemingly coming from behind the sheet of plastic tiles that had come away 2 inches from the wall. There was a fan motoring outside the window, but the staff said it would shut down at 9pm, which it did. The corridors here are very narrow and there are lots of steps, so lugging the suitcase around from the lift is a pain. The bar closes very early. We returned on our first night around 11pm to find the entire ground floor closed up and locked. The entire accommodation experience should be so much better
To make up for this, however, the food was really great. And there was a young chap behind reception who was exceedingly helpful and very pleasant. You could not leave this hotel annoyed after dealing with him. He printed my boarding pass, he booked my taxi, and was so genuinely friendly (to me and to others) that I went away feeling as good as such excellent customer service workers can make you feel.
This man, together with his colleagues, try hard to make this a good place. I commend them for that, and thank them for the comfort they provided. But I wish they would fix their wifi, sort out the musty smell, install a decent lift, and just lift their game a bit so the Ascot would deliver better on its potential, rather than languishing in the "average" ranks.
- Official Description (provided by the hotel):
- Comfort and luxury at an affordable price, the Ascot Hotel is well known for delivering quality service and facilities at a tariff which won't stretch your wallet. All our rooms have a spa bath fitted as standard ... more less
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- Also Known As:
- Ascot Hotel Douglas
- Ascot Hotel Isle Of Man/Douglas