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“Poor Customer Service”

Jaks Bar & Steak House
Ranked #19 of 162 Restaurants in Douglas
Certificate of Excellence
Price range: $10 - $37
Cuisines: British
More restaurant details
Restaurant details
Good for: Business meetings, Families with children, Special occasions, Romantic
Dining options: Breakfast, Lunch, Dinner, Late Night, Reservations
Description: •WIFI Enabled free of charge for all customers.•Open 7 Days a week (Mon-Thurs 11am to midnight, Fri & Sat 11am to 1am, Sun 12 noon to midnight).•Located next to the main shopping street (and Strand Shopping Centre)•Established in 1990 and still under the same owners - Mr Andrew Gibbs & Mr Keith Bernard.•Ample parking available on main promenade.•Access to bus services, horse tram services, and taxi rank, with stops directly outside the front door.•We accept all major credit/debit cards and luncheon vouchers.•Cash machine in the main bar.•Disabled toilet facilities.•Number 1 for football on the island - all live sports shown.•FREE text message service delivering all live football screenings at Jaks, with exclusive member offers.•One of the largest selection of draught beers on the island.•Doubles bar all day.•Music System with best of classic dance/R&B at weekends and classic music during the week Main Bar•Upstairs main bar.•Doubles bar all day.•One of the largest selections of draught beers on the island:-•Carling, Carling Extra Cold, Peroni, Heineken Export, Stella Artois Export, Coors Light, John Smiths Greene King Bitter, Okell's REAL ALE Bitter, Strongbow Cider, Guinness & Guinness Extra Cold, all on draught!•Number 1 for football on the island - all live sports shown!•New For This Season SKY SPORTS HD on every screen!•2 FULL HD Big Screens (one 10ft - Largest on the Island!!)•4x50" Full HD Digital Plasma Screens.•4x42" Full HD Digital Plasma Screens.•1x10ft Full HD Wide Screen (largest on the Island!).•3x20" LCD Screens with live football results.•6x LCD Bar Pump screens (exclusive to the Island!)•FREE text message service (introduced to the Island by Jaks Bar in August 2002) delivering all live football screenings at Jaks, with exclusive promotions and drinks promos to all members!•The most up-to-date satellite system in the Island. We proudly boast that we can show up to 7 different football matches at the same time!•Exclusive 'Split Sound Technology' that enables us to have commentary to 2 different football matches on at the same time!•Friendly, professional, fully-trained bar staff, delivering the quickest service on the Island!•Full Wine Menu•Cocktails Served all Day - Everyday•Shots and Shooter served all dayRestaurant•Newly refurbished (Bookings advisable) •Full Table Service•New Evening Menu•Sunday Lunch Specials•Pre booking advised to aviod disappointment•Fresh Chargrilled Steaks.
Reviewed January 9, 2013

I booked a family meal for 5 people. Ordered the food and drinks and was astounded when my son who is 22 had his drink removed from the table ( a budwieser). He was asked for proof of ID and unfortunately had no driving licence with him. so the waiter removed his bottle. This caused me and the family utmost embarassment, as it is a very small restaurant and everyone was looking over to our table. We felt like criminals. At no time upon booking was it mentioned to us that they do not allow under 25's a drink with their meal if they have no ID with them. In addition the food I would descibe as too much in quantity and not enough quality. I would never go there again.

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3  Thank numberoneroversfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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790 - 794 of 902 reviews

Reviewed January 8, 2013

This place is quite small so we had to get in early to get a seat but we could see why it was so packed. The food tasted great and I would definitely recommend a seafood dish if you are a seafood fan. Fresh generous servings are provided here, along with some lovely sauces and tasty accompaniments. The burgers were amazing too - packed full of ingredients and that really smokey chargrilled flavour which makes it a real burger. Service can be a little slow at busy times but the food is worth the wait. Definitely need to book on weekends.

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Thank Lel_Abroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2013

Always good on a Friday where the Drinks Exchange is in action giving on-the-spot discounts on the hottest drinks. Also a good place to watch the footy. There is a restaurante downstairs, but aside from the bloomin' onion I don't find much to recommend.

1  Thank StragIOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2013

Marvellous Steak House - If you are a Meat Eater then this is the place to go. However there is also a good choice of fish and pasta. They also serve the amazing Blooming Onion Starter which is fantastic for sharing. Great Value for money with really tasty food served by knowledgeable and friendly staff. This is one place you really must visit

Thank Jacqui H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2012

Brilliant hidden steak house !! In the evening from the outside it looks just like another noisy bar.........which it is, however you slide down the stairs and its a nice cosey little steak house. The steak is fantastic, and the staff are more than happy to help and modify the dish to suite you.

I would recommend the Blooming onion for 2, really nice and diffrent starter.

Lunchtimes you can sit upstairs in the bar if there is no football on, menu is good good food. I eat here once a month as a treat because the food is a treat.

Portions are good size, you wont leave hungry !

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Thank Kodak747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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