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“Need a good clean”
Review of Sefton Hotel

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Sefton Hotel
Ranked #10 of 22 Hotels in Douglas
Manchester, United Kingdom
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Need a good clean”
Reviewed February 11, 2013

The Sefton is looking a little tired and could do with a make over throughout. , the cleanliness of carpets in common areas and overall smell of 'carpets in need of a clean', did not give a great impression, although the room I was allocated was reasonable and better than the average .One advantage is that the hotel has its own garage parking in the basement, accessed by a rear road.

Room Tip: ask for a room overlooking the internal atrium
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shocks3360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacehoteliom, Manager at Sefton Hotel, responded to this review, February 12, 2013
Thank you for taking the time to review our hotel following your stay. We are sorry that we did not fully meet your expectations on this occasion. We have noted your comments and will review and address these where possible.
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592 reviews from our community

Traveler rating
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    57
    32
See reviews for
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150
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (203)
Date | Rating
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English first
London, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 31, 2013

I have stayed at the Sefton in the past and have had good experiences. This review is not to do with the quality of the hotel as it is good.

I had a room booked for early February as am over for business. Unfortunately the airline I booked with decided to amend my flights and as such my schedule had to be changed and I would no longer be able to stay at the hotel. On calling the hotel to cancel my reservation it turns out that the room I had booked was an advanced bb rate of £117 for a junior suite as opposed to the full price of £130. Some £13 difference.

It is extremely unclear ( and I would like to think I have a good eye for details) on the website that the advanced rates are non refundable. Be warned.

Even with 5 days notice they would not budge an inch on this.

Sadly I wont be getting back my £117 which is a shame. The biggest shame is that I am helping plan a wedding for my brother on the Isle of Man and we had discussed the Sefton as a venue for 88 guests. Looks like we will be going to the Mount Murray now.

Stayed January 2013, traveled on business
Helpful?
4 Thank Matt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacehoteliom, Manager at Sefton Hotel, responded to this review, January 31, 2013
Thank you for your comments following your recent stay with us. We are very sorry that you experienced a problem with our booking system/rates and thank you for bringing this matter to our attention. We have launched an immediate review of our procedures and will be in touch shortly to discuss the matter further with you.
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Gisburn, United Kingdom
Level Contributor
87 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 28, 2013

Just returned from having a 2 night weekend break at the Sefton. Due to missing our flights on the Friday afternoon, we arrived slightly later than planned, but when we rang to advise of this the receptionist was very helpful and changed our dinner reservation and helped with bus timetables without prompting. We arrived to a warm and friendly welcome. We had a standard room with a sea view on the 3rd floor which was comfortable and clean. We also liked the traditional building, a nice change from these modern 'boxes' they call boutique. (The bathroom door did stick, but nothing else to complain about). We enjoyed a lovely, peaceful and relaxing time. The service was excellent, the food was excellent (we dined in the Gallery restaurant on both nights) and we felt very comfortable at home. Didn't want to come home. Would definitely recommend!

Room Tip: We enjoyed the promenade and sea views.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jude270865
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacehoteliom, Manager at Sefton Hotel, responded to this review, January 28, 2013
Thank you for taking the time to review The Sefton. We are delighted you experienced a warm and friendly welcome by our staff and that you had a peaceful and relaxing stay with us. We are pleased you enjoyed the food at the Gallery Restaurant and found your room clean and comfortable. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 25, 2013 via mobile

I had one of the sea facing rooms which was very roomy. Not a modern hotel, but very clean and comfortable. The staff was very friendly and helpful. Within walking distance from the city centre and easy to get to from the airport if you are driving a hire car. Parking available.

Stayed January 2013, traveled on business
Helpful?
Thank Rudi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacehoteliom, Manager at Sefton Hotel, responded to this review, January 27, 2013
Thank you for taking the time to review The Sefton following your stay. We are delighted you enjoyed our lovely Atrium rooms and our breakfast and found our staff helpful and attentive.

We are sorry that the pool was not working on this occasion but pleased that we were able to provide an alternative.

We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston super Mare, United Kingdom
Level Contributor
1,233 reviews
163 hotel reviews
common_n_hotel_reviews_1bd8 617 helpful votes
Reviewed January 18, 2013

The room was fantastic (if you can get a room facing the atrium with a balcony then do so).

The standard hotel breakfast was brilliant with lots of choice including fresh fruit salads and a large range of cooked choices.

The only sad thing was that the swimming pool was closed when we visited - for its annual maintainance : the hotel did however negotiate the free use of a pool at an adjacent hotel for us.

Staff very helpful and attentive.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Albia-Newton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacehoteliom, Manager at Sefton Hotel, responded to this review, January 22, 2013
Thank you for taking the time to write a review following your stay at the Sefton. We are delighted that you found the room and breakfast to be of a high standard and our staff helpful and attentive. We are sorry that the pool was not working on this occasion, but pleased that we were able to offer you an alternative. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 13, 2013 via mobile

I stayed here on a visit to see my gran kids nice hotel great location my room was facing back of hotel where it had a balcony but sitting on balcony was lovely and tranquil as it was facing a floral tropical indoor arena beautyful

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandrachristian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seft0ngm, Manager at Sefton Hotel, responded to this review, January 14, 2013
Thank you for taking the time to write a review on the Sefton Hotel and we are very pleased that you enjoyed staying in an atrium room and sitting on the balcony. We do hope to welcome you back to the Sefton on your next visit across to see your grandchildren.
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Essex
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed January 7, 2013

My second stay here in the last 8 months, its supposed to be the best hotel on the island and is certainly conveniant as its near the financial district.

Atrium rooms are spacious with a balcony and a lounge area but heating is set very high
and impossible to turn down!.

Caters to business travellers mainly, food is so so but there is very little else about!.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SGHRET
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacehoteliom, Manager at Sefton Hotel, responded to this review, January 8, 2013
Thank you for taking the time to review our hotel. The hotel is as you say conveniently located near the financial district and of course overlooking Douglas bay. We are pleased that you found the Atrium rooms spacious and have noted your comments regarding the heating.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sefton Hotel

Property: Sefton Hotel
Address: Harris Promenade, Douglas IM1 2RW
Location: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Douglas
#6 Business Hotel in Douglas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sefton Hotel 4*
Number of rooms: 78
Official Description (provided by the hotel):
he 4-star Sefton Hotel is located in Douglas on the beachfront. It boasts a unique indoor water garden and eateries. The rooms at the Sefton feature flat-screen TVs, free WiFi and some rooms have views of Douglas Bay and the water garden. There are also luxury 5-star suites, complete with hot tubs, iPod docking stations and their own kitchenette. Enjoy a light bite, main meal or dessert in the themed Sir Norman's Bar and enjoy its extensive selection of wines and local ales. A more fine dining experience can be had in the Harbour Lights at The Sefton. The Sefton Hotel also boasts a tranquil pool and a library where guests can relax with a drink or a book. The Atrium Water Garden provides a stunning backdrop to enjoy a drink. The ferry port is a 10-minute walk away. Parking is available onsite, nominal parking charges apply. ... more   less 
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Also Known As:
Sefton Hotel Douglas
Sefton Hotel Isle Of Man/Douglas

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