The hotel reception is accessed via the large car park which is at the back of the hotel. This does the hotel no favours as the surroundings are dismal. So, first impressions were not positive. The surrounds to the doors and windows of the reception area need a wash, and reception itself is dated, faded and in urgent need of updating. The public areas are no better, with stained and worn carpets, and dull and dingy paintwork.
Guest rooms were brighter and more modern. Fortunately, I had a sea-view. Rooms on the other side of the corridor overlooked the car park, which would be quite depressing. A problem with my room was quickly remedied by a move and I was given free wine for four days in recompense. I think the seal on the double glazing must have broken as I could hear everything in the street outside (which was no problem as it was quiet at night) and the waves on the beach (which was most relaxing).
My week's stay did not have a good start as there was a fire evacuation at 3am. The rumour was that smoke from a smoke machine in the nightclub had leaked into the hotel and set the alarms off.
The heavy beat of the music played in the nightclub (Fridays and Saturdays) was audible in my second floor room and kept me awake.
Most of the staff were pleasant and efficient, although breakfast service could be haphazard and a little terse. Breakfasts were fine.
Food served in the restaurant was very good and reasonably priced.
- Official Description (provided by the hotel):
- Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more less
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- Also Known As:
- Best Western Palace Hotel And Casino
- Best Western Palace Hotel Douglas
- Hilton Hotel Douglas
- Hilton International Douglas
- Hilton Douglas
- Douglas Hilton
- Best Western Palace Hotel & Casino Isle Of Man/Douglas