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All reviews paragon restaurant sea view health club small balcony isle of man douglas bay poached eggs plenty of choice kippers sea front short break restaurant staff evening meal bit dated good nights sleep enjoyable stay buffet style
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Reviewed September 17, 2018

This hotel is well located and has excellent views across Douglas Bay.
A great Seaview from our room worth the extra charge.
The staff were all very welcoming and friendly, the house keeping team did an excellent job.
Breakfast was excellent fresh fruit as well as a full selection of the usual buffet breakfast.
The parking is exceptional value. Will stay here again.
Thank you

Date of stay: September 2018
Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded September 20, 2018

Thank you for taking the time to write this review.

I am really pleased that you enjoyed your recent stay.

I must agree that the views are amazing.

I will pass on your great comments to the relevant departments.

Again thank you for leaving this great review and we hope that we see you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2018

great location, staff great rooms clean, book sea view room to get fully opening or sliding door with tiny balcony. King size room only gets small opening window.We have stayed here every three months for the last 4 years- always great stays.Buffet Breakfast great, dinner always very good. Staff are always helpful and accomodating.

Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Lyn- Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded September 20, 2018

Thank you for taking the time to leave your review.

I will of course pass on your great comments on to the each department.

We are all really pleased you enjoyed this stay and we look forward to welcoming you again in the near future.

Thank you for being a loyal customer

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2018 via mobile

This hotel has everything you need at hand restaurant, bar , Chinese , bingo , health club.

Price was reasonable compared with others nearby

Has sea view rooms and balcony

Ideal location and nearby shops and electric railway was amazing

Date of stay: September 2018
Trip type: Traveled with family
Thank Sammyian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded September 20, 2018

Thank you for taking the time to write a review.

I am pleased that you found the hotel to cater for all of your needs.

We hope that you stay with us again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2018

I Stayed at the Palace Hotel 33 years ago when Keith Chegwin and the pop group The Bluebells who performed Young at Heart were on the island for the BBC show Saturday Superstore.The hotel exterior hasn't changed much from what I remember.This visit was for 4 days. I booked directly with the hotels own website and got a deal including Breakfast.I requested and was given a room on one of the upper floors.The room was clean and comfortable and the bathroom although a little small was good and well stocked with soaps and shampoo etc.The buffet breakfast was ample and really set us up for the day. A slight wait for fried eggs was the only minor thing as sometimes there is a rush on at the buffet.We used the pool each day and the view from the pool if Douglas Bay was amazing. Special mention to the staff the run the leisure club. Very courteous and the place was spotless.Overall we thoroughly enjoyed our time in the Isle of man in part due to the friendliness of everyone we met including all the hotel staff.Can't wait to come back and stay. Just wish the steam packet company would come up with some realistic prices.

Date of stay: September 2018
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank U1357DSjohnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded September 20, 2018

Thank you for taking the time to write a review.

I would also like to thank you for all the great comments and i will of course pass these on to the relevant departments.

We are all really happy that you can not wait to return and we look forward to seeing you.

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Reviewed September 12, 2018

Really horrible building but once inside, the place is not so bad. My room had a view over the bay. The room was sizeable, clean and comfortable. Staff were helpful and friendly.
Breakfast is the usual buffet and was ok without being anything special. Location is good on the sea front.

Date of stay: September 2018
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Berdy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded September 20, 2018

Thank you for taking the time to write a review.

I am pleased that you enjoyed your stay and i will pass on your comments on to the relevant departments.

Again thank you and i hope that you stay with us again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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