On arrival The receptionist was polite and checked us in but gave too much information like which table number at breakfast,times etc which would of been better on a information card. I asked where the spacious coach and car park was, which is advertised on their website and he stated it was on the side of the hotel to which i replied what the small gravel drive and he said yes. The problem with that was no parking system in place not ticketed or registration taken so if you get blocked in you have no chance of knowing who and even if they are staying at the hotel.
The Room was very basic and more like a bedsit than a hotel, With a mismatch of pictures on the wall, towels that were old and faded brown colour and not fresh bars of soap, the drawers were lined with wallpaper which smelt and when lifted revealed damp dirty drawers which is why we lived out of our bag.
first I started to clean the sink in the ensuite then I thought i just done this at home so i complained as the toilet too had not been cleaned or the bathroom as a whole. Which looked like had not had a proper clean in a while. Also the bathroom is carpeted which in my mind is not very hygienic! No bathmats but had a wonderful (huge sigh) very cheap push on tap shower.
I was told that the rooms had not be checked by the lady i complained to as people had checked in before she had checked them, my point is that is firstly not my problem, it sounded like she had to check her staffs work on a daily basis and secondly when booking it asked you to chose a time that you expect to book in i selected 2pm but it was nearer 3pm when we checked in so in my mind the room should of been ready from 2pm cleaned and replenished.
The lady i complained to said she would come and clean it. Whilst I waited for the bathroom to be cleaned I thought I would make a cup of tea with the facilities supplied which I found dirty too not just dusty but just not washed or changed since the last quests. The tv remote was also very grubby, the tv is tiny and so high up and only having four channels.
Our room was by a hallway door which had a push latch on it which you could hear clearly from the room every time someone used it. Soundproof rooms these are not.
When checking out, Which we did at 7.30 am i was asked not staying for breakfast? !! Which I replied to no thank you. I was not willing to eat the food served by the hotel as I had seen the cleanliness of the areas that were visible so I was not willing to trust the cleanliness of the kitchen which I could not see!!!!!
My advice is go anywhere bar this 'hostal sorry hotel ' many others on same road far cheaper with free wifi,free view, ample parking in bays with no vacancies on a busy bank holiday weekend whist this hotel still had vacancies which says it all wish I had know this prior before this ruined our weekend!!!!!!!!!!!!!!!!!!!!
- Official Description (provided by the hotel):
- A warm welcome awaits you at the Medehamstede Hotel. Our hotel is situated in attractive gardens. Close by is the cliff lift, and the town and the Old Village are withing easy walking distance.We have 52 bedrooms, all en-suite. There are tea/coffee facilities, colour televisions, and some of our rooms offer superb sea views.We have regular entertainment, bingo and quizzes - why not take advantage of our hospitality? ... more less
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- Also Known As:
- Medehamstede Hotel Shanklin, Isle Of Wight