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“Good service but tired”

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Best Western Palace Hotel & Casino
Ranked #10 of 15 Hotels in Douglas
Reviewed June 15, 2014

Service very good in particular Julie from housekeeping went the extra mile. But the hotel tired needs updating. Breakfast better than last year. a bit noise from other rooms. sea view rooms worth the extra.

  • Stayed: June 2014, traveled with family
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1  Thank single-dad-glos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded June 16, 2014

Thank you so much for your review. I am pleased that you enjopyed your stay and your comments will most certainly be passed on to the team and in particular Julie - a real gem.
Thanks for scoring better than last year - the team will be pleased that their efforts are appreciated.

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710 - 716 of 1,045 reviews

Reviewed June 10, 2014

As we live almost next door we are ashamed to say this was our first Sunday Brunch - it certainly won't be the last.! What a fantastic selection of Starters, all beautifully laid out & looking delicious (& they certainly were) the carvery main course provided 3 meat choices with excellent Yorkshire Puddings, roast & new potatoes & good selection of fresh vegetables & lovely beefy gravy to top it off. (Vegetarian options are on the Menu) Another good selection of puddngs & custard or cream. Has to be the best Sunday Carvery on the Isle of Man since they closed the Grand Island.!!

  • Stayed: June 2014, traveled with friends
    • Value
    • Service
Thank jillian221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded June 11, 2014

Wow. What a fantastic review. I would have struggled to write a better one myself. The team will be over joyed to read your comments. We look forward to you now joining our "regulars" club. Thanks.

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Reviewed June 7, 2014 via mobile

Stayed here for a week, this was booked for us via a package deal. Unfortunately because we booked late we ended up with 2 single beds at the back of motel. Room was a tad small- we had two large bags that we were tripping over every day. But the rooms were clean :-) shower had very low pressure, never needed to turn cold water tap on, just the hot on full... Then run around to get wet lol . Oh and have your shower early ... Or your waiting for ages to get warm water ....
Staff were VERY nice, cheerful and very helpful. Breakfasts were fabulous !!! I loved the Manx kippers :-)
Would I stay here again YES ...
It's only a short walk along the promenade to the shops ...
Thanks to s the staff for making our stay memorable .... See you next year

Stayed: June 2014, traveled as a couple
Thank Krisy64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded June 8, 2014

Thanks for your review. We are all pleased that you had a great TT and overall enjoyed the hotel. There will not have been many that travelled further than you - all the way from Australia. As someone famous once said. " Book Early ".

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Reviewed June 7, 2014

During TT week we eat at the carvery twice, the second time was certainly better than the first considering the choice of main courses. The soup and selection of starters were excellent, but on the first occasion I was disappointed by the toughness of the pork chop in the sweet and sour sauce. On the second occasion I had the local roast Manx lamb which was excellent. The staff were working under pressure and bearing in mind how busy they were did very well

  • Stayed: June 2014, traveled with friends
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Thank robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded June 8, 2014

Thank you for your review. The whole team will be really pleased that you enjoyed our carvery. It is indeed always very popular during TT and is renowned on the Island as being the Best. Sorry to hear that the Pork was not to your taste but really pleased that you returned .See you again next TT if not before.

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Reviewed June 5, 2014

The first thing to say is that I got probably the last hotel room available on the island so it wasn't by choice I stayed here. This was TT motor bike racing week. The place was stuffed with bikers and their hangers on. A bad choice for a business meeting to be scheduled at this time. In 1970 this was probably very pleasant by the standards of the day. But now the whole place is tired, dated and needs copious quantities of cash spent on it - something that doesn't exist on present day IOM. The rooms are very small, and the bathroom has a low pressure shower perched way above the bath. Not great. But the sea view rooms do have a spectacular outlook across the bay from the full length, full width windows - and small balcony. Breakfast was arguably one of the worst I have had - but seemed to be consumed without difficulty by my biker 'friends'. perhaps it's me. Having said all of that the staff were terrific and that makes up for a lot. From check in to departure (with a lovely elegant blonde lady who conducts her role with consummate charm), the staff were unfailingly helpful and prompt, and that was in the face of a hotel at maximum capacity. Its not four star, that's for sure, but, and this is crucial, the people running it do their level best to make up for these all too obvious deficiencies.

Room Tip: Go for the sea view on an upper floor.
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  • Stayed: June 2014, traveled on business
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Thank Anthony J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded June 6, 2014

Thank you for your recent review. As you say TT is a huge annual event when the Island is the venue for the famous Motorcycle Road Races. Both spectators and riders travel the world to watch and participate. I shall most certainly pass on your kind comments with regard to the team. We do try to be very much guest focused. I fear that you must have experienced breakfast shortly after the other 258 guests had enjoyed it and prior to us being able to replenish.

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Reviewed May 26, 2014

we stayed at The Great Western last week for a few days. we celebrated our wedding anniversay.
when we returned one day, Housekeeping had popped a few small bottles of wine with a lovely message in our room. it was a lovely thing for them to do. but all the staff were fab. from the Reception Team, helping with information on the Island. and booking us taxis. To the Restaurant staff, where nothing was too much trouble. same goes for the bar staff. We are definately returning here soon. loved it loved it loved it!

Room Tip: just ask for a sea view :)
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  • Stayed: May 2014, traveled as a couple
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Thank JANNY133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded June 2, 2014

Thank you for taking the time to submit a review; we were delighted to hear that you enjoyed your stay with us. We have circulated your comments to all staff concerned - feedback such as this is always appreciated and gratefully received. We look forward to welcoming you back again in the future.

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Reviewed May 23, 2014

As one of our other hotel chains keeps telling us, the main purpose of a hotel is to provide a good night's sleep, but this is where the Palace fell down. Our room at the back got the afternoon sun, so even in May it got quite hot. As usual in a safety obsessed world, the window opened only a little. That let some heat out, but let a lot of noise in from the many air conditioning units on the flat roof outside. That was tolerable, but the shouting, screaming and singing outside reception until 3am was not. Smokers and people waiting for taxis presumably. Having a casino and nightclub on the premises has a downside. Otherwise it was a good hotel, clean room, good breakfast, the usual polite, efficient East European staff. The free internet worked fine, but was the slightly irritating type that wants you to log in every time your device wakes up. Another minor failure was that the signal to all the TVs failed some time on (cup final) Saturday afternoon until some time on Sunday. The location on the promenade was good, with some good, medium price restaurants within about a mile. The car park was adequate, at least at this time of year. In conclusion, a good place to stay if you are high up, at the opposite end from reception, or pay the extra for a sea view and a room at the front.

Room Tip: Get a room at the front or at the end furthest from reception (or bring earplugs)
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  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SuttonHamish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded June 2, 2014

Thank you for taking the time to submit a review and for your comprehensive feedback. We are sorry to hear that your sleep was disrupted through noise from our other guests. We are working hard to put measures in place to reduce the noise however I am sure you can appreciate it is not always easy. On the positive side, we are pleased you found your room clean, our staff polite and efficient and enjoyed a good breakfast. Thank you again for your feedback.

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Additional Information about Best Western Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Location: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
Price Range: $58 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Palace Hotel & Casino 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 
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Also Known As:
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
Best Western Palace Hotel & Casino Isle Of Man/Douglas

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