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“Mixed bag”

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Best Western Palace Hotel & Casino
Ranked #8 of 15 Hotels in Douglas
Reviewed January 18, 2013

The hotel. Looks tired from the outside, especially at the back. I agree with other reviewers, you need a sea view. The rooms are nice with beautiful sea views. The double glazing is not great, it gets noisy and draughty. The staff were excellent, the hotel was clean, the breakfast room is lovely and the breakfast adequate. The leisure facilities are very good. The Sefton is better but then again it is more expensive.

Stayed: January 2013, traveled on business
Thank Mtdestro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded January 22, 2013

Thank you for taking the time to write a review following your stay at our hotel. We are pleased that you found the rooms clean and our staff excellent and were able to enjoy our leisure facilities. We look forward to welcoming you back in the future.

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838 - 844 of 1,002 reviews

Reviewed January 3, 2013

Pleasantly surprised. Very clean, friendly and helpful. Breakfast was good with the exception of underdone toast and not very nice porridge. That said, I would definitely use the hotel again.
The rear rooms can be noisy due to the nightlife behind the hotel, so I would suggest a sea view room if you are a light sleeper!

Stayed: December 2012, traveled with family
Thank Nodalino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded January 3, 2013

Thank you for your review. We are pleased you found our hotel clean and our staff friendly and helpful and delighted that you will book with us again in the future . We look forward to welcoming you back.

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Reviewed November 30, 2012

I stayed at the Palace for a week recently on business. My room was decent enough, but it was on the 2nd floor of the car park side and, as I like to sleep with the window open, the constant hum of the adjacent roof-sited air handling units were very annoying, especially at 5am! The hotel was by no means full, so it would have been nice to have been offered the option of a sea-view room or a car-park room on arrival, especially seeing as the company I work for use the Palace hotel a lot. I must say that the carvery-style evening meal and buffet-style breakfast were both excellent, and I somehow managed to put on 4kg during my 4 night stay!. The restaurant service was spot-on and, throughout, the staff were very pleasant. I'll probably stay D, B and B next time as this offers good value for money, and would save me wandering around a cold and damp Douglas in November looking for a decent restaurant. I should perhaps add that broadband is free and I had no trouble connecting up via the [supplied] ethernet cable in my room. Certain parts of the hotel's communal areas look a bit tired and need sprucing up a bit, but for what I paid I shouldn't complain, really, and the Christmas tree looked very festive! I didn't use the pool, sports bar or the casino. On my departure, and for the first time in my life, the bill was 100% accurate, and I was very impressed with this small point.

Room Tip: Ask to stay in a bay room, as the view over Douglas Bay at dawn is something special. 2nd floor car...
  • Stayed: November 2012, traveled on business
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1  Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seft0ngm, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded December 2, 2012

Thank you for taking the time to review our hotel. We are delighted you found the restaurant service "spot on" and will pass on your comments to our Chef and restaurant staff. The D, B & B does indeed offer good value for money and we look forward to welcoming you back again in the future.

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Reviewed November 24, 2012

We have often stayed at this hotel, when it was the Stakis, the Hilton, the Palace...!

Once again, we took advantage of the excellent offer of D,B & B for only £69 for the two of us. I'm not sure whether this is just for Isle of Man residents. We upgraded to a superior front-facing room for £79, which is well worth the extra.

I cannot believe how excellent this offer is. The dinner is a buffet carvery, but we ordered from the menu: the fish option (salmon) and the vegetarian option. The buffet starters and desserts were very good. The service is wonderful; I have no complaints whatsoever.

Breakfast would be the perfectly good buffet-style normal experience, if it were not for the option to choose from the à la carte menu, which included kippers, smoked haddock and eggs florentine, etc. All excellent!

Our evening entertainment was the harp playing quietly in the bar, then the Casino. It is wonderful to saunter in after dinner and to be determined to stop when you're winning. We came out with £5 more than when we went in.

As island residents, we felt that we had had a lovely weekend 'away' for a great bargain price.

However.... twice now, we have been promised Wifi/Broadband connection but it has just not happened, either in our room or in the public areas, despite asking several times. Not a huge problem for us, but it must be frustrating for business travellers.

We are going to book again!

Room Tip: Pay the extra for the sea-view rooms; it's worth it!
  • Stayed: November 2012, traveled as a couple
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2  Thank jmr507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seft0ngm, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded November 25, 2012

Thank you for taking the time to submit a review following your stay with us. We are delighted that you had a lovely weekend "away" and found the food, both dinner and breakfast, to be excellent. As you say, it is an excellent D,B & B package and great value for money. We look forward to welcoming you back again in the future.

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Reviewed November 23, 2012 via mobile

Was going to rank this hotel really positively. Booked a deluxe room which was a good size with a kingsize bed and sea view. Front receptionist and Casino receptionist really nice. The bar? Ordered wine which couldn't be found in a fridge, got given a seriosly leaking chiller. Went upto the bar at
10.35p.m. to order a snack. Asked if these
were being served - answer 'I don't believe so'... According to the room directory food was available until 11 pm. Need help with service at the bar...
Location is about half a mile from the centre
of town.

  • Stayed: November 2012
    • Value
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2  Thank wishiwasonholiday68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seft0ngm, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded November 25, 2012

Thank you for your review of our hotel. We are sorry that we did not live up to your expectations on this occasion and we have noted and will review the comments you have made. On the plus side, we are pleased that you found your room to be of a good size and thank you for your comments regarding our Receptionists.

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Reviewed November 22, 2012

I recently syated for weejend with a group of the friends in this hotel and only felt it right to post a review.

Whilst on our trip we encounted a couple of issues, but thanks to Paul Forrest our issues were dealt with in a professional and very friendly manner.

Our overall stay in the hotel was fantastic and the staff, food and hospitality were amazing and a true credit to Paul the Manager and his management team.

Highly recommend the hotel.

Barbara Mitchell

  • Stayed: November 2012, traveled with friends
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Thank barbara21061967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seft0ngm, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded November 23, 2012

Thank you for taking the time to review our hotel following your stay and for your kind comments regarding our Hotel Manager, Paul Forrest. We are delighted you found the hotel, staff, food and hospitality amazing and we look forward to welcoming you back again in the near future.

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Reviewed November 19, 2012

Arrived on Sunday in November when not many people about but excellent welcome from friendly and helpful staff. We had paid less for a room overlooking the car park but it was well furnished , very well presented with quality acessories in bathroom. Pool, jacuzzi and sauna were of high quality, imaculately clean with plenty of accessories and very helpful staff. Breakfast was excellent, certainly up up 4* standards, with superb manx kippers, eggs florentine and others cooked to order, in addition to a well stocked counter of fruit, breads, cold meats, cheeses, cereal and all the english breakfast menu on a buffet basis. Yet again staff attentive, friendly and helpful. Not the prettiest building from the outside, but the inside made up for it.

Room Tip: You either get even numbers which overlook car park, and some seem to be over the air con equipment...
  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Robert46_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seft0ngm, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded November 20, 2012

Thank you for taking the time to review our hotel and for your kind comments regarding our helpful and friendly staff. We are pleased you found our breakfasts up to 4* standard - we have to agree the "Manx kippers" are especially good. It was good that you had time to enjoy our pool, jacuzzi and sauna and we look forward to welcoming you back in the future.

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Additional Information about Best Western Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Location: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
Price Range: $68 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Palace Hotel & Casino 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 
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Also Known As:
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
Best Western Palace Hotel & Casino Isle Of Man/Douglas

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