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View from balcony
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View from balcony
Large contemporary sitting room Sitting room
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Very good
16 reviews
View from balcony
Large contemporary sitting room
Sitting room
Kitchen / Diner
Kitchen / Diner
Green bedroom with kingsize bed
Green bedroom
Black & white bedroom with en-suite
Black & white bedroom
Main bedroom
Ventnor harbour & beach, apartment located top right.
External view of apartment, located on second floor
Ventnor
The Beautiful Isle of Wight
Ventnor Beach
Ventnor Beach
Ventnor Harbour
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Ventnor, Isle of Wight, England

Reviews from our community

Very good - based on 16 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
London
Reviewed May 14, 2012 for a stay in May 2012
15
people found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The Sea Views
Liked least: Smell of damp, and general quality of property
Traveling group: With Friends
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
May 20, 2012
We are very sorry you did not enjoy your stay. We take customer satisfaction very seriously and have had over one hundred fantastic guestbook comments and have many clients who return again and again.
There shouldn’t have been any surprises when you arrived as the apartment is 100% as described on holiday lettings and our website; it states the size of beds, entertainment equipment available, it shows the access statement, parking -free on street outside the apartment or 198m, 2 minute walk to council car park (6 Hour stay 75p per hour, free overnight). The contemporary, quality furniture and size and layout of bathrooms/en-suites are all detailed.

Our Five Star, Gold Award rating is independently accessed each year by Enjoy England and we were proud to come runner up in SE England in the Best Self Catering category.

We apologise for the finger print on the door, the dirty window and a tiny nick in the kitchen work surface, the glass mark on the coffee table and the seam that is coming apart on the sofa we will of course rectify these problems.
We meet and greet our guests at a time that suits them and we are available 24 hours a day for any issues, however minor. These guests were advised this on arrival but at no time during their 3 night break did they contact us. We could have easily changed the duck down feather pillows and duvets with non allergenic ones if requested or sorted out any other issues. If the client was not 100% happy with the apartment we could have offered them an alternative apartment if we had known.

We are deeply upset that these guests were unhappy.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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