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Best Western Palace Hotel & Casino
Ranked #8 of 22 Hotels in Douglas
Manchester
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“I don't believe so..”
Reviewed November 23, 2012 via mobile

Was going to rank this hotel really positively. Booked a deluxe room which was a good size with a kingsize bed and sea view. Front receptionist and Casino receptionist really nice. The bar? Ordered wine which couldn't be found in a fridge, got given a seriosly leaking chiller. Went upto the bar at
10.35p.m. to order a snack. Asked if these
were being served - answer 'I don't believe so'... According to the room directory food was available until 11 pm. Need help with service at the bar...
Location is about half a mile from the centre
of town.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wishiwasonholiday68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seft0ngm, Manager at Best Western Palace Hotel & Casino, responded to this review, November 25, 2012
Thank you for your review of our hotel. We are sorry that we did not live up to your expectations on this occasion and we have noted and will review the comments you have made. On the plus side, we are pleased that you found your room to be of a good size and thank you for your comments regarding our Receptionists.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (404)
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English first
London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 22, 2012

I recently syated for weejend with a group of the friends in this hotel and only felt it right to post a review.

Whilst on our trip we encounted a couple of issues, but thanks to Paul Forrest our issues were dealt with in a professional and very friendly manner.

Our overall stay in the hotel was fantastic and the staff, food and hospitality were amazing and a true credit to Paul the Manager and his management team.

Highly recommend the hotel.

Barbara Mitchell

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank barbara21061967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seft0ngm, Manager at Best Western Palace Hotel & Casino, responded to this review, November 23, 2012
Thank you for taking the time to review our hotel following your stay and for your kind comments regarding our Hotel Manager, Paul Forrest. We are delighted you found the hotel, staff, food and hospitality amazing and we look forward to welcoming you back again in the near future.
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Manchester, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 19, 2012

Arrived on Sunday in November when not many people about but excellent welcome from friendly and helpful staff. We had paid less for a room overlooking the car park but it was well furnished , very well presented with quality acessories in bathroom. Pool, jacuzzi and sauna were of high quality, imaculately clean with plenty of accessories and very helpful staff. Breakfast was excellent, certainly up up 4* standards, with superb manx kippers, eggs florentine and others cooked to order, in addition to a well stocked counter of fruit, breads, cold meats, cheeses, cereal and all the english breakfast menu on a buffet basis. Yet again staff attentive, friendly and helpful. Not the prettiest building from the outside, but the inside made up for it.

Room Tip: You either get even numbers which overlook car park, and some seem to be over the air con equipment...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert46_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seft0ngm, Manager at Best Western Palace Hotel & Casino, responded to this review, November 20, 2012
Thank you for taking the time to review our hotel and for your kind comments regarding our helpful and friendly staff. We are pleased you found our breakfasts up to 4* standard - we have to agree the "Manx kippers" are especially good. It was good that you had time to enjoy our pool, jacuzzi and sauna and we look forward to welcoming you back in the future.
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Leeds, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
Reviewed November 19, 2012

I recently stayed at the Palace whilst away on business and found this hotel to be ok for the night I was there. It is located on the main promenade opposite the beach/sea and within easy walking distance of plenty of shops and restaurants. So, the location is excellent.

The staff on reception were very friendly and helpful providing all of the information and direction I needed. Overall a welcoming start.

My room was on the second floor overlooking a very unattractive car park and also the hotel's generator which was extremely noisy. In hindsight, I wished I'd requested a sea view on the other side of the hotel.

The room itself was perfectly serviceable albeit tatty around the edges (veneer peeling off the doors, slightly worn looking in general). However, on balance it had everything I needed. The bed was reasonably comfy, there was a TV, desk, wardrobe and drawers and bedside tables. There was also a tea tray with the most enormous amount of UHT milk cartons I've ever come across and I stay at a LOT of hotels!! The bathroom was also fine with the standard bath/shower combo and complimentary toiletries. As my title suggests, this was all fine for one night.

The hotel also offers a restaurant and bar. The restaurant rather unusually has a carvery as opposed to the usual menu you would expect. There are a few choices though and you can eat as much as you like. Again, all perfectly fine. The waiting staff were probably some of the most relaxed and hands-off folk I've come across in a long time. The decor in there is curiously old-fashioned as though the place is stuck a time warp. This isn't necessarily a bad thing though. Just different. All perfectly enjoyable as a dining experience and the food was tasty.

The Palace is a nice place to stay, although I'm not sure I'd want to be there for longer than a couple of nights. Would have also liked a sea view!

Room Tip: Ask for a sea view otherwise you might end up looking out over the generator.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PixieSJE1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seft0ngm, Manager at Best Western Palace Hotel & Casino, responded to this review, November 19, 2012
Thank you for taking the time to write such a comprehensive review following your stay with us. We are pleased you found our staff to be friendly and helpful and that your room had everything you needed. We look forward to welcoming you back again in the future.
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Peel
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 6, 2012

We had a sea view room with a fantastic view of Douglas beach, the bed was very comfortable and breakfast was fantastic. We also used the gym facilities which are modern and user friendly.

Being critical I would say the pool was a bit small as were the steam room and sauna, though they are of a size that most hotels have. The only criticism of the room would be the toilet is close to the bath, so if you are tall it is a bit cramped.

Overall a very comfortable stay at a reasonable price and we will use this hotel again.

Room Tip: Back rooms overlook the car park, I would recommend a sea view.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rodger G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this review, November 6, 2012
Thank you for taking the time to review our hotel. We are delighted you found the beds comfortable and agree that the view across the bay is fantastic. We are pleased you enjoyed our breakfasts and that you were able to make use of our gym. We look forward to welcoming you back in the future.
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AUCKLAND
Level Contributor
195 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed November 5, 2012

We thoroughly enjoyed our week in this hotel. The rooms were comfortable and the restaurant provided excellent meals, good staff and window views across the seafront. The Manxx kippers at breakfast were to die for. The desk staff were always most helpful and we recommend them for their friendly assistance. To top things off the hotel provided free internet access.

Room Tip: Ask for a front sea facing room
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HACKER69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this review, November 6, 2012
Thank you for your review of our hotel. We are delighted you enjoyed your stay with us and found the rooms to be comfortable and the food excellent ....we agree that our Manx kippers are wonderful! Thank you for your kind comments regarding our staff. We look forward to welcoming you again in the future.
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 5, 2012 via mobile

Having stayed at many 4 star hotels previously I was looking forward to giving the Palace a go.... Stayed at Inglewood previously!

We arrived at approx. 6pm and was greeted by very helpful staff and a super fast efficient check in. We got to the room, 206 which was a little disappointing as the view was overlooking (directly) the air conditioning units, which were noisy..... We called down for room service ordering 2 starters and 2 main courses, very friendly guy on phone whilst ordering, having a laugh and joke (which I liked).... When food came there was only one starter, we made do though as it was likely myself waffling on which confused the guy.... The burger and chips was exceptional!

We went bed approx. 10pm due to long travel but was disappointed to be woken at 2am and 5am by people being collected at the rear of the hotel..... There didn't seem any regard for the 4 star paying guests who might be sleeping..... Anyway, I did get a reasonable nights sleep bar this....

Breakfast was exceptional on all 3 mornings, very high standard compared to other 4 star hotels....

Was very disappointed to be woken at 4:45am on second night though by loud speaking in corridor, which was then followed by loud knocking on bedroom doors and then running off, I opened door but could see no-one! It occurred to me that anyone can just walk off street via front, access lifts and come up to bedrooms..... Lack of security really......

Third night was Sunday night and everywhere was much quieter, which was great.

We ate out night two at Chillies Indian, about 5 minutes up prom, towards Onchan and night three at the imperial dragon Chinese, 200 yards in same direction!

Wifi needs addressing, working in IT it was very frustrating to need to enter the wireless code every 2 minutes - literally! Must admit though, room 206 is directly above the paragon bar area and you can receive the wireless in your room here :-). Big plus for me!

All in all not bad, not sure I would score as 4 star though, more three I thought!

A nice enjoyable stay though, with friendly staff.....

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank damianb123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this review, November 6, 2012
Thank you for taking the time to write such a comprehensive review of our hotel. We do pride ourselves in our Customer Service and thank you for your kind comments. We are pleased you enjoyed the quality of food through room service. We are sorry that you were awakened on a couple of occasions by other guests - I am sure you can appreciate this is not something we can always control. We look forward to welcoming you again.
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Additional Information about Best Western Palace Hotel & Casino

Property: Best Western Palace Hotel & Casino
Address: Central Promenade, Douglas IM2 4NA
Location: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Palace Hotel & Casino 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 
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Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
Best Western Palace Hotel & Casino Isle Of Man/Douglas

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